Stayed here one night for a concert and I would stay again based on the room’s cleanliness, surrounding area, and the breakfast lounge. The valet service was also quick - very professional gentleman working there.
However, when I returned from the concert after midnight, my hotel key didn’t work. I went to the front desk and she insisted I was in a different room, based on my balcony reservation. I knew which room I checked into, but I went to the room she thought I had and my key still didn’t work. I returned to the front desk and she informed me that after I checked in, the guy who checked me in had me down in the system for a completely different room. I was very concerned because that obviously meant that access to tbr room I was actually in could’ve been given to someone else. I heard her call the maintenance man and ask him to give me access to the room and that I was going to meet him in the hallway. The maintenance man ended up letting my boyfriend in the room without me being there… then she proceeded to make up for it with free breakfast. Lol. I don’t think she understood my exact concern. Safety of women guests is obviously not a top priority.
Apparently you have to make a call for ice to be delivered to your room. We called multiple times with no answer, so we went down to the front desk to ask in person, where they acknowledged they saw us calling twice. There were 5 people working, doing nothing, staring at a phone ring? lol again.