Viceroy Hotel Group Western United States hotels

"The place is beautiful, but you can tell it is an old hotel. The carpets were dingy , the bathroom above the shower head had rust on the ceiling . For as much money as I paid and continue to pay. Those were things that annoyed me ."

"Had an amazing experience and would definitely recommend this hotel. "

"1 staff member for check in as everything is self serve kiosks. Half of the elevators didn't work. So long waits to get to our room. Checkout, we couldn't even get on an elevator to leave. After 30 min of full elevator after another we took the stairs. Fire exit took us to the street. We had to cross the street and around the building to the lobby. Lobby was absolutely packed, we could barely walk through. They don't have any staff working to clear a walking path. Food court had minimal options and no longer had late night options open. This hotel has gone down in customer service in the last 5 years."

"The room was clean and the view was great. The casino area was very lively. Nice selection of slots."

"Was very nice but next time I would probably stay at the Cosmopolitan "

"Clean room "

"The hotel was OK and reasonably priced. I stayed here because my daughter likes to go to the nightclub Gilleys. The rooms definitely need tot be up dated."

"Clean and beautiful view"

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