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"I recently stayed at this hotel, and my experience was extremely disappointing. The cleanliness was far below acceptable standards — the room had a noticeable odor, the restroom sink was dirty, and the shower curtain smelled unpleasant. The sheets, towels, and comforter were worn out and clearly overdue for replacement. The condition of the room also left much to be desired. One of the vanity lights in the restroom didn’t work, and the round vanity mirror lights were completely out, making the space dim and uninviting. To make matters worse, the customer service was poor. When I tried to bring these issues to the attention of the Mistere supervisor (man with purple dyed hair), he was unhelpful, showing no concern for resolving the problem. Very poor customer service! Overall, I do not recommend this hotel. The lack of cleanliness, poor maintenance, and unprofessional service made my stay unpleasant and frustrating."

"VERY dated room (ex. Popcorn ceilings, old carpets, old ventilation in bathrooms), POOR lighting (2 lamps, no ceiling light, no light permeable window curtain), loose electrical outlets (can't charge phones, etc.). Parking for registration is HORRIBLE/non-existant! Parking by the rooms is adequate."

"Great location! "

"Upgraded to Royal Tower. Had two rooms and was great. Two water closets, shower and a large soaking tub for two. Easy access not too long of a walk from self-parking. "

"Overall stay was good there was a smell from sewage that was coming into the hotel lobby. Wish the room had a refrigerator. "

"The elevator are scary they crack when the move and move scary noise The in process is terrible it’s all in web if anything "

"Check in lines were long. Sarai(sp)was very helpful and friendly. No place to sit down by reception for people with a handicap. Our bathroom had only hot water in the bath. We were unable to shower before we left this morning. "

"Best stay ever"

"This hotel is central to everywhere we want to go in SF! Plus, we feel safe in this neighbourhood. We love the atmosphere at Union Square, and BART is close by for our trips out to the suburbs. The staff are always friendly and helpful. Our room was nice and clean, and our room requests were met 100%. We have stayed at the Handlery many times over the years, and will stay here again! Thank you!"