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Reviews of The Williams Inn

4 out of 5
The Williams Inn
101 Spring Street, Williamstown, MA

Reviews

9.6

Exceptional

Rating 10 - Excellent. 247 out of 293 reviews" "
Rating 8 - Good. 34 out of 293 reviews" "
Rating 6 - Okay. 9 out of 293 reviews" "
Rating 4 - Poor. 3 out of 293 reviews" "
Rating 2 - Terrible. 0 out of 293 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Augusta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this property!
Stayed 1 night in Apr 2024
Response from Megan on 2024/4/28
We appreciate your five star review of your experience at The Williams Inn! We look forward to welcoming you back!

10/10 Excellent

elysabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot!
Stayed 1 night in Mar 2024
Response from Megan on 2024/4/4
We appreciate your five star review of your stay! We look forward to welcoming you back for future visits!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Megan on 2024/4/23
Thank you for the five star review of your stay with us at The Williams Inn!

8/10 Good

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Megan on 2024/3/27
Thank you for your four star review of your stay at The Williams Inn!

10/10 Excellent

Augusta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the Williams Inn
Stayed 1 night in Mar 2024
Response from Megan on 2024/4/4
We appreciate your five star review of The Williams Inn! We look forward to welcoming you back in the future!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Megan on 2024/4/12
Thank you for your five star review of your stay with us at The Williams Inn!

10/10 Excellent

Jianrong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Megan on 2024/3/18
Thank you for your five star review of your stay with us at The Williams Inn! We look forward to welcoming you back for a future stay!

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was super friendly and helpful. The room was beautiful. While everything was quiet and peaceful, The heat was a little loud (probably amplified due to everything being quiet). I still highly recommend it.
Stayed 2 nights in Feb 2024
Response from Megan on 2024/2/28
Thank you for your review of your stay at The Williams Inn! We appreciate your comments about our team and apologize for any disruption of sleep the heat may have caused. We hope to welcome you back for a future stay!

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, easily the best in the area.
Stayed 1 night in Feb 2024
Response from Megan on 2024/2/20
Thank you for your five star review of your experience at The Williams Inn! We appreciate your comments that we are the best in the area! We look forward to seeing you on your next trip to Williamstown!

10/10 Excellent

Lisa, Brockport

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn is a quaint and beautiful property. It reflects the New England surroundings perfectly.
Stayed 1 night in Feb 2024
Response from Megan on 2024/2/20
We appreciate your five star review of The Williams Inn and your admiration for the property. We look forward to welcoming you back for a future stay!

10/10 Excellent

dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quiet getaway...restaurant on site is excellent...staff is great and helpful...can walk right into town...only complaint is bed ,while comfortable, was too low!
Stayed 2 nights in Feb 2024
Response from Megan on 2024/2/16
We appreciate your five star review of the Inn and your dining experience. We are thrilled you were able to experience our teams hospitality while you visited! We hope to see you again soon!

8/10 Good

Joanna

Stayed 1 night in Feb 2024
Response from Megan on 2024/3/22
We appreciate your four star review of your stay with us! We hope to welcome you back for future stays!

10/10 Excellent

Steven

Traveled with partner
Liked: Amenities
Very comfortable hotel within walking distance to shops and restaurants
Stayed 2 nights in Feb 2024
Response from Megan on 2024/2/6
Thank you for your five star review of your stay at The Williams Inn! We appreciate all guest feedback and look forward to seeing you again when your in Williamstown!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Megan on 2024/2/2
Thank you for your review of your stay at The Williams Inn! We hope to welcome you back when you are in Williamstown!

8/10 Good

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property , quiet convenient nice restaurant. Loved the area
Stayed 1 night in Jan 2024
Response from Megan on 2024/1/22
Thank you for choosing to stay with us at The Williams Inn and for taking the time to review your stay. We appreciate that you were able to enjoy our restaurant and the area. We hope to welcome you back when you are in Williamstown again!

10/10 Excellent

Don

Traveled with partner
Stayed 1 night in Jan 2024
Response from Megan on 2024/1/22
Thank you for choosing to stay at The Williams Inn and for providing a five star rating! We hope to welcome you back again!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Megan on 2024/1/22
Thank you for your ten out of ten review of your stay at The Williams Inn!

