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Reviews of Hilton Vacation Club Oceanaire Virginia Beach

3.5 out of 5
Hilton Vacation Club Oceanaire Virginia Beach
3421 Atlantic Ave, Virginia Beach, VA

Reviews

8.0

Very Good

Rating 10 - Excellent. 452 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 132 out of 1001 reviews" "
Rating 4 - Poor. 62 out of 1001 reviews" "
Rating 2 - Terrible. 96 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jenneal

Traveled with family
Liked: Amenities, property conditions & facilities
I like the rooms they we’re clean however the beds could have been a little softer and the flies surrounding the big mirror at the elevator and inside the elevator I didn’t like that because there were a few flies that entered my room
Stayed 4 nights in May 2024

10/10 Excellent

Latanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Eboni

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lady at the front desk was very polite and the hotel room was very clean but there was a issue with our shower. The piece around the shower handle was off when we came into the room. We called about it and the lady at the front desk said she would send an engineer to look at it. No one ever came.
Stayed 1 night in May 2024

2/10 Terrible

REGINALD

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 3 nights in Mar 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, spacious, peaceful
Stayed 3 nights in May 2024

8/10 Good

Lauren

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great 5 night stay at the Hilton Oceanaire In Virginia Beach. The amenities were shared with a hotel property next door but I didn’t have an issue with that at all. The outdoor pools were clean and had a lot of seating, the indoor pool for the kids was a nice addition on the chilly days we had. I liked that we were just a few blocks away from many stores, restaurants, etc. everything in asking distance. Loved the boardwalk, and steps away from the beach! There was a kids playground right in front of the hotel on the beach as well. The only reason I gave a 4/5 stars is beach the 4th floor had a funky smell in the hallway- giving us an unclean vibe. Our hotel room was clean and smelled fine. You do have to request room cleaning, they don’t just offer it daily. But you can text the front desk and request whatever is needed which was a nice amenity. We liked going to Tortugas which was attached to the next door hotel, but it wasn’t open everyday- I’m guessing because of the weather- but that was a bit unpredictable because of outdoor seating only. But it was nice to have a drink next to the pool!
Stayed 5 nights in May 2024

10/10 Excellent

Renee

Liked: Staff & service, amenities, property conditions & facilities
Everything was Wonderful 😊
Stayed 2 nights in May 2024

10/10 Excellent

Shawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pretty property, I liked the indoor pools and the way the hotel is designed very nice and pleasing rooms.
Stayed 2 nights in May 2024

10/10 Excellent

Vernon

Traveled with partner
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is wonderful.
Stayed 2 nights in Mar 2024

8/10 Good

Seyed Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
The chairs and pool towels were not very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kathern, Suffolk

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Every staff member was amazing! Love being right on the oceanfront.
Stayed 2 nights in Apr 2024

10/10 Excellent

Antonia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Paula

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The double room was more than we expected! Perfect for 2 ladies who were traveling together but were also vacationing for some time alone!
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and my children loved the pools
Stayed 3 nights in Apr 2024

8/10 Good

Josh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For what we paid, the bed was terrible quality. Every time I moved it sounded like an elephant was on the bed. Also, it felt like a metal bar was going across my bed right where my hips were. I was disappointed.
Stayed 3 nights in Apr 2024

10/10 Excellent

Keiona

Traveled with family
Liked: Amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Marquia

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Floor extremely dirty not mopped, put towels outside door and stayed in hallway my whole stay, staff not friendly
Stayed 3 nights in Apr 2024
Response from Steve on 2024/4/8
Thanks for posting Marquita. We get several positive comments about the team. I want to apologize that you did not have the same experience. I hope you give us another chance the next time you are in Virginia Beach.

10/10 Excellent

Chantz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury vibes! Spent my birthday here and it was everything and more!
Stayed 1 night in Jan 2024

10/10 Excellent

Marquia

Stayed 2 nights in Mar 2024

6/10 Okay

Phillip

Traveled with partner
The bed in the bedroom was practically on the floor, the mattress was cheep
Stayed 3 nights in Mar 2024
Response from Steve on 2024/3/26
Thanks for posting Phillip. The property uses Serta Perfect Sleepers. I can understand that the desired firmness of a mattress is a little different for everyone. The room you had was an ADA unit so the bed did sit lower.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Shawndra

Traveled with family
Liked: Cleanliness
When we arrived, it wasn't made clear that there were not amenities on the property. It wasn't until the 2nd day that someone bothered to tell us there was no coffee or restaurant available and it wasn't clear per the advertising. Additionally, there were adjacent rooms that were extremely noisy and when we brought this to the staff attention, they dismissed it saying it wasn't quiet hours. Lastly, our water never got hot in the room and not one person every came to clean. When this was brought the the attention of the staff, no one ever came and checked on the water temperature. We will not be returning here.
Stayed 3 nights in Mar 2024
Response from Steve on 2024/3/20
Shawanda, I want to apologize that you did not have the best stay experience with us. The restaurant is on the Ocean Beach Club side of the resort. We don't clean rooms daily (unless requested). This information is on the welcome letter but we should have told you this when you were checking in. It sounds like we may have missed that. We do hope that you will stay again.

