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Reviews of San Gregorio Hotel & Spa

4 out of 5
San Gregorio Hotel & Spa
KM 30 Carretera a Santa Elena Barillas, Villa Canales, Guatemala

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 50 reviews" "
Rating 8 - Good. 16 out of 50 reviews" "
Rating 6 - Okay. 6 out of 50 reviews" "
Rating 4 - Poor. 1 out of 50 reviews" "
Rating 2 - Terrible. 2 out of 50 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Gracias on 2023/3/11
Buen día Sr. Douglas, agradecemos su visita y preferencia, esperamos muy pronto poder servirle nuevamente.

8/10 Good

lidia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was not complete included. They charged me extra for breakfast
Stayed 2 nights in Oct 2022

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The massage was amazing, but you can only use the amanities for 2.5 hrs even if you have a room for some nights, also the pool was really cold, so no one really used it.
Stayed 1 night in May 2022
Response from . on 2022/5/18
We appreciate your comments, we are glad to hear that you enjoyed your majase. At the moment we are working on capacity limit restrictions, but we are gradually returning to normality. We hope you can return soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These Hotel was beyond my expectations, excellent, with a complete full SPA jacuzzi, swimming pool, and sauna very professional personal and very polite the hotel is in top of beautiful View of a lake and a city . For me has 5 stars razonable price .
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Operaciones san Gregorio Hotel Spa on 2021/3/18
valoramos mucho su puntuación, muchísimas gracias, esperamos verlo pronto

10/10 Excellent

Erwing, Guatemala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet place for a time to relax and find inner peace. Sauna are separate for women and men... i was with my wife and have to spend time alone when i was on this area.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No transportation from the airport, the staff at breakfast were definitely not expecting me
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from San Gregorio on 2019/12/17
Gracias por la calificación. Esperamos nos visiten nuevamente

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and the view was like none I ever seen. I will recommend San Gregorio to anyone who is interested in peace and tranquility.
Stayed 4 nights in Jun 2019
Response from Gerencia on 2019/7/12
thank you very much, for your reference, we hope to see you again

10/10 Excellent

Verified traveler

Stayed 5 nights in Jun 2019
Response from Gerencia on 2019/7/12
Gracias por tu visita y calificación, esperamos vuelvan pronto!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyting was very nice. We where happy and we will be back.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
The property is beautiful and the views are great. The restaurant and spa close way too early! The bed was rock hard and didn't let us sleep very well. The amenities are limited at best.
Stayed 1 night in Mar 2019

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from Gerencia on 2018/10/7
Agradecemos su puntuación, esperamos tenerlos de nuevo en nuestras instalaciones

6/10 Okay

Atsui, Guatemala City

Liked: Cleanliness, staff & service
Good Spa
Stayed there during high season. The rooms were great, pool was nice, sauna was great. But jacuzzi was horrible, the water really smelled like sweat, but it was understandable, because it was hot water and it was working non stop and it was never empty, so it became like a concentrated human stew. Other than that, it was good.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Great place, great spa. Recommended for honey moon
Stayed 1 night in Jan 2018
Response from Manager on 2018/10/5
Thank you very much for your comments. We hope to see you soon

6/10 Okay

Margarita , Philadelphia

Liked: Cleanliness, property conditions & facilities
More of an adult only hotel
We went for a family vacation to Guatemala we had activities to do the first couple of days, our plan was to relax with the kids the last 4 days.. We were then made aware that the kids are not allowed in the spa which is normal for every hotel we have been to but what they don't tell you is that the pools are inside the spa. The rooms are beautiful but are not very functional, no refrigerator, no place to put your clothes away. It is a beautiful hotel maybe for a overnight hotel and definetely do not bring your children. It would be better if the advertise it as a Adult only hotel.

10/10 Excellent

eduardo, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food gourmet, fresh ingredients, good taste
The place is peacefull, great view, away from city life.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view; hotel and spa facilities
This hotel was amazing; they offer quite a variety of spa services; the pool are is comfortable and relaxing. The bungalows are independent from each other; and since its located in the mountain this provides a very relaxing setting with a great view. One thing I didnt like is that restaurant service from monday to wednesday is limited at night; they close it at 7pm and they charge a fee for bringing food from outaide the hotel...

