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Reviews of Quality Inn University

2.5 out of 5
Quality Inn University
5719 University Pkwy, Winston-Salem, NC

Reviews

5.4
Rating 10 - Excellent. 89 out of 801 reviews" "
Rating 8 - Good. 196 out of 801 reviews" "
Rating 6 - Okay. 142 out of 801 reviews" "
Rating 4 - Poor. 128 out of 801 reviews" "
Rating 2 - Terrible. 246 out of 801 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Garrett

Disliked: Cleanliness, staff & service, property conditions & facilities
I'm definitely not bougie by no means but this place was a dive not even a quirky dive joint. It was horrible. We walked into the room and checked out minutes later.
Stayed 1 night in May 2024
Response from Hotel Management on 2024/5/20
Your feedback is important to us, and we are committed to resolving all the issues you experienced. Please give us a chance to make things right. Your comfort and satisfaction are our top priorities. Thank you for bringing these concerns to our attention.

2/10 Terrible

CECIL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Management on 2024/5/20
Your feedback is important to us, and we are committed to resolving all the issues you experienced. Please give us a chance to make things right. Your comfort and satisfaction are our top priorities. Thank you for bringing these concerns to our attention.

2/10 Terrible

Kiesha

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please dont do it. Checked in, the lobby doors were all. wide open, no a/c no issue. Ask about the pool, its closed till June. Upon further investigation there was absolutely no water, trash, broken walls etc in and around the pool. Arriving at the room we were met by our live in arguing, drunk neighbors with the room door open smelling like anger, stales cigarettes and urine. Opened our door and woo baby the smell, dirty sink, non stop running shower, warm refrigerator, urine in the toilet!! Need i go on. Ok I will, we turned to leave immediately to find a couple smoking meth in the car. Get to the lobby explain why I wanted to leave and need a letter and his name for reference. LEO says he's not comfortable with providing and information i needed to call Expedia! I messed up
Stayed 1 night in May 2024
Response from Ahmad on 2024/5/12
Your feedback is important to us, and we are committed to resolving all the issues you experienced. Please give us a chance to make things right. Your comfort and satisfaction are our top priorities. Thank you for bringing these concerns to our attention.

2/10 Terrible

Larry

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Reception clerk didn't seem to know what he was doing, rooms were not very clean.breakfast was a joke, coffee and cereal was it. Definitely would not recommend this hotel.
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/19
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Debra

Traveled with group
They was okay
Stayed 1 night in Apr 2024
Response from Hotel Management on 2024/4/18
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

2/10 Terrible

Alaina

Stayed 2 nights in Apr 2024
Response from Hotel Management on 2024/5/6
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Jamie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were other people there cursing and yelling! It felt very unsafe! The bedding appeared stained! I really want my money back! Told manager! We left without staying at all!
Stayed 1 night in Apr 2024
Response from Ahmad. on 2024/4/15
Dear jamie.I apologize for the unpleasant experience you had at our establishment. Ensuring a safe and comfortable environment is our priority, and we regret that we fell short during your visit. We appreciate your feedback and will address the issues you raised to improve our service. Thank you for bringing this to our attention.Best Regards.

10/10 Excellent

Lashawn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is nice and the lodging was perfect! Will definitely be back!
Stayed 2 nights in Apr 2024
Response from Management on 2024/4/10
On behalf of our entire staff, thank you for the wonderful rating. We look forward to your next visit!

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms look’s so bad! Bed sheets with holes! Some of the stuff bad service!
Stayed 2 nights in Feb 2024
Response from Hotel Management on 2024/3/1
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Heather

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is outdated and dirty.
Stayed 1 night in Feb 2024
Response from Hotel Management on 2024/2/23
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Javier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel Management on 2024/1/25
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Ahmad

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My check out was 12 noon had tonargue with housekeeping every 7 minutes from 11 till 12. Bed bugs in first room, remote didnt work was told maintenance would be there in five minutes they never came. Had to go tonfront desk after i caught a bed bug in a cup to show proof. Roaches everywhere!! Housekeeping is nasty an said Expedia can take they business elsewhere. Filty hotel.
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/23
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/19
Thanks for your feedback. We appreciate having the opportunity to serve you.

