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Reviews of AVIA Residences on Research - Extended Stay

3 out of 5
AVIA Residences on Research - Extended Stay
25 Connector Road, Westborough, MA

Reviews

8.4

Very Good

Rating 10 - Excellent. 218 out of 457 reviews" "
Rating 8 - Good. 134 out of 457 reviews" "
Rating 6 - Okay. 66 out of 457 reviews" "
Rating 4 - Poor. 19 out of 457 reviews" "
Rating 2 - Terrible. 20 out of 457 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, amenities
I think place is disaster
Stayed 2 nights in Apr 2024

10/10 Excellent

Terie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very homey and comfortable. Loved having a full kitchen
Stayed 4 nights in Apr 2024
Response from ms on 2024/5/1
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Stephanie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family enjoyed our stay thank you so much and cant wait to come back for the summer
Stayed 3 nights in Apr 2024
Response from ms on 2024/5/1
We appreciate you taking the time to write a review regarding your recent stay with us. I am happy to hear that you enjoyed your stay with us. Thank you for you kind words towards the hotel. On behalf of our entire staff here at Avia Residences, we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Jim

Stayed 2 nights in Apr 2024
Response from ms on 2024/5/1
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

6/10 Okay

Omayra

Traveled with family and small children
The tv from our room don’t work
Stayed 2 nights in Apr 2024
Response from ms on 2024/5/1
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Ayoub

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet
Stayed 3 nights in Apr 2024
Response from ms on 2024/5/1
It’s wonderful to hear that you had such a pleasant stay with us! Thank you for your 5 star review. We are happy to hear that we had everything you needed to make your trip around town a fun one. Hope to see you again!

4/10 Poor

Jack

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Hanifah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ms on 2024/5/1
It’s wonderful to hear that you had such a pleasant stay with us. We are happy to hear that we had everything you needed to make your trip around town a fun one. Hope to see you again!

10/10 Excellent

LOURDES

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience
Stayed 2 nights in Apr 2024
Response from ms on 2024/5/1
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This place is beautiful, clean and quiet. I loved to stay here. Nobody disturb me and the parking is very easy. From my room I had a view to a beautiful trees and the apartment has everything you need. I’m sure I’ll come back in the future.
Stayed 3 nights in Apr 2024
Response from ms on 2024/5/1
Thank you for the wonderful review towards our hotel. I am happy to hear that you enjoyed your stay with us. Thank you for being a loyal guest and I am sure we will see you back soon!

6/10 Okay

Rosalia

Stayed 2 nights in Apr 2024

10/10 Excellent

jules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from ms on 2024/5/1
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ms on 2024/5/1
We appreciate you taking the time to write a review regarding your recent stay with us. I am happy to hear that you enjoyed your stay with us. Thank you for your 5 star rating. On behalf of our entire staff here at the Avia Residences, we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Luis

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and spacious
Stayed 3 nights in Apr 2024
Response from ms on 2024/5/1
We appreciate you taking the time to write a review regarding your recent stay with us. I am happy to hear that you enjoyed your stay with us. Thank you for you kind words towards the hotel. On behalf of our entire staff here at the Avia Residences, we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Laurie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay had some great features for us, the kitchen and the doors that closed off the bedroom area. However, one of the TV's did not work and the other only had one channel. Sadly my Keurig did not brew, and breakfast was not as advertised on the website
Stayed 2 nights in Apr 2024

10/10 Excellent

rania

Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Amazing friendly staff
Stayed 3 nights in Apr 2024
Response from ms on 2024/5/1
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

rania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Avia Research on 2024/4/12
Thank you for your review, we appreciate your feedback!

10/10 Excellent

Ned

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price, good location
Stayed 3 nights in Mar 2024
Response from Avia Research on 2024/4/3
Thank you for your review! We're glad you enjoyed your stay!

