Mercer Collection West Wight hotels

"Plates and some of food not warm."

"Close to centre and cruise terminal Clesn comfortable room Friendly staff Good breakfast"

"Great location, lovely room, spacious, modern and clean. Staff very friendly and helpfil"

"The Leonardo hotel in Southampton is decent value for money. The room is spacious, and the staff simply amazing. Little if any noise gets in from outside so you’ll have a great night sleep, and the breakfast is very good for this price bracket. However the location is a bit… weird. If you’ve stepped off the airport bus (itself great value) at Giddy Bridge and approach the hotel it’s just… awkward to get into. Although there are traffic lights right there, you have to walk another block to the next set of lights to be able to cross to the hotel… and if you come from another direction there’s a fair chance you’ll have the same problem because it’s as if it, and it’s partner building, were built in the middle of a roundabout (or should that be speedtrack given the pace the drivers go?) The rooms are also a bit tired. The carpet in my room at the bed leg was completely worn through, and the shower head was not pleasant, I would expect a rainfall one at this price point. But overall a pleasant enough place for a few days."

"Clean convenient and good location"

"Clean room, very friendly staff, quiet rooms, couch and desk chair were very comfortable, had a reliable safe and mini fridge that held all our items needing refrigeration overnight. A great little stay for us before heading up to see the coastal causeway. It was across the street from the train station so very convenient for travellers such as ourselves. "

"Very nice stay"

"I didn't actually stay east cliff as it was shut but I was not informed of this. A note was posted on the door that told me to go to the hotel next door. The man who checked me in seemed very overwhelmed and very little information about anything. My room was incredibly hot throughout my stay. I fed back about this numerous times but nobody cared. I couldn't sleep because it was so hot and was unable to turn the radiators down. I was advised to open the window but was on the ground floor and even though there were cables they could have been easiy cut and as a woman travelling alone I didn't want to do this. Lots of police and people hanging around near the hotel so didn't feel super staff. Really didn't enjoy this stay. It was pretty awful all round. Room very tired, spelt moldy. "

"Check in process poor, greeted by 3 staff staring at us none of whom spoke to say hello when we entered. Check in process very long delayed by user login issues. Went to room and keys didn’t work, returned to reception and waited again to be told had been given keys to incorrect room. Had booked king room on the basis that website showed there would be a walk in shower. We had shower over bath which we couldn’t use as there are no grab rails. Didn’t book breakfast and was told if we decided in morning it would cost an extra £5 each which is unreasonable when you don’t know if you will want breakfast until the morning. Felt forced into paying upsell for breakfast at check-in which we declined. Parking charge is high for overnight guests don’t be greedy Voco!"