4/10 Poor

Ahmad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, housekeepers knock from 10 am till check out. No continental breakfast like advertised. Just milk an cereal
Stayed 2 nights in Jan 2024
Response from Hotel Management on 2024/1/19
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

8/10 Good

angelique

Liked: Room comfort
Disliked: Staff & service
Was an emergency stay so overall it was ok. Had to go a couple days without clean towels
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/19
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

6/10 Okay

Treneattia

Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/12
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

8/10 Good

angelique

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on 2024/1/8
Thanks for your feedback. We appreciate having the opportunity to serve you.

8/10 Good

Jesse

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Management on 2023/12/20
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this place
We checked in the key didn’t work went back down the guy was on a half hour break so we went to eat after driving 9 hrs. When we returned he fix the key card went to the room it was really dirty,smelled, burnt cigarettes marks on the counter and the biggest thing was the bed had really dirty sheets with stains all over it and a big glob of something green and hard in the middle of the bed. We decided to check out the guy never offered a refund. I will never recommend staying there or ever at a quality inn again. There also were people walking around very shady and a kid wheeling around in a wheelchair not needed but he was wheeling around the parking lot and inside the lobby. They definitely have some shady stuff going on at that place. Inside the lobby was ceiling leaking water into a bucket. The guy that checked us in was not friendly at all. I loaded just some pictures of the bed. The blanket looked like it had blood on it too. My hubby said he was not going to take a chance of something happening to us there.
Stayed 1 night in Dec 2023
Response from Management on 2023/12/5
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Virgil

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I just want my refund because that was very uncomfortable and very disturbing I didn't get any sleep also checked in hour's early and still had to wait in the lobby for check in. Some lights didn't work. This was a horrific experience for a over night stay
Stayed 1 night in Nov 2023
Response from Hotel Management on 2023/11/28
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Poor

Debbie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t recommend
This place is filthy, out dated & noisy
Stayed 1 night in Nov 2023
Response from Management on 2023/11/23
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

4/10 Poor

LAURA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Requested non-smoking but room reeked of smoke, linens had burn holes. Did not feel safe and upstairs neighbors screamed at each other most of the night.
Stayed 1 night in Nov 2023
Response from Hotel Management on 2023/11/13
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

2/10 Terrible

Yasir

Stayed 2 nights in Nov 2023
Response from Management on 2023/11/8
Thanks for taking the time to respond. We appreciate having the opportunity to serve you.

2/10 Terrible

Tamara

Stayed 1 night in Nov 2023
Response from Hotel Management on 2023/11/28
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

4/10 Poor

Sherrone

Traveled with family
Disliked: Staff & service, property conditions & facilities
I was very disappointed
Stayed 1 night in Oct 2023
Response from Management on 2023/11/4
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You get what you pay for.
The first room I got, none of the outlets worked. I went down stairs and was able to switch rooms with no hassle. The second room, one light didn’t work but all outlets did. Both of the rooms were dirty, the first one did not look like anyone had cleaned at all as nothing was wiped down. It looked like they just through away any trash and said ‘eh good enough.’ The second room was a little cleaner, looked lit it had been wiped down but the sheet had a lot of ink, at least let’s hope that is what it is, stains. All in all it is a cheap, no frills hotel that was a safe place to sleep. If you just need a place to lay your head, or somewhere to have an affair at then I say go for it I will probably stay here again some time.
Stayed 1 night in Oct 2023
Response from Management on 2023/11/4
Thank you for bringing this to our attention. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

tom

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist let me into my room early and was very helpful
Stayed 3 nights in Oct 2023
Response from Management on 2023/10/27
Thanks for your feedback. We appreciate having the opportunity to serve you.

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well located. Great staff. Extremely poor reception centre. If I had not booked sight unseen I would have looked at bulletproof glass and extremely sparse surroundings, totally inadequate breakfast space and abruptly left!! You have a great resource; renovate! Fix the bed in 164! I don’t know what those extensions sticking out from the base but they hurt and are dangerous!!
Stayed 1 night in Oct 2023
Response from Management on 2023/10/24
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Christopher

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Mold around the tub. No ice bag or container. Lamps was unplugged. Safe was damaged. Pillows small and uncomfortable. Covers to thin and stains on them.
Stayed 1 night in Oct 2023
Response from Management on 2023/10/22
Thanks for your feedback. We apologize for these issues. We hope to regain your business in the future by improving the guest experience.

10/10 Excellent

Jacobo

Stayed 1 night in Oct 2023
Response from Sam on 2023/10/19
Thanks for your feedback. We appreciate having the opportunity to serve you.

