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"Lovely large room overlooking the square and the tower. "

"We were at the front of the hotel - it is very close to the Leaning Tower of Pisa and the Duomo. Couldn’t be in a better place. Roberto the barman was great fun and good cocktails. "

"All good"

"Room was very comfortable but starting to need a refresh. The bathroom was larg, but the shower was over a very deep bath, which made access and exiting a little difficult, as we are both in our late 70's. Location was excellent, a 1 minute walk from the bus station near the Porta Sant Anna at the western side of Lucca. Staff were excellent. Polite, friendly and helpful."

"Lovely old 3-star property right outside the wall. Clean in all areas. Super friendly staff from Front Desk to breakfast to room maids. Great self-serve breakfast and a variety of teas and cookies in the hallways for guests to serve themselves. The room had all the amenities you need. Hotel is near the rail station, but I never heard a train. Some reviews talk about folks hanging around the train station which I did not encounter and I felt safe at all times."

"Poor communication by operator, limited staff availability, and inflexible to guest circumstances"

"Our rooms had ill-fitting single framed windows that allowed the noise from revellers in to roomsinto the rooms until around 0430. My showers was"

"Great location, u can see the tower. Small room and small shower."

"It was perfect accommodations , the staff was extremely kind and helpful for anything needed and the facilities were exceptional . They took their time to help me with a small explanation when i inquired about my final billing and cleared up any confusions i had in a timely manner without delay via email . Would love to revisit and will be telling friends and family of our experience . "