Ullarselid -The Wool Hut Tours

Very good customer service and the room was always kept clean and tidy.

Lovely hotel in the perfect location in downtown Reykjavik. Walkable to everything. The hotel was immaculate, the room was great and the heated towel rack in the bathroom was awesome! Bring your own conditioner if you use that because they only give you shampoo and you only get liquid bath gel so also bring soap if you like that instead. And we could see the Northern Lights from our balcony one night! We upgraded to a room with a balcony. Would definitely stay here again!

This really did not look, feel, or operate like a 5 star hotel. Rooms are not soundproofed and have wood floors so light sleepers beware. The design of the rooms was advertised as a selling point but the room was quite bare and felt like any other Marriott. In the bathroom, the shower is not separated at all from the rest of the bathroom (no glass, wall, or curtain), so water gets everywhere (and we were careful to try to keep the floor dry). It's literally a shower head right next to the toilet -- such an ill-conceived, poorly-arranged setup. The restaurant had a somewhat limited menu and the staff, though pleasant, were awfully forgetful. We had to ask for the bill 3 times and one of the dishes I ordered never arrived. You have to pay to access the spa, which is a strange policy that I've never encountered at another hotel (and I've traveled to 25+ countries). The staff were the highlight of the stay as they were all quite friendly, but the property and amenities are overrated and woefully overpriced. You can get the same service and much nicer rooms at the hilton for literally half the price. Also, the entrance to the hotel is at the back of the building and many tours aren't able to pick you up there, so you'll have to walk to a bus stop for many pickups.