10/10 Excellent

chingona

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Good place
Stayed 3 nights in Oct 2023
Response from Management on 2023/10/12
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Erica

Business traveler
Disliked: Cleanliness, staff & service, room comfort
Roach Haven and bloody to no towels
Blood on towels . The next room had no towels and was told we would have to wait til morning to get towels even though no clean ones were in the room . Roaches where not present till we turned the steaming hot water from the shower and boy were they crawling .
Stayed 1 night in Oct 2023
Response from Management on 2023/10/8
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Mehreteab

Stayed 2 nights in Sep 2023
Response from Management on 2023/10/14
Thanks for your feedback. We appreciate having the opportunity to serve you.

2/10 Terrible

Carter

Property was not clean at all. Bubbling urine still in the toilet, what looked like ketchup sprayed over the walls. Mold in the corners of the ceiling and wall. Folded towels looked used from the last people. Shower floor covered in sand and dirt. Needless to say, we left immediately.
Stayed 1 night in Sep 2023
Response from Management on 2023/9/25
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Yolette

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
If “IDGA*” was a hotel. Mold in the bathroom. Broken detached water faucets. Dirty stain tubs. Dead mid size roach on ceiling. I wanted to find another hotel and I did search but nothing in the area. With tears in my eyes I just tried to sleep. No pool. Stop advertising pools that don’t exist!!
Stayed 1 night in Sep 2023
Response from Management on 2023/9/25
Thank you for sharing your experience. We apologize for these issues and are working to improve.

4/10 Poor

Martin

Disliked: Amenities, property conditions & facilities
My room had many areas of chipped plaster and a big spot of paint on the ceiling above the shower was peeling. There was no desk to sit at. There was a terrible smell of old mildew and old cigarette smoke. The staff were very nice and courteous.
Stayed 1 night in Sep 2023
Response from Management on 2023/9/20
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Noaimai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Management on 2023/9/20
Thanks for your feedback. We appreciate your business.

2/10 Terrible

nick

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place smelled horrible, had cigarette burns on the sheets/ blankets, blood stains on the mattress comforter, and I didn’t feel safe staying here.
Stayed 2 nights in Sep 2023
Response from Management on 2023/9/5
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Lidiia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs
Stayed 6 nights in Aug 2023
Response from Management on 2023/8/28
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

william

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Management on 2023/8/18
Thanks for your feedback. We appreciate your business.

4/10 Poor

Stephen

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Treated as if i had never seen a motel
Response from Management on 2023/8/30
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Carl

Traveled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 2023/8/13
Thanks for your feedback. We appreciate your business.

2/10 Terrible

Linda

Disliked: Staff & service, amenities, property conditions & facilities
Two of four lamps not working thus pour lighting no electricity for hours, no internet, no TV service fridge did no work on two functional outlets to charge phone and hearing aids and none to plug in my computer and no table (or desk) to use computer water puddle at the door of bathroom, no breakfast but was advertised no blanket and bedspread had holes in it
Stayed 1 night in Aug 2023
Response from Management on 2023/8/13
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Myrta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty overgrown grass trash
Stayed 1 night in Aug 2023
Response from Management on 2023/8/11
Thank you for bringing this to our attention. We hope to earn your business in the future by improving the guest experience.

2/10 Terrible

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs demolished!!
Place needs demolished!! Not clean!! Twin sheets on king bed! Didnt come in to clean the 2 days I was there. Room key didnt work second day. No checks at desk to ensure person getting access to room was actually me. Filthy dirty!! Bugs!! Nasty place. Tear it down.
Stayed 2 nights in Aug 2023
Response from Management on 2023/8/11
Thank you for sharing your experience. We apologize for these issues and are working to improve.

2/10 Terrible

Giovanni

Stayed 3 nights in Aug 2023
Response from Management on 2023/8/28
Thanks for your feedback. We appreciate your business.

4/10 Poor

Emmett

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty and property unkept.
Stayed 3 nights in Aug 2023
Response from Management on 2023/8/9
Thank you for bringing this to our attention. We apologize for these issues. We hope to earn your business in the future by improving the guest experience.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sam on 2023/8/4
Thank you for your feedback. We are happy that your stay was enjoyable.

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay just kind of disappointed now that they're not going to be pet friendly have to look for different place now
Stayed 3 nights in Jul 2023
Response from Management on 2023/7/31
Thanks for taking the time to respond. We apologize for missing some items to make your stay better. We appreciate your stay.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on 2023/7/28
Thank you for taking the time to let us know how things went. We appreciate your stay.