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"Everything was great. There are some problems that could be addressed in the room. The drain in the master bathroom does not drain properly. It's probably time to replace the furniture in the room. The side table next to the bed does not want to close. Also, the furniture is showing its wear. Other than that, everything was great. You asked for my opinion, and I gave it to you. The suite was amazing. Thanks for the upgrade!"

"Very clean and staff was very kind and helpful. Definitely can recommend this hotel if you prefer to stay on Times Square."

"Rooms can be a little bigger and better parking "

"My stay was great - all the staff was helpful especially Steven - who was amazing and helped secure some much needed copies of an itinerary for my meeting "

"Mohammed was very welcoming and helpful at check-in. I had a very comfortable stay!"

"I couldn’t say enough nice things about the staff. Everyone was super nice. The front desk, the cleaning ladies and the bell hop service. Super genuinely nice people. However, the hotel is a bit dated. Whoever did their staging pictures for social media did a good job….upon arrival, the elevators didn’t work…this happened off & on throughout our stay. We were staying on the 14th floor….night 2 & 3 our air didn’t work at all. Woke up to take a shower on day 2 and there was no water… if you’re renting a car beware of the charges for parking. It’s $65 a night for cars and $107 a night for a truck. They did offer to take off the vacility fee for all these troubles, (I think it was $130) which was nice. Would I stay here again? No. "

"Location. Really nice staff. Note: did not like lighting in room. No option for localized lighting. And gooseneck reading lamp was broken"

"Excellent location, friendly staff and clean. Only inconvenience was the escalator under maintenance, but nothing major. Lovely stay."

"Great rooms and awesome bar and restaurant "