8/10 Good

GINA

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Avia Research on 2024/3/27
Thank you for your review, we appreciate your feedback!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to rest ahead. But nothing really around it.
Stayed 3 nights in Mar 2024
Response from Avia Research on 2024/3/27
Thank you for your review, we appreciate your feedback!

8/10 Good

Amlan, Skillman

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy apartment, with everything you need.
Stayed 3 nights in Mar 2024
Response from Avia Research on 2024/3/22
Thank you for your review!

10/10 Excellent

Millicent

Liked: Cleanliness, property conditions & facilities
I love the setting ,cleanliness quiet. I would go back there.
Stayed 2 nights in Mar 2024
Response from Avia Research on 2024/3/22
Thank you for your review!

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, property conditions & facilities
No breakfast.
Stayed 2 nights in Mar 2024
Response from Avia Research on 2024/3/19
Thank you for your review Michael. That is correct, our property does not not offer breakfast. We hope you enjoyed the other aspects of you stay.

8/10 Good

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Avia Research on 2024/3/16
Thank you for your review!

10/10 Excellent

Zorilis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing weekend to spend with my kiddos
Stayed 2 nights in Mar 2024
Response from ms on 2024/3/8
Thank you for taking your valuable time to share your great experience at our hotel. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
I love this place
Stayed 1 night in Feb 2024
Response from m on 2024/3/8
Thank you so much for the 5 Stars! It’s wonderful to hear that you had such a pleasant stay with us. We are happy to hear that you loved this place. Hope to see you again!

10/10 Excellent

Geydy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 3 nights in Feb 2024
Response from ms on 2024/3/8
We appreciate you taking the time to write a review regarding your recent stay with us. I am happy to hear that you enjoyed your stay with us.. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

6/10 Okay

kathleen

Traveled with group
Liked: Cleanliness, property conditions & facilities
It was a nice place, but having to walk outside in the frigid cold to reach your room wasn’t fun. Had problems with the keycards working, and when you’re on the 3rd floor, out in The open and can’t get in the building was frustrating. No linens provided for the pull out sofa, and again had to bundle up to go to the lobby from your room and carry a comforter, linens, and pillow back upstairs while bundled up in a winter coat because of the cold was upsetting. As far as around the property, we arrived at night, and wasn’t interested in surveying the property In The cold.
Stayed 1 night in Jan 2024
Response from Jevon-GM on 2024/3/9
Thank you for your review. The property has changed management, we'd love for you to give us another try!

2/10 Terrible

Brendon

Stayed 1 night in Jan 2024
Response from Jevon-GM on 2024/3/9
Thank you for your review. The property has changed management, we'd love for you to give us another try!

8/10 Good

Candy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jevon-GM on 2024/3/9
Thank you for your review. The property has changed management, and we've gotten even better! We'd love for you to give us another try!

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the configuration of the room with a small living room. Free free problems. It said a week equipped kitchen and I called in advance about that. But, there were just 2 frying pans and one very large pot. Not great for making tea... The tub drained very slowly. TV reception was not very good. Still, overall, I like this place.
Stayed 5 nights in Dec 2023

4/10 Poor

Laura

Traveled with family
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

8/10 Good

Matthew

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Sharon

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ran out of hot water, no bedding for pull out couch, all 3 phones in room didn’t work, poor service.
Stayed 2 nights in Dec 2023
Response from m on 2023/12/5
We appreciate you taking the time to write a review regarding your recent stay with us. Please accept our apologies for the problems that you encountered during your visit with us. Rest assured that it is our goal to provide excellent customer service to each of our guests. We are looking into the issues that you mentioned. Hope you will give us another chance in the future.

