The only thing the Hotel Erwin has going for it is the location and proximity to Venice Beach. The hotel is in a super convenient location if you want to spend time on the Venice strip and hang out on the beach (it is very walkable to the ocean—we walked there twice a day to play in the water).
I booked through Expedia, which asks for the ages of the children. Our children were both over 12 years old and I noted that accordingly during the Expedia booking process.
The Expedia page states that the hotel includes “free breakfast,” however, upon arrival, the hotel refused to give us the breakfast vouchers for the kids because “they were over 12 years old”(though, again, I specifically noted their ages during the Expedia booking process).
We let the kids use the breakfast vouchers and they reported that the breakfast was not good (with my oldest saying “I don’t know how someone could make potatoes taste so bad.”). The hotel said breakfast would be “made to order” but it was not.
Several of the staff were rude (especially to my 13 year old son who had forgotten his key at the beach and needed to get into our room. He answered all of the security questions but then they made a snarky comment and refused to give him a key, which required him to walk back to the beach and for us to all get out of the water to help him access the room). They were rude and unprofessional to a respectful young man and that was uncalled for.
Great location but otherwise not good.