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Reviews of Howard Johnson Hotel & Suites by Wyndham Vancouver

2.5 out of 5
Howard Johnson Hotel & Suites by Wyndham Vancouver
9201 NE Vancouver Mall Drive, Vancouver, WA

Reviews

7.2

Good

Rating 10 - Excellent. 278 out of 998 reviews" "
Rating 8 - Good. 307 out of 998 reviews" "
Rating 6 - Okay. 213 out of 998 reviews" "
Rating 4 - Poor. 117 out of 998 reviews" "
Rating 2 - Terrible. 83 out of 998 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
They said lite breakfast at 6 am Went back twice no one really cared Just kinda look at me funny when I asked Had to leave at 6:30 Still no breakfast
Stayed 1 night in Feb 2021

10/10 Excellent

Holly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice people, convenient location, hotel in good maintenance, but the sheets and covers all had old random stains and needed to be replaced
Stayed 1 night in Jan 2021
Response from Megan on 2021/1/20
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback by telling us what you liked about your stay and how we can improve. You are helping us deliver a superior experience for you and other guests in the future.

4/10 Poor

Sadie

Stayed 2 nights in Jan 2021

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Megan on 2021/1/20
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

Phil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from megan on 2021/1/8
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
I had a great stay and a comfy bed!!
Stayed 1 night in Dec 2020
Response from megan on 2021/1/1
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

GunTanTrapDaddy, Medford, OR

Liked: Staff & service, amenities, property conditions & facilities
Someone backed in to my car while parked in the lot and took off. Luckily, I was able to track them down. The lot is tight.
Stayed 2 nights in Dec 2020
Response from Megan on 2020/12/18
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback by telling us what you liked about your stay and how we can improve. Thank you again for taking the time to complete the survey.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Megan on 2020/12/18
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Megan on 2020/12/2
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

GunTanTrapDaddy, Medford, Oregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times, and will continue. Friendly staff. Close to Mall, shopping, and freeways.
Stayed 2 nights in Nov 2020
Response from Megan on 2020/11/25
Thank you so much for taking the time to share about your experience with us! We are very happy to hear that you enjoyed your stay, and that our awesome team took care of you! We are looking forward to the next opportunity to welcome you back to the hotel!

10/10 Excellent

Veronica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Excellent service, very clean, sack breakfast provided instead because of covid. Definitely will stay again. Also, love the color colors in room 123, super cute!
Stayed 1 night in Nov 2020
Response from Megan on 2020/11/7
Thank you so much for taking the time to share about your experience with us! We are very happy to hear that you enjoyed your stay, and that our awesome team took care of you! We are looking forward to the next opportunity to welcome you back to the hotel!

8/10 Good

TDH, Vancouver, WA

Liked: Cleanliness, staff & service
Nothing special. TVs are small and w/o HD. Staff is super friendly.
Stayed 1 night in Oct 2020
Response from Megan on 2020/10/28
Thank you for completing the review regarding your recent stay at our property. Your business is very important to us and we value your feedback by telling us what you liked about your stay and how we can improve. You are helping us deliver a superior experience for you and other guests in the future. Thank you again!

6/10 Okay

Verified traveler

Stayed 1 night in Oct 2020
Response from Megan on 2020/10/22
Thank you so much for taking the time to give us a rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

6/10 Okay

Maurice

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Megan on 2020/10/22
Thank you so much for taking the time to give us a rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Given the pandemic, they offered good service with a smile.
Stayed 1 night in Oct 2020
Response from Megan on 2020/10/15
Thank you so much for taking the time to share about your experience with us! We are very happy to hear that you enjoyed your stay, and that our awesome team took care of you! We are looking forward to the next opportunity to welcome you back to the hotel!

8/10 Good

Angie, Bellevue, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was clean, in a great location and great for the price. I would stay there again.
Stayed 3 nights in Oct 2020
Response from Megan on 2020/10/14
Thank you so much for the great rating and review! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

GunTanTrapDaddy, Medford, OR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, freeway, mall, food. I stay here often. Pool and spa closed due to covid-1984.
Stayed 2 nights in Oct 2020
Response from Megan on 2020/10/14
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2020
Response from Megan on 2020/10/14
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020
Response from Megan on 2020/10/7
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

2/10 Terrible

teresa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service
Had a family emergency and the hotel would never even respond to emails about cancelling, even with 2wks notice. So I ended up paying for the 4 night stay and not even going. TERRIBLE customer service. Found out the hotel is in a terrible part of town with homeless people and drug dealers hanging in the park lot. So probably a blessing in disguise. Buyer beware. Do alot of research if you decide to stay here
Stayed 4 nights in Sep 2020
Response from Megan on 2020/10/2
Thank you for your review. We’re sorry we did not provide the quality of service you deserved. We will make sure to address your comments with our front desk staff. Your feedback is genuinely appreciated as it is the first step in helping us improve our services.

