Marriott Hotels & Resorts West Texas hotels

"Yes"

"Staff when checking in and checking out were rude with no reason. A simply thank you or a look in the eye would’ve done it. Left me on hold 15 minutes when dialed the front office to ask for the valet parking. When called back guy was rude saying he’s in the middle of a check in I needed to wait. When checking out I politely gave the keys back to the receptionist, and she rudely said just leave them there I’ll get them. Left me hanging with the keys. If they’re not happy with what they do, Menger management should n must pay attention to that. They could loose a lot of customer from coming back to stay there again. "

"Awesome"

"The hotel is a little dated. The staff were very helpful and friendly. The hotel seemed forgotten as it was not busy at all. It is located in a great area of midland with great restaurants nearby. "

"Friendly staff and peaceful clean stay "

"The hospitality was off the charts from the valet attendant, to the check-in agent, to the housekeeping staff, to the wait staff during breakfast and happy hour. Job very well done!"

"Upon arrival, the lobby itself was very nice and clean and the front desk staff was very friendly and informative. When we got to our room it was clean and easy to find in the villa. To my understanding, housekeeping is limited? However, we received NO housekeeping at all. We stayed for 3 nights and no one ever came and changed our bed sheets or gave us new towels. This was all we typically expect out of a hotel stay, the bare minimum. I had to call on the 2nd night and ask for towels and then I had to call on the 3rd night for someone to change our sheets. They brought sheets to our room, handed them to us, and then left so we had to change our own sheets. No one came to pickup the old sheets or towels so they sat in a pile on the floor until we left. We were told that the jacuzzi was heated all year round but it was freezing the day we went down by the pool. The photos of the pool area online are amazing but in person the pool deck is covered in bird poop and the chairs are filthy. They provide “pool towels” by the pool but they’re the size of hand towels. When we checked in we were told about breakfast hours. The next morning we went down to breakfast and learned that you have to pay for breakfast unless you had a voucher which was apparently not included in our booking. Overall it wasn’t a terrible stay but it was definitely missing the basic amenities you de expect at a hotel. We would’ve been better off at the holiday inn right next door."

"A very nice hotel in San Antonio Riverwalk. Bery nice staff and beautiful room with great shower and bed! "

"Clean room good staff, family and friends, "