4/10 不太好
Sara
家庭旅遊
2025 年 7 月 20 日
喜歡：整潔度
不喜歡：設施服務和住宿環境和硬體
1 positive element: Olga was very responsive and helpful.
The rest of our experience was not at all what I expected after reading the multiple‘excellent’ reviews online.
We had a lot of trouble getting into the room- our code didn’t work and it seemed there was no staff on site. This is on a Friday evening, standing in semi-darkness with the only immediate help being offered by a man smoking a joint in the parking lot.
After contacting Olga 2 staff people arrived within a few minutes and helped us get into the room where for a few minutes the lights didn’t work.
We stayed 1 night in a family suite. I have 2 teenage sons. The family suite I expected was a 2 bedroom suite that I had seen on the website. We actually got a single bedroom with a little foldout cushion/mattress on the floor.
The cleaning crew had not realized we needed this extra mattress because there were no sheets- pillows on our arrival. The staff person went a found sheets and quickly put a sheet over the mattress in a haphazard fashion, gave us a pillow and blanket and then she left. The ‘bed’ we were left with was sized for a small child and we had to reconfigure the ‘mattress’ as my son is 6 feet tall.
We then found a toilet roll holder literally falling off the wall, and the towel holder folding under the weight of 2 towels and looking also like it might collapse. I placed a towel on the shower rail and it fell off the wall completely.
Better to stay in a hotel with breakfast provided.
Sara
於 2025 年 7 月住了 1 晚