Hyatt Hotels Western United States hotels

"Clean room "

"We had a wonderful time during our stay here; everything was spotless, and the woman at the front desk was incredibly friendly and accommodating. We also loved the happy hour they offer, and the breakfast was fantastic. If I'm in the area again, I will surely return."

"First off this hotel/casino would be great for kids or teenagers. However, as an adult I'm used to valet parking, friendly staff, equipment that works, and general cleanliness. I arrived and had to park my own car since there wasn't valet service. Then I had to deal with a machine to check into the hotel which was confusing in itself. Eventually a human did help me but seemed annoyed that I had an up to date real ID that the system didn't recognize. Next I was given vague directions which signage didn’t quite match. After asking directions two more times I finally found the elevators to my floor and room. Amazingly, there were kiosks that required the guest to just punch in the floor number of their room and the kiosk would assign an elevator to use. Unfortunately there wasn't a consideration of how many people were in the guests party so I proceeded to get on an elevator with 25 other people which was requesting 9 different floors. You would think with today's technology that this could have been prevented or at least have a human or humans helping direct people to the proper elevators. Lastly, the carpets looked like they hadn't been vacuumed in weeks and I'm talking all carpets in all areas. These are but a few things that I noticed and there's a few that I didn’t even mention. Definitely not a Vegas type of hotel/casino most people would expect. Again, this is a great place for children or teenagers but not so much for mom and dad."

"Quiet good hotel"

"Room was clean and comfortable. Staff was friendly. "

"Room was nice. Rest of property is of a lower mid class status. "

"No shower gel upon arrival. Bathroom light when out during our stay. "

"I won't ever stay anywhere else in the city. I'm so glad I found my forever hotel. It's great!"

"Never staying here ever again. The bathroom was really dirty when we arrived and we also had to call maintenance to fix the clogged sink. Overall our stay was a 2/10 And the cleanliness was not good at all. Customer service could’ve been better they had some attitude. Don’t recommend. "