Front of property

Reviews of Colonial Inn & Creamery

2.5 out of 5
Colonial Inn & Creamery
701 North Franklin St., Watkins Glen, NY

Reviews

7.8

Good

Rating 10 - Excellent. 110 out of 296 reviews" "
Rating 8 - Good. 100 out of 296 reviews" "
Rating 6 - Okay. 39 out of 296 reviews" "
Rating 4 - Poor. 31 out of 296 reviews" "
Rating 2 - Terrible. 16 out of 296 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Staff, on 2024/2/21
We are extremely thankful, honored and thankful for the honor you allowed us to serve you. We know you have choices in your travels, we thank you for this wonderful privilege in choosing us.

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Really liked the contactless check in and the codes for each individual door, that was nice. Even though we didn’t follow it correctly the first time the staff were so incredibly patient and helpful!! Would definitely come back!
Stayed 1 night in Feb 2024
Response from Helena,Xandria,Phil on 2024/2/3
It was a pleasure being your hosts Clarence. we are looking forward to your next visit!

10/10 Excellent

Brianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were super kind and welcoming, I would definitely stay there again
Stayed 5 nights in Jan 2024
Response from Hotel Staff on 2024/2/16
Thank you for this most excellent honor, We will share the excellent news to our amazing staff.

4/10 Poor

Gwen

Traveled with family
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Hotel Staff on 2024/2/16
We are saddedned not knowing what happened, we do appreciate the honor to serve you.

8/10 Good

Lisa

Stayed 1 night in Dec 2023
Response from Hotel staff on 2023/12/31
Thank you for the honor and privilege to serve you.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is just awesome
Stayed 2 nights in Dec 2023
Response from Hotel Staff on 2023/12/16
You are amazing, thank you for taking your most valuable time to share with us on your stay. Our staff will be delighted seeing your most wonderfu comments. Thank you.

10/10 Excellent

Kari

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent
Place was clean no complaints there! Cute cozy place for the price you could not beat. We would go back again!
Stayed 1 night in Dec 2023
Response from Hotel Staff on 2023/12/11
Thank you for your most wonderful compliments, we are committed to guest satisfaction. It is an honor having the privilege to serve you. Hae a most wonderful holiday.

10/10 Excellent

Natapong

Stayed 1 night in Nov 2023
Response from Hotel Staff on 2023/12/16
We ar honored for the honor and privilege you allowed us to serve you, have a most wonderful holiday. We look forward to seeing you again soon.

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Not the comfiest bed but lovely staff, great location!
Stayed 1 night in Nov 2023
Response from Phil,Helena & Xandria on 2023/11/23
Thank you for staying at the historic Colonial Inn Heather! It was a pleasure being your hosts for the holidays. We are planning a major renovation to the property to address your sleeping comfort! Come back and see us again! From our staff,our family to yours, enjoy life!

10/10 Excellent

Dayal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Staff on 2023/11/20
Thank you for choosing and allowing us the honor to serve you. We know you have choices in your travel we thank you for choosing us.

2/10 Terrible

Jeffrey Allen

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Good location. The room was moldy and musty with lots of cobwebs. Extremely tiny shower. Furnishings were outdated. Not what we expected. We left after one night due to mold and mildew.
Stayed 4 nights in Nov 2023
Response from Phil & Helena Evans managers on 2023/11/12
Thanks for bringing this to our attention Jeffrey. You are always welcome at our historic Inn and bistro that now features live music and an extended menu on Friday & Saturday nights.

4/10 Poor

Pam

Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/12/11
We are saddened seeing your choices grading us on your stay with us. We wished you alerted us on any challenges you encountered. have a wonderful holiday

2/10 Terrible

CheTawni

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We found bedbugs in our room. Thankfully, it was right when we arrived. The staff did not give us any trouble with cancelling and refunding our money. The room had a bad smell, the windows would not lock and the blinds were broken. Overall, the place needs a major makeover and deep cleaning. Would not recommend.
Stayed 4 nights in Oct 2023
Response from Colonial Inn on 2023/11/9
you and your partner were high when you arrived. you never reported bed bugs. your partner claimed that he could not stay due to his asthma. shame on you both for being deceitful low lifes.