10/10 Excellent

Zach

Stayed 3 nights in Mar 2024

10/10 Excellent

Chris

Stayed 2 nights in Mar 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice on 10th floor had pieces of mold flakes in it
Stayed 1 night in Mar 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynammon, Waldorf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel
Stayed 2 nights in Mar 2024

8/10 Good

Towanda, Courtland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Roselie

Stayed 1 night in Mar 2024

10/10 Excellent

Danny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful property. Everything is fantastic. Great location with so many options. Great ocean views. I will go there again.
Stayed 3 nights in Feb 2024

6/10 Okay

Diana

Traveled with group
I am a local. I have stayed at this hotel several times before without any issues. I reserved a room here for the weekend to celebrate my birthday with some friends. My reservations were for a room with Ocean view I was given a room that had partial ocean view. I found the description of the room online to be misleading. I was disappointed that I didn’t have full ocean view as that was the main reason for my reservation at the beach. In spite of checking in early, they did not have an ocean front room To accommodate my request. I was offered a two bedroom suite for additional price of $250. Although the room itself was clean, the floors were dirty. I walked with my socks on and within half hour, the bottom of my socks were black. Also, on this particular weekend, there was only one working elevator. I waited 10 minutes for an elevator that was empty so that I can leave. I ended up walking down six flights with my luggage. Unfortunately, this time my day was not the best experience, especially when celebrating my birthday. I do have to add that the staff was very nice and friendly.
Stayed 2 nights in Feb 2024
Response from Steve on 2024/2/29
Thanks for posting Diana. I am sorry that we didn't have a better view to upgrade you to. I also know that we had one elevator out while we updated the floors on both elevators. It tool a day for the grout to dry before we could start using them again. I hope you were able to see how great they looked before you left. We hope to see you back again.

10/10 Excellent

Cara

Traveled with partner
Liked: Amenities
Beautiful oceanfront property with fire pit and indoor pool. Friendly efficient staff.
Stayed 2 nights in Feb 2024

6/10 Okay

Kets

Liked: Cleanliness, property conditions & facilities
The area, staff and hotel is nice. What I disliked was the long wait for the elevators since 1 of the elevators were inoperable. Secondly, I had noisy neighbors in the adjoining room, so I called guest services to complain and asked either I move or they moved. I was accommodated by moving from the 5th floor to the 9th floor. Calling guest services via room phone was annoying because it would ring and ring and ring with no answer. When they finally picked up, I inquired about the delay and was told when they’re busy checking in guests, (I gathered), all calls are basically ignored.
Stayed 2 nights in Feb 2024
Response from Steve on 2024/2/29
Thanks for posting Kets. I apologize for the delay in the elevator. We replaced the flooring in both the elevators and has got some great feedback but, they did take a day for the grout to dry. We hope you were able to see the finished product before you left.

10/10 Excellent

Curtis

Stayed 1 night in Jan 2024

2/10 Terrible

Jasmine

Stayed 1 night in Feb 2024

4/10 Poor

Kristi

Business traveler, Traveled with family
Liked: Staff & service
Upon check in we asked for a late checkout, we were told no but we could pay a fee of $115 to checkout late. We were charged a $200 deposit fee for a room that cost $150. The tv in our room didn’t work and after an hour of waiting for someone to come we called to cancel. There was someone vacuuming at 10 pm outside of our room. The desk called us at 8 am to see if they could come and fix the tv. An hour after our 10 am checkout we realized we left a water bottle in the mini fridge so I called to see if we could swing back by and get it. I had to do a lost item claim online. And supposedly they haven’t found it. Just overall not happy with checking in at 4 and being expected to leave by 10 am. The room in itself was fine no complaints. They also don’t tell you that there will be Air Force jets flying over the hotel all day long every ten to fifteen minutes. Would stay again
Stayed 1 night in Feb 2024
Response from Steve on 2024/2/28
Thanks for posting Kristri. I apologize for the timing of the TV upgrade. While you were staying with us, we upgraded the TV signal to high-def and added a bunch of new channels. The deposit is a temporary hold on the account and typically releases in about 48 hours after checkout (depending on your bank). I hope this information helps and we hope to see you back.

6/10 Okay

Karen

Traveled with partner
It is very difficult to get service on the weekend. TVs did not work.
Stayed 3 nights in Feb 2024
Response from Steve on 2024/2/28
Thanks for posting Karen. While you were staying with us, we upgraded the TV signal to high-def and added a bunch of new channels. I hope you have a chance to revisit and see the improved lineup.

10/10 Excellent

Brandon

Stayed 2 nights in Feb 2024

10/10 Excellent

Amani, Norfolk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean & neat will come again this is one of my favorite hotels because of the location & the view plus more. Always feel welcomed & sleep good every time i come!
Stayed 1 night in Feb 2024

4/10 Poor

Melissa

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I booked the hotel, it said that we had on-site restaurants. When I arrived I learned that there was NO restaurants in my building. I also did not have any coffee options internally. I was still asked to pay $125 for a resort fee, for what? We didn't have any amenities open. Then when I asked about parking, I was told it would include my parking but not my guest's parking. She had to pay an additional $69 for parking. When I tried to upgrade I was met with anger and frustration from your staff. I was trying to give you more money and they basically told me I was wasting their time. The people at the front desk are not nice. When I asked basic questions, such as: where can I get coffee close to here? I was met with rolled eyes and they said, "everywhere, ugh." I am so disappointed in your service. I travel constantly and plan to return to VA Beach in two months. However, I will not be staying with you or any of our partner hotels.
Stayed 4 nights in Feb 2024
Response from Steve on 2024/2/27
Melissa, Thank you for taking the time to post about your past stay with us. I want to apologize for the issues that your had while staying with us. The restaurant is located in the adjacent Ocean Beach Club resort. Some of the items included in the resort fees are the parking, WiFi, use of the game room and the activities on property that are listed on the QR code found in the unit. I hope this helps and I do hope that you will reconsider not staying with us again.

8/10 Good

Keith

Liked: Cleanliness, staff & service, room comfort
Good Stay
Great stay .....bed was comfortable.....
Stayed 3 nights in Feb 2024

10/10 Excellent

Darius

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Tiffany, Raleigh

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Unickwa

Stayed 1 night in Feb 2024