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. The staff was great. The food was exceptional,
Stayed 1 night in Jan 2024
Response from Megan on 2024/1/8
Thank you for your five star review of your stay at The Williams Inn! We appreciate your additional feedback about your accommodations and our restaurant. We look forward to seeing you on your next trip to Williamstown!

10/10 Excellent

Kelly

Stayed 1 night in Dec 2023
Response from Megan on 2024/1/8
Thank you for your review of The Williams Inn! We are thrilled you enjoyed your stay and look forward to welcoming you back to the Inn when you are in Williamstown!

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Megan on 2024/1/5
Thank you for your five star review of your experience at The Williams Inn! We look forward to welcoming you back when you are in the area!

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rugs in stairways need to be replaced. Thought I purchased a room with breakfast included.
Stayed 1 night in Dec 2023
Response from Megan on 2024/1/2
Thank you for your review of your recent stay at The Williams Inn. We appreciate your comments about the stairways and have passed this along to our maintenance team. We also apologize for any inconvenience or confusion about the breakfast package.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely gorgeous new hotel with beautiful rooms, helpful staff, comfortable lobby. Definitely worth a stay!
Stayed 2 nights in Dec 2023
Response from Megan on 2024/1/2
Thank you for taking time to review your stay at The Williams Inn! We appreciate all of your comments about the property and look forward to welcoming you again!

10/10 Excellent

Honggang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Megan Hajduk on 2023/12/27
Thank you for your review of your stay at The Williams Inn! We appreciate you taking the time to provide us with a perfect score!

8/10 Good

Ker

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Megan on 2023/12/11
Thank you for reviewing your stay at The Williams Inn as we appreciate your time!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Megan on 2023/12/19
Thank you for your five star review of The Williams Inn! We look forward to welcoming you back for a future stay!

10/10 Excellent

Rui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Megan on 2023/11/27
We appreciate your five star review of your stay at The Williams Inn!

10/10 Excellent

Duncan, London

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property with lots of spacious public areas, delightful New England interiors and welcoming staff. We thoroughly enjoyed our stay, and the free coffee/tea/water was an added treat. The best place to stay in Williamstown!
Stayed 3 nights in Oct 2023
Response from Megan Hajduk on 2023/11/7
We appreciate your review of The Williams Inn! Thank you for your kind comments about the interior and staff. We look forward to welcoming you for a future visit!

6/10 Okay

Yoav

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Megan Hajduk on 2023/11/7
We appreciate you taking the time to provide a review of The Williams Inn!

8/10 Good

Gary

Stayed 1 night in Oct 2023
Response from Megan Hajduk on 2023/11/7
Thank you for your review of your stay at The Williams Inn!

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Had delicious dinner and breakfast in their restaurant. Enjoyed having the tea and coffee bar available on our floor.
Stayed 1 night in Oct 2023
Response from Megan Hajduk on 2023/11/7
Thank you for your five star review of The Williams Inn! We appreciate your feedback about your dining experience at The Barn as well as the complimentary coffee/tea stations on each floor.

10/10 Excellent

Jeanine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, perfectly maintained! Excellent meal outside on the deck! Even played a game of scrabble in the library.
Stayed 1 night in Oct 2023
Response from Megan Hajduk on 2023/11/7
Thank you for your review of The Williams Inn! We are happy you were able to take advantage of the beautiful weather and enjoy our outdoor seating along with visiting our library area. We hope to welcome you back soon!

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel
My family and I loved everything about the hotel. We really enjoyed our stay. Will definitely come back again.
Stayed 1 night in Oct 2023
Response from Megan Hajduk on 2023/11/7
We appreciate your ten star review of The Williams Inn! We are thrilled you and your family enjoyed the stay and looking forward to welcoming you back in the future!

10/10 Excellent

Catherine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Williams Inn is lovely, inside and out. The rooms are excellent (though a barn door on the bathroom is a bad idea!) and the staff is wonderful. Super convenient to Williams and Spring Street. Very good restaurant on site.
Stayed 3 nights in Oct 2023
Response from Megan Hajduk on 2023/11/7
Thank you for your five star review of The Williams Inn! We appreciate your insight and feedback about the barn door in the bathroom. We look forward to welcoming you back!