10/10 Excellent

Melinda, Chestnut Ridge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners are pleasant, walking distance to Watkins Glenn Park. Place is clean and well kept.
Stayed 1 night in Nov 2023
Response from Hotel Staff on 2023/11/20
Wow, Wow & Wow. Thank you for the honor and privilege to serve you. We are blessed to have valuable guests like yourself to make relationships. We will see you available

8/10 Good

Shannon Kate

Stayed 1 night in Oct 2023
Response from Hotel Staff on 2023/11/29
We thank you and appreciate the opportunity you allowed us to serve you. Happy Holidays.

10/10 Excellent

janet

Stayed 1 night in Nov 2023
Response from Phil,Helena & Xandria on 2023/11/23
Thank you for your feedback Janet. From our family,our staff, we are looking forward to your return to the Colonial Inn & Watkins Glen on your next trip.

8/10 Good

CHANYOUNG

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Phil,Helena & Xandria on 2023/11/1
Thanks for being our guests. We look forward to hosting your next stay with your favorite flavor of ice cream and waterfalls!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The only problem we had with this day was one of our neighbors. Burnt popcorn in their microwave at midnight. And it filled up the whole room with that smell. Otherwise, the property was amazing.
Stayed 1 night in Oct 2023
Response from Phil,Helena & Xandria on 2023/10/30
Thanks for sharing your experience Lisa! We promise to keep the waterfalls flowing until you visit us again..without the burnt popcorn!

10/10 Excellent

Lester

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Colonial Inn & Creamery - October 2023
We enjoyed a comfortable stay at the Colonial Inn & Creamery. The location was perfect; just a few minutes walk to Watkins Glen State Park. Staff was very friendly and accommodating. Only thing was the shower - tt was very difficult to control the temperature and flow. Other than that, a very relaxing stay at this hotel. Enjoyed the colonial "charm" of this place.
2nd Floor
Exterior
2nd Floor
2nd Floor
Stayed 1 night in Oct 2023
Response from Phil,Helena & Xandria on 2023/10/28
Our staff thanks you for choosing us and the kind words that we have received from you. This greatly boosts our confidence to ensure that all guests feell as you do! We ar e looking forward to being your hosts again!

4/10 Poor

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Phil,Helena & Xandria on 2023/10/22
Jason we regret that your stay at our historic Inn featuring our award winning ice cream and pizza located near the beautiful waterfalls of the state park was not what you expected.Please find it in your heart to try us again.

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2023
Response from Hotel Staff on 2023/11/20
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excellent

Rae

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Phil,Helena & Xandria on 2023/10/19
Thanks for staying with us Rae! we are looking forward to your return!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old Inn walkable to the park and downtown and the lake.
Stayed 1 night in Sep 2023
Response from Phil,Helena & Xandria on 2023/10/13
We thank you for choosing the Colonial Inn for your stay Mark. On behalf of the entire staff we look forward to hosting you once again!

10/10 Excellent

Ronn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location to enjoy the local sites.
Stayed 2 nights in Oct 2023
Response from Phil,Helena & Xandria on 2023/10/12
Thanks Ronn! We appreciate your review and hope to see you again in the future!

8/10 Good

Steven

Stayed 3 nights in Oct 2023
Response from Hotel staff on 2023/11/6
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. We have informed our guest service agents and department about your survey response choices. They have asked me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you enjoyed your stay with us. Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.We trust you had the privilege to enjoy our wonderful city with numerous attractions, restaurants, and shopping.Again, let me thank you for taking your very valuable time to complete the survey on your stay with us. We’re committed to total guest satisfaction, and we look forward to your next visit.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again.
Stayed 6 nights in Oct 2023
Response from Phil,Helena & Xandria on 2023/10/8
We're glad to here it Kyle! We hope to see you again!

10/10 Excellent

Timothy

Stayed 2 nights in Oct 2023
Response from Hotel Stafff on 2023/11/6
Amazing, thank you for the wonderful honor you allowed us to serve you.

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Phil,Helena & Xandria on 2023/10/5
Thanks for the kind words Jasmine! We are looking forward to your next stay at the Colonial Inn as much as you are! Enjoy!

