I booked a room for 5 people - 2 adults and 3 kids. When we arrived, we were given a room for 4 that didn't fit a roll-a-way bed. The front desk clerk:
1. Said that they assumed the kids were small, even though I included ages.
2. Told us we should've called to make sure there was still a room available for 5. What's the point in a reservation???
3. Told us we could get a bigger room but had to pay for it.
4. Told us since we booked through Expedia, she couldn't help us. I guess we weren't guests who deserved good service since we booked through Expedia?
5. She offered us a full refund so we could go find another hotel to stay at, even though it was 8pm.
6. When we asked to talk to a manager, we were told the manager doesn't take calls on the weekend...
My daughter slept on the floor.
Aubrey
於 2024 年 6 月住了 1 晚
10/10 有夠讚
Juan
2024年6月2日
喜歡:整潔度
Juan
於 2024 年 6 月住了 1 晚
4/10 不太好
Kimberly
家庭旅遊
2024年5月28日
喜歡:整潔度和員工素質
During our 2 night stay there were 2 power outages. Very inconvenient as we weren’t able to shower or get ready for what we had planned. Obviously not really the hotels fault but you’d think maybe they would have a back up generator for these situations. Rooms were kind of small. Staff was friendly, especially the night time staff. Overall I wish it was better for the price paid.
Kimberly
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Rosangela V
家庭旅遊
2024年5月26日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was clean.
Rosangela V
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Jesse
親子旅遊
2024年5月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Jesse
於 2024 年 5 月住了 1 晚
8/10 不錯哦
Lee
情侶出遊
2024年5月7日
喜歡:員工素質
It is in a convenient location, very quiet for the most part
More effort needed in cleaning the rooms and elevators. My room had dirty fingerprints in the bathroom.
Lee
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Elizza
商務旅客
2024年4月29日
喜歡:整潔度、員工素質和設施服務
I had an amazing stay. Breakfast was good. Would definitely stay again.
Elizza
於 2024 年 4 月住了 2 晚
6/10 一般般
Megan
情侶出遊
2024年4月28日
喜歡:整潔度和員工素質
Stayed for one night. Our room was just okay. Bed very uncomfortable and AC only went down to 68° but room felt very hot. Did not sleep well at all. Front desk staff friendly and helpful.