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Luis Ar, Guatemala

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great place with bad service
Service was really bad

2/10 Terrible

Caro, Guatemala

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE WORST NIGHTMARE EVER!!!
We didn't even get to stay, because the hotel didn't have our reservation. They explained to us that Expedia overbooked rooms so ours was not available. They didn't even tried to find a reasonable solution, the only way was to return next week. I have used Expedia several times and I have never experienced something like this. We were supposed to have a relaxed night instead we have the worst night ever trying to get another place to stay for the night. I do not recommend this hotel at all!! they lack responsibility, professionalism and service spirit. DO NOT GO TO THIS PLACE EVER!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JR, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect get away
it was very relaxing and quietfull

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible view and peaceful location.
The staff was wonderful. The spa, pool, and restaurant were great.

10/10 Excellent

L. Geldmeier, huntsville, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always. Breakfast "Huevos Benectinos" are wonderful. Room was cold at night but that's just Guatemala as many hotels and most houses don't have HVAC. We stayed this time in December but also stayed in May when the nights were not as cold. The owner is very gracious and the serivce is exceptional. Views of el Volcan de Pacaya and el Lago de Amatitlan are breathtaking.

6/10 Okay

Ghiz Girl, Guatemala City

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful, but...
The hotel was clean and beautiful. The staff was friendly and kind. The food was wonderful, but it was overpriced. They had booked the room that should have been reserved for Expedia, so my daughter and I paid to stay in a tiny room above the kitchen and not the bungalow we should have received. The room had personal effects in the drawers and the closets were kept locked so we had to keep our stuff in our suitcases. The next morning the owner talked to us at breakfast and apologized, stating she would do something to make it up to us. She did not. The massages were wonderful. But all the other services we received were subpar. The pedicures, manicures, facials, and hairstyling were terrible. Their staff is obviously not trained in these services. In fact, the "pedicurist" kept looking at her phone or out the window, while she did the bare minimum awkwardly. The "Aesthetician" kept leaving the room and worked on my face a total of 15 minutes.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel!!
Hotel is about 30 min from GUA airport/central city. It has the best view of Guatemala from hill top and the courtesy of hotel staff is priceless. Food was amazing and very reasonable price. Very quiet, best spot to relax and unwind from crazy work life. For those that want to explore other cities, I recommend reserving a rental car in advance w/ GPS as TAXI price can add up.

8/10 Good

JESSICA

Traveled with family
Liked: Staff & service, property conditions & facilities
Deben mejorar el servicio para huéspedes
Es un hotel muy bonito, solo en la habitación había mucho olor a humedad por el baño y para hacer uso del sauna hay que hacer reservación y se puede usar solo una vez al día, aunque este vacío el hotel y pienso que si no hay más personas en el hotel ya sea si solo pagan el Day pass u hospedados deberían de dejar que uno lo pueda utilizar más tiempo, pero no lo permiten. También llegan muchas personas que pagan Day pass y consumen mucho alcohol y se pone incomodo el ambiente para uno que esta hospedado allí, por último, el restaurante lo cierran a las 9 pm y la ultima hora para llegar a cenar es a las 8:30 porque si no ya no atienden. Creo que deben de pensar más en los huéspedes en que al estar en el hotel no hay mayor cosa que hacer y luego de las 8:30 pm no hay comida y además ponen en la habitación una bolsita de café y si se usa cobran Q. 30 quetzales diarios por consumir el café en la habitación. El hotel es bonito, pero considero que es para hospedarse solo por una noche.
Stayed 2 nights in Mar 2023

10/10 Excellent

Daffne

Stayed 1 night in Oct 2022

10/10 Excellent

Vivian Edith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente descanso
Un excelente servicio y una atención de primera, 100% recomendado
Stayed 1 night in Dec 2021
Response from Gracias on 2021/12/19
Agradecemos tu comentario, es un gusto saber que tu estancia fue de tu agrado. Esperamos que puedas visitarnos pronto