8/10 Good

Tito

Stayed 2 nights in Oct 2023
Response from Hotel Staff on 2023/11/6
Thank you, thank you and thank you.

6/10 Okay

David

Liked: Staff & service
Quaint older home. Our bathroom was very cramped. No electric in bathroom.
Stayed 1 night in Oct 2023
Response from Hotel Staff on 2023/11/6
We are saddened seeing your comment, we believe you missed the electrical outlet, all our rooms has this item including the area for the commode is with the bathtub minimum is 6' x 6' feet, we are so sorry this area is to small for you.

2/10 Terrible

Julie

Stayed 2 nights in Sep 2023
Response from Hotel Staff on 2023/10/3
We are so sorry you were not pleased with our historic facility, hotel rooms, home made ice cream, home made fire wood pizza, eat in, take away pizza, beer, wine and other amenities. We appreciate your business.

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint Inn/Motel
Very nice Inn in Watkins Glen. The room was comfortable but small. The bed was very soft almost too soft, we’re used to a firmer mattress. The home made ice cream on site was delicious ! The wood fired pizza was fantastic! Within walking distance to Watkins Glen State Park and lots of places downtown to shop . Overall it is a nice Inn/motel and reasonably priced.
Stayed 2 nights in Sep 2023
Response from Phil,Helena & Xandria on 2023/10/2
Thank you Stephen! It was a pleasure hosting you n& we are looking forward to seeing you again! Phil,Helena & Xandria

8/10 Good

fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As long as you keep in mind this is a 2 star Hotel then it was as expected. You get only the basics at 2 star places
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/10/3
Thank you for choosing us.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have an home made ice cream shop on site, delicious treat! Very convenient for walking in town and especially Watkins Glen State park. Older building and rooms, very well maintained and clean.
Stayed 1 night in Sep 2023
Response from Phil,Helena & Xandria on 2023/9/29
Thanks Dan! We look forward to being your hosts again!

6/10 Okay

Jane

Owners are truly awesome people
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/28
Thank you for your wonderful compliments, we appreciate you choosing us.

10/10 Excellent

Ann

Traveled with partner
Liked: Amenities
Older property but but nice. No complaints at all.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/28
WE love your most excellent comments

8/10 Good

Carol Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and friendly owner
Stayed 1 night in Sep 2023
Response from Phil,Helena & Xandria on 2023/9/29
It was a pleasure hosting your stay Carol Anne ! Looking forward to seeing you again!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just right
We enjoyed the ease of setting up reservation, check in, and check out. Note, we reserved less than 15 minutes before we arrived. Although we had our confirmation we had not received our text yet with our code for check in. But it was understandable. We enjoyed that it was right in town, walking distance from Watkins Glenn, restaurants, shopping, bars, etc. We stayed in the "motel" section. It was clean and simple. The price was a little high for size of room, but it was made up for by cleanliness, location, and friendliness of the staff at creamery portion and there was an Inn employee also.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/19
We are writing to let you know how delighted we were to receive the survey response about the attention you experienced while you stayed at our hotel. We try to go over and beyond the call of duty for all our guests. It is an incredible feeling to know your communication with our staff is AMAZING. We will inform our guest service agents and department about your choices on the survey with outstanding compliments. I am sure they will ask me to say thank you, it is an honor to have the opportunity in serving you. It is wonderful to know you had a most memorable experience with the facility and staff.Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding when a guest recognizes our efforts and takes the time to say thank you.Again, we thank you for your wonderful survey responses. We’re committed to total guest satisfaction, and we look forward to your next visit.

8/10 Good

Reena

Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/10/3
We appreciate the honor to serve you.

8/10 Good

Margaret, jersey city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, and helpful and lovely staff. Great location and pictures on website were current. Would stay here again.
Stayed 1 night in Sep 2023
Response from Hotel Staff on 2023/9/16
We thank you for choosing and allowing us the honor and opportunity to serve you.

