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Hotel adds $50 “incidental” fee and says it comes off after the stay. But I don’t know if it will be removed. Bill included $20 room service that we did not order. We think a bunch of girls having a pageant ordered food to random rooms, grabbed the food, and let us pay. Front desk did not know how to correct it. So we don’t know if the charge will be removed. Disappointing service.
Michael
Stayed 1 night in Apr 2024
Response from HotelMgmt on 2024/4/17
Michael, thank you for sharing your concerns. We apologize for the confusion with the incidental fee and the room service charge. We are committed to resolving these issues promptly and accurately. We hope you will consider staying with us again, giving us a chance to provide the service you expect.
2/10 Terrible
Radhames
2024/3/2
Disliked: Cleanliness, staff & service
Radhames
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 2024/3/3
We regret that your experience did not leave you with a better impression. We hope to have another chance to restore your confidence in us, Radhames.
Couch and couch pillows covered with animal hair. Be cautious of the food from the restaurant. I would order out. My daughter and I both got sick off the food. Staff was friendly.
Kahle
Stayed 1 night in Feb 2024
Response from HotelMgmt on 2024/2/29
Kahle, we apologize for the cleanliness issue and the unpleasant dining experience. Your feedback is taken seriously, and we are addressing these concerns. We are glad our team was friendly and hope to welcome you back for a better experience.
Jeffrey, thank you for your high recommendation of Marriott Hartford Windsor Airport. We are delighted you had an excellent stay and were pleased with our clean accommodations, great service, and useful amenities. We hope to have the pleasure of welcoming you again soon!
6/10 Okay
Louwanda
2024/2/17
Liked: Cleanliness, staff & service
Louwanda
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 2024/2/20
Learning that your recent stay didn't entirely meet your expectations is disappointing to us. We're hopeful for the chance to demonstrate our best on your next visit, Louwanda.
10/10 Excellent
Catina
2024/2/17
Catina
Stayed 1 night in Feb 2024
Response from HotelMgmt on 2024/3/21
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Catina.
10/10 Excellent
John
2024/2/6
John
Stayed 2 nights in Feb 2024
Response from Hotelmgmt on 2024/3/20
Thank you for taking a moment to leave us this five-star rating, John. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!
Staff was very friendly and accommodating. The rooms were clean and updated. No complaints.
Tracey
Stayed 1 night in Feb 2024
Response from HotelMgmt on 2024/2/7
Tracey, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are delighted you had an excellent stay and were pleased with our clean and updated accommodations. Your kind words about our team are very much appreciated and we are glad they provided you great service. The pleasure would be ours to welcome you back!
10/10 Excellent
Alondra
2024/2/4
Alondra
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 2024/3/20
Your five-star rating truly brightens our day! Please visit us again, Alondra.
Front desk staff super friendly. Rooms are clean and comfortable.
Cathleen
Stayed 1 night in Feb 2024
Response from HotelMgmt on 2024/2/7
Cathleen, thank you for staying with us at Marriott Hartford Windsor Airport. We are glad you enjoyed your stay and found our front desk team welcoming. It is also wonderful to hear that you were happy with our accommodations. We hope to see you again the next time you are visiting the area!
It was a pleasure to serve as your home-away-from-home, John, and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.
Very convenient, just off the interstate—warm and welcoming lobby, chill vibe, friendly staff. We booked a reasonable rate. Clean linens, pool, gym, coffee in the am—easy like Sunday morning. Highly recommended.
Brent
Stayed 1 night in Jan 2024
Response from HotelMgmt on 2024/2/1
Brent, we are thrilled to hear you enjoyed your stay, from our convenient location and welcoming lobby to our friendly team and amenities like the pool and gym. Thank you for recommending us. We look forward to welcoming you back for another relaxing and easy experience at Marriott Hartford Windsor Airport!
Super clean, large rooms, updated bathrooms and comfy beds.
Martin
Stayed 2 nights in Jan 2024
Response from HotelMgmt on 2024/1/30
Martin, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are delighted you had an excellent stay and were pleased with our clean and spacious accommodations. The pleasure would be ours to welcome you back again!
