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Reviews of La Quinta Inn & Suites by Wyndham Tucson - Reid Park

2.5 out of 5
La Quinta Inn & Suites by Wyndham Tucson - Reid Park
102 N. Alvernon Way, Tucson, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 365 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 166 out of 1003 reviews" "
Rating 4 - Poor. 136 out of 1003 reviews" "
Rating 2 - Terrible. 87 out of 1003 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Art, Chula Vista

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
La Quinta needs an update
Stayed 3 nights in May 2024
Response from RM on 2024/5/14
Thank you staying with us. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address this issue. We hope to see you again soon.

8/10 Good

Ian

Older hotel, needs some updates in hallways, additional lighting. Just felt a bit old. Area is fine.
Stayed 4 nights in May 2024
Response from RM on 2024/5/14
Thank you staying with us. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address this issue. We hope to see you again soon.

10/10 Excellent

Hugh m Campbell

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible experience. Dirty, broken A/C, cigarette burns in bedding, bathroom door didn’t close, shower sprayed all over bathroom, lamp shades shredded, and trash in hallway. We have pictures.
Stayed 2 nights in May 2024
Response from RM on 2024/5/13
Thank you for staying with us, we appreciate your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Again, thank you for staying with us and we hope to see you back soon

4/10 Poor

Emily

Stayed 1 night in Apr 2024
Response from RM on 2024/5/9
Thank you for staying with us. We'd love your feedback/review of your stay.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were great. Clean. Good breakfast. Close to Reed Park and liked being able to walk to pickleball at Reffkin for the morning drop in play.
Stayed 1 night in May 2024
Response from RM on 2024/5/7
Hello Gail,Thank you for your review. We're glad you enjoyed your stay with us. Please let us know if we can accommodate you in the future.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful friendly staff. Luved being able to walk to Reid Park and Rufkin Pickle ball club. The breakfast was yummy.
Stayed 1 night in May 2024
Response from RM on 2024/5/6
Hello Gail,Thank you for staying with us. We're glad you enjoyed your stay, and we hope to see you again soon!

8/10 Good

Jackie

Grounds & lobby were well kept. The room was comfortable. The carpeting in the halls & cleanliness of the bathroom in the room were in desperate need of attention. I will continue to stay La Quinta, but probably not this location.
Stayed 4 nights in Apr 2024
Response from RM on 2024/4/30
We appreciate your feedback. We glad to hear that you had a comfortable stay and we thank you for staying with us.

10/10 Excellent

Paul A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from RM on 2024/4/30
Thank you for staying with us. We hope to see you again soon!

6/10 Okay

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Toilets are NOT handicap accessible.!
Stayed 1 night in Apr 2024
Response from lizfio on 2024/4/29
Karen,Thank you for bringing this to our attention. We apologize for any inconvenience caused. We take accessibility seriously and will work to address this issue promptly to ensure all guests are accommodated comfortably.

4/10 Poor

Ana

Traveled with group, Business traveler
Disliked: Property conditions & facilities
Needs better maintenance. Shower pieces were held in place by duct tape, fan in bathroom didn’t work, ac barely blew cold air.
Stayed 1 night in Apr 2024
Response from lizfio on 2024/4/29
Ana,We apologize for the inconvenience you experienced during your stay. Your comments have been noted, and we will address these maintenance issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these concerns to our attention.

2/10 Terrible

Isabel

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
bug bites
Stayed 2 nights in Apr 2024
Response from lizfio on 2024/4/29
Isabel,We're deeply sorry to hear about your experience. Ensuring the comfort and well-being of our guests is our top priority. We take reports of bug bites seriously and will investigate this matter thoroughly. Please accept our sincere apologies.

10/10 Excellent

Guillermo

Business traveler
The service.
Stayed 1 night in Apr 2024
Response from RM on 2024/4/25
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bob, Hereford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from lizfio on 2024/4/29
Bob, Thank you for your feedback and the 5 out of 5 response!

6/10 Okay

Pearl

Business traveler
The receptionist was accommodating. The carpet was old and dirty, and things stuck to the ceiling. It wasn’t terrible, but I would never stay there again.
Stayed 1 night in Apr 2024
Response from RM on 2024/4/25
We are very sorry that you did not enjoy your stay here with us. We appreciate the feedback and will address these issues with the appropriate department.

6/10 Okay

Elizabeth, Loganville

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Suite was in disarray but grounds and staff are amazing. The lobby is clean and the dining room was great! Many options available. The staff were all so sweet and accommodating, easy to talk to. Especially the front desk staff. My son loved the pool. Right next to a fantastic local restaurant- Locale. We booked a suite as we were traveling across country with a dog, cat and 10 year old. I needed some space! While the main bed was quite comfy and the patio was a huge perk, the room was dingy. Probably a party room. The couch was upholstered but was turning brown and felt waxy. It appeared as if someone’s 100 cats shredded the arm rests. I requested 2 sets of sheets to cover it. There is an access hole in the closet to the pipes that was covered with a board but was gaping. The desk chair had seen better days. All in all, I’d probably just get a regular room and skip the suite until they update it (which the front desk team advised would be done soon).
Stayed 1 night in Apr 2024
Response from RM on 2024/4/15
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Tucson - Reid Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as we strive to provide the highest quality service to each and every guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Robert Moore Asst. General Manager

6/10 Okay

Tess

Stayed 2 nights in Apr 2024
Response from RM on 2024/5/7
Thank you for staying with us. We would love your feedback.