8/10 Good

Chris

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the cute little place at Colonial Inn & Creamery. The ice cream parlor is wonderfully nostalgic and has a cozy feel to the place. The wood-fired pizza garden is tiny and fun. The motel rooms behind the ice cream parlor/main house look like a motel from the 1950s, but the locks are up to date. Inside the motel room and bathroom were clean and comfortable, and we appreciated the fridge and microwave in the room. The staff is friendly and wonderful, and we will DEFINITELY return. Thank you for having us!
Stayed 1 night in Aug 2023
Response from Phil & Helena Evans managers on 2023/9/7
Thanks for the kind words Chris. It was truly a pleasure having you as a guest! Be safe. See you next time !

8/10 Good

Dimitrinka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is nice, nothing spectacular, but clean. Comfortable beds and pillows. Wall unit AC, so a bit loud at night. They do contactless check in and out. Staff was super friendly. There is nice pizza and icecream. It is walking distance from the gorge, so that is definitely a plus. Also a short distance from the lake.
Stayed 2 nights in Sep 2023
Response from Phil,Helena & Xandria on 2023/9/7
Thanks for being our guest Dimitrinka! We look forward to being your hosts in the future!

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Phil,Helena & Xandria on 2023/9/7
Dan we strive to provide the best clean and comfortable experience for your stay. We look forward to seeing you again.

4/10 Poor

patrice

Traveled with family
Disliked: Amenities, property conditions & facilities
We booked this place because the website photos showed an adorable, quaint building. However, when we arrived, we found that the room was not. It looked like a rundown motel room, dingy and unclean (we found a used wine glass under one of the beds and the tub floor was badly stained). The windows had fabric covering them and it was nailed down so we couldn't even open them. The bathroom blind was broken at both sides and there was a flood light directly outside that window, as well as a second window in the room so we constantly had light glaring in our room.. The furniture in the room was in poor condition and and not placed appropriately in the room (a dresser was placed partially blocking two windows) and a bed was placed almost in middle of a room and a rocking chair was there, but there really wasn't room for it. And the bathroom had no room for any toiletries other than an extremely small shelf over the sink. We ran out of toilet paper and it took us several attempts to get more because there wasn't always someone on duty. Overall, the quality of the room was not up par for what we paid. And while it was within walking distance to town and the gorge, our room was right on main street so we heard all the traffic and loud trucks coming through at all hours.
Stayed 4 nights in Jul 2023
Response from Colonial Inn Guest Services on 2023/9/4
Thank you for reaching out to us Patrice. We are currently making the necessary corrections to ensure that no other guest encounters your issues. There is no excuse. Each one of our rooms offers something different. I can assure you that should you find it in your heart to try us again you will enjoy a positive experience. Phil & Helena Evans,managers

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service
The people here are wonderful! Kind, super friendly and courteous. The room we were in was clean, however the rugs absolutely need to be replaced. They were stained and ripped. One of the windows in the bedroom was cracked. If you are a light sleeper, this place isn't for you. The hotel is right off a major road and trucks drive by all night long. The ice cream at the creamery was awesome! The biscotti flavor was a family favorite.
Stayed 3 nights in Aug 2023
Response from Hotel Staff on 2023/9/1
We thank you for sharing with us, we will make sure all is as should be.

8/10 Good

Maria

Liked: Property conditions & facilities
Disliked: Staff & service
The property from the outside was very nice They have a cute brick oven pizza and beer in the patio with chairs to sit outside. The room is old, needs some upgrades but clean. I stay there 3 nights but they never clean the room. Walking distance to all the restaurant. Located in Franklin Street which takes you to all the wineries.
Stayed 3 nights in Aug 2023
Response from Hotel Staff on 2023/9/1
Thank you fr allowing us the opportunity and honor to serve you.

8/10 Good

Richard

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Hotel Staff on 2023/9/1
Thank you for the honor and opportunity to serve you.

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, clean, basic place to stay while in Watkins Glen!
Stayed 2 nights in Aug 2023
Response from Hotel Staff on 2023/8/30
We are very thankful for the honor and privilege to serve you.

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
No frills room close to the gorge. Comfortable bed.
Stayed 2 nights in Aug 2023
Response from Hotel Staff on 2023/8/30
We appreciate the time we shared with you.

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the Inn is located in the heart of our activities for or stay.
Stayed 2 nights in Aug 2023
Response from Phil,Helena & Xandria on 2023/9/7
Victor we are looking forward to being your hosts on your next stay. Be safe and enjoy life !