The location is on the new harbour within easy walking distance of the centre (although frankly there are better hotels closer to the centre that represent better value), the rooms themselves are fine, and the breakfast buffet is very good.
Unfortunately this is where the positives end, and it is hard to offer constructive criticism.
This is supposedly a 5 star hotel. We booked one night, at a cost of approximately £680. As such this is certainly not a cheap or mid range hotel. I do not mind spending money on holidays, but anticipate and expect to receive a product or service commensurate with the price paid.
The hotel has a rooftop bar with views of the harbour. Whilst the views are worth seeing the bar is open to non residents and was exceptionally packed.
The problem is that when we went to bed at 11pm we could not sleep due to the high level of noise from the bar easily heard from our room two floors below.
We could tell the bar closed at 1am, but then throughout the night at intervals were woken by loud noises in the corridor.
On checking in there was a surprising wait of approx 30 minutes. We did ask for a late checkout, but were told we could not have a late checkout as the hotel is busy. That of course is a valid reason, but what we found unacceptable was the tone and manner of the reception staff - brusque bordering on rude.
We had a drink at the ground floor bar, and then ordered another round. We had to cancel that order after 20 minutes.