Very clean quite and comfortable minus house keeping kept knocking at my door wayyyy before checkout waking me up
Jeffrey
Stayed 1 night in Jan 2024
Response from HotelMgmt on 2024/1/30
Thank you for your high recommendation, Jeffrey. We at Marriott Hartford Windsor Airport and glad you had a clean, comfortable, and quiet stay. Please accept our sincere apology for the inconvenience you experienced with housekeeping on the morning of your departure. We will be sure to use your comments in order to improve. We hope that you will visit us again the next time you are in the area!
George, we are happy to hear you had an amazing experience at Marriott Hartford Windsor Airport! Thank you for your high recommendation and kind words about our team. We are delighted they provided you excellent service. The pleasure would be ours to welcome you back!
How kind of you to share your generous compliments, Janiela! Everyone at Marriott Hartford Windsor Airport will relish reading your review. We hope you will choose us again in the future!
10/10 Excellent
Dawn
2024/1/20
slept well, very clean
Dawn
Stayed 1 night in Jan 2024
Response from HotelMgmt on 2024/1/24
Thank you for your perfect rating, Dawn. We at Marriott Hartford Windsor Airport are glad you had an outstanding stay and were pleased with our clean and comfortable accommodations. We hope to have the opportunity to welcome you back again soon!
We did not have a door for the bathroom which was very uncomfortable for a family of 4. There was just a cloth shower curtain that barely covered the entrance.
Gretchen
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 2024/1/17
Gretchen, we apologize for the inconvenience caused by the bathroom setup and understand the importance of privacy for families. Your feedback is essential for our continuous improvement. We hope to welcome you back for a more comfortable and satisfying experience in the future.
4/10 Poor
Gayle
Traveled with pets
2024/1/12
Liked: Cleanliness
Disliked: Property conditions & facilities
This hotel would have been quite good if there had been water. (They were having plumbing problems.) I wasn’t even offered a discount or complementary meal.
Gayle
Stayed 1 night in Dec 2023
Response from HotelMgmt on 2024/1/19
Gayle, thank you for taking the time to leave us with your valuable feedback. We are disheartened to hear of your experience and are truly sorry for the inconvenience you encountered with our plumbing problems. Our guests are our top priority and we hope that you will stay with us again for an improved experience.
2/10 Terrible
Christine
2024/1/11
Christine
Stayed 3 nights in Jan 2024
Response from Hotelmgmt on 2024/1/13
Christine, we apologize that your stay missed the mark on this occasion. We hope you'll consider returning to us in the future, to see just how dedicated we are to making a positive change.
I liked the room, spacious and the bed was very comfortable. Also liked to be able to use my Netflix account. Maybe make it available to use more than one streaming service?. The place was really clean which I liked. Easy check in and check out. And close enough to the airport to make it very convenient. Would definitely stay here again.
Christian De La
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 2024/1/11
Christian, Thank you for your positive feedback on our spacious rooms, comfort, and cleanliness. We are glad you enjoyed the Netflix feature and will consider adding more streaming services. We are delighted to hear our location was convenient for you. We eagerly await your next stay with us!
10/10 Excellent
John
2024/1/7
John
Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 2024/1/8
Nothing pleases us more than knowing you had a great stay! Thank you, John, and we hope you'll join us for another five-star experience soon!
Very nice, quiet, clean, comfortable property. Check-in staff was very professional, friendly, and knowledgeable.
Lino
Stayed 1 night in Jan 2024
Response from HotelMgmt on 2024/1/11
Thank you for your 5-star rating, Lino. We are glad you had an excellent stay and were pleased with our clean and comfortable accommodations and friendly team. We hope to welcome you back the next time you are visiting the area!
10/10 Excellent
Kevin
2024/1/7
Kevin
Stayed 1 night in Jan 2024
Response from Hotelmgmt on 2024/1/27
Thank you for the five-star rating, Kevin! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
10/10 Excellent
Shannon
2024/1/6
This was my favorite stay at a Marriott hotel! I will definitely be visiting this hotel again!
Shannon
Stayed 1 night in Jan 2024
Response from HotelMgmt on 2024/1/11
Shannon, thank you for your glowing review of Marriott Hartford Windsor Airport. We are glad you had an amazing stay and were pleased with our accommodations. We look forward to welcoming you back again soon!
2/10 Terrible
Khristina
2024/1/2
Khristina
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 2024/1/8
Khristina, it is disappointing that we did not provide you with the exceptional stay we wish for all of our guests to have. Hopefully, we may have another chance to turn your impression of us around.