8/10 Good

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vancouver stay
Very Good
Stayed 1 night in Sep 2020
Response from Megan on 2020/9/27
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

2/10 Terrible

Janice, Woodland, WA

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was disgusting to say the least. There was a "Wand" from someone's facial hair bleaching on the side counter by the sink. There was a very long hair on the sheet of my sister's bed. There were white stains on the curtains. the shower had a 1 inch opening at the bottom which resulted in leakage onto the floor. Out original room was 115 but then Phyllis at the front desk gave us room 123. It had what appeared to be animal hairs on the chair. It also stank of animal. The only bright spot in our visit was Phyllis. She was personable and very helpful. She is to be commended for a job well done. But...your housekeeping staff needs a revamp. All in all, we were most unhappy with our stay.
Stayed 2 nights in Sep 2020
Response from Megan on 2020/9/27
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Vancouver Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from megan on 2020/9/23
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020
Response from megan on 2020/9/23
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

LMH, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very conveniently located. Staff is friendly. It could use updating. They were very accommodating when my plans changed not once but 3 times. Thank you
Stayed 4 nights in Jun 2020
Response from Megan on 2020/9/19
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from megan on 2020/9/9
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Salvador

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from megan on 2020/9/9
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Dave, Boise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly, easy access from the freeway and close to the mall
Stayed 1 night in Sep 2020
Response from megan on 2020/9/9
Thank you so much for the great rating and review! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from megan on 2020/9/9
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Megan on 2020/9/3
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

2/10 Terrible

Karen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted still waiting for refund i was promised
I just feel so ripped off and totally humiliated by this Howard Johnson location. I would not have treated a yucky dirty BUG 🐛 the way that I've been treated here nor would I force that yucky insect to sleep in a room that was in this condition. I mean honestly it was past 2am and i was calling and chatting with hotels.com to get a refund due to the horrible treatment from staff when trying to check in to my already paid for room, which took over 4 hours before I was finally allowed to get in the room due to the receptionist refusing to let me stay over a deposit issue that was not listed anywhere on the site. Once in the room i was stressed even more due to the room being dirty and just down right gross. And to top it all off while checking out to leave for my brothers funeral service they made up some crazy excuse as to why they were not going to reimburse my $100 deposit, and told me that i should be ashamed for trying to get my money refunded by talking to hotel.com agent about the room and horrible treatment from the staff at the hotel.
Stayed 1 night in Aug 2020
Response from Megan on 2020/8/30
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Vancouver Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Howard Johnson, we continuously strive to meet your needs and expectations.

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from megan on 2020/8/26
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

4/10 Poor

Robyn, Redondo Beach

Business traveler
Disliked: Amenities, property conditions & facilities
I expected a not-so-wonderful room for the price, but the mold growth in the bathroom was horrific.
Stayed 1 night in Aug 2020
Response from megan on 2020/8/21
Thank you for taking the time to tell us about your experience at Howard Johnson by Wyndham Vancouver Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Howard Johnson, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Megan on 2020/8/20
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

brett

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Megan on 2020/8/20
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've this place
We have been staying at this hotel for the last 4 years, we think it's the cleanest, friendlier place we have ever been too
Stayed 3 nights in Aug 2020
Response from Megan on 2020/8/20
Thank you so much for the great rating and review! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2020
Response from Megan on 2020/8/20
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just fine
Clean and comfortable but dated. Worth the price.
Stayed 1 night in Jul 2020
Response from Megan on 2020/8/7
Thank you so much for the great rating and review! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Megan on 2020/7/31
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

van

Stayed 3 nights in Jul 2020
Response from Megan on 2020/8/12
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2020
Response from Megan on 2020/7/29
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Margaret

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOCATION GREAT !
THE HOTEL HAS A GREAT LOCATION. GREAT GRAB AND GO BREAKFAST ! LOTS OF COFFEE WAS WELCOME FOR ME ! LOTS OF LADIES SPRAYING ,AND CLEANING. I PLAN TO GO BACK NEXT MONTH.
Stayed 2 nights in Jul 2020
Response from Megan on 2020/7/26
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Business
This is my second time to stay here. I was here in June. We were taking care of family business. This place is perfect. Beds were great. Location was great. Walk to the mall. Always felt safe.
Stayed 6 nights in Jul 2020
Response from Megan on 2020/7/25
Thank you so much for taking the time to share about your experience with us! We are very happy to hear that you enjoyed your stay, and that our awesome team took care of you! We are looking forward to the next opportunity to welcome you back to the hotel! Thank you again!

10/10 Excellent

Jj, New York

Liked: Staff & service, amenities, property conditions & facilities
Nice and very efficient. Clean and comfortable. Helpful staffing, and professional.
Stayed 1 night in Jul 2020
Response from Megan on 2020/7/19
Thank you so much for the great rating and review! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
The friendly check in host was great. Room clean, quiet nice.
Stayed 1 night in Jul 2020
Response from Megan on 2020/7/16
Thank you so much for the great rating and review! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Megan on 2020/7/9
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!

8/10 Good

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly People, Clean Rooms, Great Prices!
The people at the front desk are very helpful and kind. The rooms are clean and newly refurbished. Great prices!
Stayed 2 nights in Jul 2020
Response from Megan on 2020/7/9
Thank you so much for your lovely review! I'm so glad to hear that you had a great experience and enjoyed the location and the team. We are looking forward to the next opportunity to be able to welcome you back to the hotel.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Good Place for a Good Night's Sleep
Hotel was very clean and the staff was extremely friendly and efficient. Location is a bit out of the way and there isn't much to do in the area--particularly with Covid-19 shutdowns in effect. Breakfast was served in a bag due to Covid-19: bagel and cream cheese, crackers, yogurt and fruit cocktail. I would recommend this location as a good place to get a good night of sleep. If you are looking to spend some time in Portland, you should think about staying somewhere else.
Stayed 1 night in Jul 2020
Response from Megan on 2020/7/9
Thank you so much for taking the time to share about your experience with us! We are very happy to hear that you enjoyed your stay, and that our awesome team took care of you!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jun 2020
Response from Megan on 2020/6/28
Thank you so much for the great rating! Here at Howard Johnson, we continuously strive to exceed your expectations. We are looking forward to the next opportunity to be able to welcome you back to the hotel. Thank you again!