8/10 Good

Lorwens

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Nov 2023

10/10 Excellent

Marshall

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, surprisingly spacious room, comfortable bed, and the sofa-bed was comfy too. Plenty of drinks and foods were available at the desk to stock the room. The TVs in the room were showing a bit of age, but they worked fine, and the hotel's wi-fi was pretty quick most of the time. Absolutely would recommend it.
Stayed 3 nights in Oct 2023
Response from M on 2023/11/3
Thank you for taking your valuable time to share your great experience at our hotel and for 5 STAR rating. Our team takes quality and service feedback important, and our goal is to continue to exceed your expectations on your next travel visit. We look forward to your return with us soon.

8/10 Good

Marvin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from t on 2023/10/17
We are happy you enjoyed your stay with us.

10/10 Excellent

Yi, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with good hot breakfast. Not a lot of food options near the hotel. Will stay again.
Stayed 2 nights in Oct 2023
Response from d on 2023/10/11
We are happy you enjoyed your stay and the hot breakfast hopefully we will see you soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Oct 2023
Response from g on 2023/10/9
We are very happy you enjoyed uyour stay with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Except the toilet seat, a little more attention was needed.
Stayed 1 night in Oct 2023
Response from g on 2023/10/9
We are sorry about the toilet seat, but happy you enjoyed your stay.

10/10 Excellent

Joshua

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for a few days.
It was great to have a full kitchen with pans and utensils. I was able to cook and make my own food. Was a productive trip and hotel is close to all the places I had to go.
Stayed 4 nights in Oct 2023
Response from j on 2023/10/6
We are very happy you enjoyed your stay with us. We hope to welcome you home again soon.

8/10 Good

Angelica

Traveled with family
Liked: Cleanliness, staff & service
This is a very quiet attractive property where I have stayed twice. The breakfast is excellent. I visited with my sister. The room was advertised with a queen bed and a sofa bed. Bedding for the sofa bed was not provided until requested and there was no way to tuck it in. Also no tea bags in room or in the snack area. Otherwise a good stay.
Stayed 1 night in Sep 2023
Response from j on 2023/9/27
We are very happy you enjoyed your stay with us. I am very sorry about the tea bags and sofa sheets. I will let housekeeping know.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable!!
Stayed 5 nights in Sep 2023
Response from j on 2023/9/27
I am happy you were comfortable during your stay.

8/10 Good

Veronique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from t on 2023/9/8
We are happy you enjoyed your stay with us. Hope to see you again.

10/10 Excellent

Scott

Stayed 1 night in Sep 2023
Response from j on 2023/9/8
We are excited that you enjoyed your stay with us.jj

2/10 Terrible

Michael

Disliked: Property conditions & facilities
Reservation said checkin was 3pm. I arrived at 2:45 to be told that the policy was just changes and now checkin is 4pm. They were, however, able to get me a room before 4pm. Shower head shot water to ceiling and flooded the bathroom floor. Bedroom TV did not work properly. In room coffee machine did not work.
Stayed 1 night in Aug 2023
Response from r on 2023/8/28
I am sorry about te cane of times for check in, but I am appy we were able to ceck you in before 3pm. Tank you for letting us know about the issues you experienced, Wwe ave fixed then all. I wish you would have informed us durin your stay. We could of resolved for you to help you enjoy your stay.

6/10 Okay

Rebecca

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Sofa bed was very uncomfortable. Rooms a bit run down. Could use an update. Charging ports did not work.
Stayed 1 night in Aug 2023
Response from y on 2023/8/28
I am very sorry you were not appy wit your stay wit us.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from y on 2023/8/28
I am appy you enjoyed your stay wit us. We ope to see you again.

10/10 Excellent

MARTIN

Stayed 3 nights in Jul 2023
Response from Carmen W. on 2023/8/8
Hi Martin, thank you for the review! We're glad you enjoyed your stay.

4/10 Poor

Lynn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Special Needs
Stayed 5 nights in Jul 2023
Response from RT on 2023/7/21
We apologize for your recent stay and that our hotel did not meet your expectations. Our team strives to offer our guests a comfortable stay and we appreciate the time you took to share your feedback. We hope that you visit us and give us another try.