It felt like bait and switch: there were things we expected from the website that never materialised, or were deceptive: no pool, no roof garden was not available to guests, lousy desk service, unreasonable and uncooperative parking rates, unreasonable and unexpected”amenities taxes.” Rude, snarky desk service. dishonest Free “ drink” voucher system. Limited, “unlimited” drinks. The “powerful” shower head was limp at best. Every employee expected a tip for doing nothing at all. Impossible to determine who worked in the lobby, since no one seemed to do anything or acknowledged the guests, The “food” vouchers were useless, shall I go on? I think you get the picture. We’ve stayed here many times before. But something changed. What’s up with that? We’ll find another, favorite dc hotel.