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities
Cute quant stay on a beautiful spot of land near the university with food options and yummy ice cream truck walking distance!
Stayed 2 nights in Sep 2023
Response from Megan Hajduk on 2023/11/7
We appreciate you taking the time to review your stay at The Williams Inn! We are thrilled you were able to take advantage of the cuisine in town!

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Megan Hajduk on 2023/11/7
Thank you for your four star review of your stay at The Williams Inn!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Megan Hajduk on 2023/11/7
Thank you for your review of The Williams Inn! We hope to welcome you back for a future stay!

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel in a beautiful setting!
Stayed 1 night in Sep 2023
Response from Megan Hajduk on 2023/11/7
Thank you for your review! We look forward to welcoming you back!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, fresh, comfortable and easy.
Stayed 1 night in Aug 2023

10/10 Excellent

Meg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel
Great hotel. Location, comfort, food, quiet, indoor and outdoor spaces. Will always stay here when in the area or as a destination to cycle and see. Art and theater.
Stayed 2 nights in Aug 2023
Response from Megan Hajduk on 2023/11/7
Thank you for your ten star review of The Williams Inn! We are thrilled you were able to utilize our indoor/outdoor spaces during your visit. We look forward to seeing you on a future visit to Williamstown!

10/10 Excellent

Aman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Debbie

Traveled with partner
Liked: Amenities
The hotel exceeded our expectations, it was incredibly comfortable. Thank you.
Stayed 1 night in Aug 2023
Response from Cassady on 2023/8/18
Dear Debbie,Thank you for your feedback. We hope to see you again soon!

8/10 Good

Erie

Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very zen hotel. Acoustics not great. Great to have coffee, tea and water on each floor. Beautiful rooms and floors. Mattress a bit lumpy. Lovely landscaping outdoor seating and lobby. Highly recommend.
Stayed 2 nights in Aug 2023
Response from Cassady on 2023/8/18
Dear Barbara,Thank you for your feedback. We are happy to hear you enjoyed your stay. We have informed the maintenance department about the mattress.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Cassady on 2023/8/18
Dear Jessica,Thank you for your rating!

10/10 Excellent

Nathan

Traveled with group, Traveled with family
Liked: Amenities
Absolutely gorgeous property, the restaurant was amazing delicious!!!! Service was 5 !!!
Stayed 1 night in Jul 2023
Response from Cassady on 2023/8/4
Dear Nathan,Thank you for your feedback! It was our pleasure to have you as our guests.

4/10 Poor

Faranak

Liked: Cleanliness
Disliked: Staff & service
We were given the worst room with the view of parking lot. No pool no outdoor hot tub. I was up every hour with the sound of the some kind of outdoor clock ding. There was an annoying little light in the ceiling all night that flashed & moved probably from a smoke detector. I called in the morning explaining that to the staff & asked to relay the message to the manager. I got no call from the manager even at the check out the receptionist knew about it but the manager didn’t bother to come to talk to us. We arrived around 2 earlier than checking in but the room was not ready, I asked the staff to call us when the room is ready no one called & finally at 4 we went there & got the room with the parking view! At the hotel restaurant I ordered gyro probably the worst gyro I’ve had even the bread wasn’t warmed up, the added chicken I asked was big chunks with no flavor. The hotel is new but it’s missing basic pool or hot tub and the staff should get back to guests when they’re not happy. For the $350 a room I paid, expected better. Hopefully my feedback will help to improve for future, otherwise it is a clean an new hotel.
Stayed 1 night in Jul 2023
Response from Cassady on 2023/8/4
Dear Faranak,Thank you for your feedback. We are disappointed that we did not meet your expectations. We are in the process of updating our Barn menu and are very excited for the new menu items.

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean hotel with comfortable rooms. Convenient to Williams College and Clark Institute.
Stayed 3 nights in Jul 2023
Response from Cassady on 2023/7/30
Dear Mark,Thank you for your feedback.We hope to see you again!

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Galen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff including housekeeping.
Stayed 2 nights in Jul 2023
Response from Cassady on 2023/8/4
Dear Galen,Thank you for your feedback! Our housekeeping team takes great pride in their service.