2/10 Terrible

Marco

Stayed 1 night in Aug 2021

10/10 Excellent

eunsil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Isabel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Puede mejorar
El servicio al cliente debe mejorar ya que el personal no es servicial ni dan la información apropiada para disfrutar las instalaciones no indicando q hay q hacer reservaciones para el restaurante y para la piscina desde el momento en el que se hace el check-in por motivos de COVID
Stayed 1 night in May 2021
Response from Gerencia on 2021/5/20
Buena tarde Sres. muchas gracias por los comentarios, estaremos tomando en cuenta la información brindado Esperamos nos puedan visitar en otra ocasión

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from operaciones san gregorio hotel spa on 2021/2/24
valoramos mucho su puntuacion, esperamos verlo de nuevo pronto.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Excelente lugar, buena vista, buena comida y buena atención. Hay muy buenos protocolos derivados de la pandemia, que hacen que uno se sienta tranquilo y seguro.
Stayed 1 night in Jan 2021
Response from Gerencia on 2021/1/23
Muchas gracias por compartirnos su opinión, nuestros visitantes son importantes por ende su cuidado y salud. Esperamos nos puedan visitar pronto

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Agua caliente en la habitación
A pesar de ser un lugar ecológico y agradable con el ambiente, el agua caliente de la habitación debería funcionar con electricidad, debido a que funciona con panel solar y por el frío del lugar nunca hay agua caliente.
Stayed 1 night in Sep 2020

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La boda del primo.
Asistí a una boda. Estuvo increíble la ceremonia con el sol cayendo en el horizonte a lado del Volcan de Agua. Una tarde espectacular!
Stayed 1 night in Dec 2019
Response from Gerencia on 2020/1/4
Muchas gracias por tus comentarios, esperamos nos puedan visitar de nuevo

10/10 Excellent

yann

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suipe
Stayed 1 night in Oct 2019
Response from Administración on 2019/11/1
Gracias por su preferencia!

10/10 Excellent

Candi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solamente se les paso por alto que hice la reservación para la cena desde 1 mes antes y cuando llegue al Restaurante no tenían ningún dato de mi solicitud. Les mostré el correo que había enviado y donde me confirmaron que todo quedaba registrado. El mesero amablemente tomo la orden y me atendieron muy bien.
Stayed 1 night in Sep 2019
Response from Administración on 2019/11/1
Lamentamos el inconveniente con su servicio de cena, esperamos nos puedan visitar nuevamente.

6/10 Okay

Telma

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Administración on 2019/10/30
Gracias por calificarnos.

10/10 Excellent

Verified traveler

Business traveler
Liked: Staff & service
Las habitaciones excelentes el servicio de habitacion tambien
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Segio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Gerencia on 2018/10/23
Gracias por su puntuación, esperamos tenerlos de nuevo

10/10 Excellent

MariferMantilla, Quito - Ecuador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso lugar, buena ubicación, excelente vista. Cuando se hospeden allí, consideren la distancia para trasladarse a otros lugares de interés en Guatemala, las vías de acceso son malas y escasas, terrible tráfico. La histeria hermosa...
Stayed 2 nights in Aug 2018
Response from Gerencia on 2018/10/7
Agradecemos sus comentarios y puntuación. Deseamos comentarle que actualmente la carretera ya esta en reparación y gran parte de ella hacia nuestras instalaciones esta en mejor estado. Deseamos verlos de nuevo

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Gerencia on 2018/10/5
Agradecemos su puntuación

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen descanso
Stayed 1 night in Mar 2018
Response from Gerencia Administrativa on 2018/3/20
Estimada Huésped, agradecemos su comentario y esperamos poder atenderle en una próxima oportunidad.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Gerencia on 2018/10/5
Gracias pro su puntuación

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bernardo Jose, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo...
Un muy buen Plan!!!

8/10 Good

Marlon, Guatemala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio
Muy buenas instalaciones y una excelente atención, como recomendación tomar nota de no reservar la habitación 3 ya que enfrente realizan eventos sociales y es incomodo para los huéspedes,