10/10 Excellent
Anthony
2023/12/30
Anthony
Stayed 1 night in Dec 2023
Response from Hotelmgmt on 2024/1/2
We appreciate your high rating, Anthony. It was a pleasure serving you, and we hope to welcome you back soon!
Thank you for your top score, Patti! We look forward to your next stay with us at the Marriott Hartford Windsor Airport.
2/10 Terrible
steve
2023/12/22
I booked my stay online and did not get a confirmed reservation email. Therefore I rebooked at the same hotel from the airport (late arrival)to assure I’d have a place to stay. I was charged twice for one night stay!
I am entitled to 1 night credit due to poor advance practices.
steve
Stayed 1 night in Dec 2023
Response from HotelMgmt on 2023/12/27
Steve, we apologize for the inconvenience caused by the reservation issue and the double charge. Your feedback is important to us, and we will look into improving our booking process. Please contact our front desk to resolve the overcharge. We value your patronage and hope to have the opportunity to welcome you back for a hassle-free experience.
Your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again.
2/10 Terrible
Bryan
Traveled with partner
2023/12/15
Nice hotel , never got my deposit back and the room was exactly how I got it when I checked out. overall nice experience but they ask for incidental charge just to not give it back.
Bryan
Stayed 1 night in Dec 2023
Response from HotelMgmt on 2023/12/19
Thank you for reaching out to us about your concerns, Bryan. Please understand that our incidental charge is a hold, and if no charges are incurred during your stay, the funds are released back at check-out; however, it may take a few days for you to see the refund based on your financial institution. If you haven't seen this resolved yet, please don't hesitate to contact us directly. We are eager to make things right and restore your confidence in us.
ALL of the staff working at this hotel were good spirited and friendly. I highly recommend staying here!
Sarah
Stayed 2 nights in Nov 2023
Response from HotelMgmt on 2023/11/15
Sarah, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are glad you had an excellent stay and were pleased with the friendly service our team provided. We hope to have the pleasure of welcoming you back again soon!
4/10 Poor
Nicole
Traveled with family and small children, Traveled with family
Front desk wasn’t very friendly while checking in, the bar staff were extremely rude. It took them 26 minutes to acknowledge me. I was just waiting to place a to go order and have a drink. I wouldn’t recommend this hotel to anyone.
Nicole
Stayed 1 night in Nov 2023
Response from HotelMgmt on 2023/11/15
Nicole, we are sorry to hear about your experience with our front desk and bar team. Your feedback is crucial for us to improve our service. We hope you will give us another chance to show you the hospitality we strive for. We hope to welcome you again.
2/10 Terrible
Danielle
Traveled with family and small children, Traveled with family
Danielle, thank you for taking the time to leave us with your feedback. We are disheartened to hear of your experience, as this is not the service we are used to providing. Please accept our sincere apology for your experience. We hope that you will provide us another opportunity to impress you in the future.
Amarilys, thank you for your positive review of Marriott Hartford Windsor Airport. We are glad you enjoyed your stay and hope to welcome you back for an even better experience in the future!
Skyler, thank you for your positive review of Marriott Hartford Windsor Airport. We are glad you enjoyed your stay and hope to have the pleasure of welcoming you back again soon!
One of the nicest hotels I’ve stayed at during a road trip stopover. Close enough to the highway to be convenient but far enough to be very quiet during our stay. Room was spacious and very clean and the bed was very comfortable. I wish we had more time to spend but will definitely return. Beautiful view from our room!
Kathie
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 2023/10/25
Kathie, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are delighted you had an excellent stay and were pleased with our convenient, yet quiet, location. It is also wonderful to hear that you found our accommodations spacious and comfortable. We look forward to your next stay with us!
Really nice hotel, very clean and comfortable with plenty of space and well located
Reucar
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 2023/10/19
Reucar, thank you for staying with us at Marriott Hartford Windsor Airport and for your high recommendation. It is wonderful to hear that you were pleased with our comfortable accommodations and convenient location. We hope to see you again the next time you are in the area!
Sample perfect! Very clean, comfortable beds, clean shower!
Nino
Stayed 1 night in Oct 2023
Response from Hotelmgmt on 2023/10/19
Nino, thank you for your perfect rating of Marriott Hartford Windsor Airport. We are glad you had a perfect stay and were pleased with our clean and comfortable accommodations. The pleasure would be ours to welcome you back again!