Find Hotel with a Concierge in Venice, CA

"Good points: - Close to the beach with playground for kids - some free things like bikes - I am not sure if I remember correctly the name, I believe he's name is Mario, but he is the only great guy with great customer service and he is in charge of Valet parking service, but helping with everything else, giving a great advices and mega friendly. - we had a room with the balcony and sea view and it is beautiful - amazing roof top Bad points: it considered to be 4 star hotel, but: - We were constantly waiting for front desk service to get service. Most of the times, he wasn't there, but if he was, he is kinda don't care, chill as south pole. In general looks understaffed - when we got into room, sofa bed was like someone was searching something there, so all the parts were messed up, not in the place. We called the guy who was checking how clean the rooms and he fixed that, checked everything with his UV light, it was clean, but still not nice experience and not up to 4 stars hotel - feel outdated, a lot of visible touch ups in the hallway - almost no good places to eat around, mostly junk food."

"The staff is not there when you call Ethen and they don’t bother to call back."