8/10 Good

Joseph

Liked: Staff & service
Disliked: Cleanliness
The rooms were outdated an dirty floors
Stayed 3 nights in Apr 2024
Response from Robert M. on 2024/4/16
Thank you for taking the time to share your feedback with us. We are very sorry that you did not enjoy your stay. This information will be shared with our staff members.

10/10 Excellent

Lee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice place. Not too expensive. Rooms were perfect
Stayed 1 night in Apr 2024
Response from Robert M. on 2024/4/15
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

diana

Stayed 2 nights in Apr 2024
Response from RM on 2024/5/7
Thank you for staying with us. We would love your feedback

8/10 Good

Steven

Traveled with family
Liked: Amenities
Nice play to stay, conveniently located for needs, clean, friendly staff, good breakfast bar. The inly issue we had was AC did not work but maintenance person replaced unit next day.
Stayed 2 nights in Apr 2024
Response from Robert M. on 2024/4/15
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniel

Traveled with partner
Most La Quinta Inns are more "upscale". This property is not. Access doors didn't work with key card, king size bed mattress was the worst I have ever slept on. Finding our room was by pure luck. No instructions from the front desk.
Stayed 1 night in Apr 2024
Response from Robert M. on 2024/4/15
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Tucson - Reid Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as we strive to provide the highest quality service to each and every guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Robert Moore Asst. General Manager

10/10 Excellent

Alicia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Robert M. on 2024/4/16
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from The Team at La Quinta Tucson - Reid Park on 2024/4/10
Hi Michael,Thanks so much for taking the time to provide feedback. We are so happy to hear you had a wonderful stay with us :) We hope to see you again soon

4/10 Poor

Gina

Stayed 2 nights in Apr 2024
Response from lizfio on 2024/4/29
Gina,Thank you for responding to the survey. We appreciate your feedback.

4/10 Poor

Tere

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hicieron la limpieza y en general la habitacion estaba sucia con olor a cigarro y la alfombras muy mal. Ademas la atención del personal de cocina muy mal.
Stayed 3 nights in Apr 2024
Response from lizfio on 2024/4/11
Hello Tere,We are very sorry that you didn't enjoy your stay here with us and that you were disappointed with the breakfast staff. I will make sure that we share your feedback with the appropriate team members. Thank you for sharing..

4/10 Poor

Laurena

Disliked: Property conditions & facilities
The room was clean except the rugs were very dirty. Loved the bed. Was comfortable and just the right amount of blankets. One dresser drawer would not shut which was very annoying. The staff were very helpful and friendly and I appreciate all their effort in trying to make my stay comfortable.
Stayed 4 nights in Mar 2024
Response from RM on 2024/4/11
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Tucson - Reid Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as we strive to provide the highest quality service to each and every guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Robert Moore Asst. General Manager

6/10 Okay

Miguel

carpet was real dirty down all the hallways.
Stayed 1 night in Mar 2024
Response from Robert M. on 2024/4/11
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Tucson - Reid Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as we strive to provide the highest quality service to each and every guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Robert Moore Asst. General Manager

6/10 Okay

Sarah

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m sorry, I guess the room was OK clean but had such an unpleasant odor, like old food and cigarettes maybe, if it wasn’t so late I would have checked right back out. Luckily I like to sleep cold so was able to run the air conditioner on high, since I couldn’t even crack the windows. The pillows were lumpy and old. Not only will I not stay there again, I am steering clear of Wyndham properties from now on except the one in Show Low. They are putting minimal effort into upkeep, updating and guest comfort.
Stayed 1 night in Mar 2024
Response from lizfio on 2024/3/25
Hello Sarah, We are very sorry that you did not enjoy your stay here with us. We appreciate the feedback and will address these issue with the appropriate department.

2/10 Terrible

Mark

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from lizfio on 2024/3/26
Hello Mark,Thank you for your feedback. We appreciate the time you have taken to share your experience.

8/10 Good

Ryan

Stayed 2 nights in Mar 2024
Response from Robert M. on 2024/4/16
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Lisa

Liked: Cleanliness
Disliked: Property conditions & facilities
Overall the property was not worth what we paid to stay there. The door of the bathroom would not close, and the faucet for the shower went around and around with no stopping point. The hallways smell and overall its very worn down. I would not stay here again for what they charge.
Stayed 2 nights in Mar 2024
Response from lizfio on 2024/3/25
Hi Lisa, Thank you for your detailed feedback. We are very sorry that you did not enjoy your stay. We will make sure to share your experience with the appropriate team members.

8/10 Good

STANLEY

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable. Easy to navigate. Good amount of counter space in the bathroom. There was enough lighting in the room. The bed and pillows were comfortable. Plenty of closet & dresser drawer space.
Stayed 6 nights in Mar 2024
Response from The Team at La Quinta Tucson - Reid Park on 2024/4/10
Hi Stanley,We're happy to hear you had a comfortable stay with us. thanks for taking the time to provide feedback. We hope to see you again soon

6/10 Okay

Taylor

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room they put us is was absolutely disgusting! The walls were filthy, there were bugs flying in the room. It smelt like mold, the carpet had a big yellow stain in it. And it was ripped. The sheet came off the mattress and the mattress had a burn hole in it. I would not recommend staying at this hotel!
Stayed 3 nights in Mar 2024
Response from lizfio on 2024/3/25
Hello Taylor,Thank you for sharing your feedback. We do appreciate the feedback and will make sure to share this information with the staff.

6/10 Okay

Allen

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and the room was adequate although the facility seemed a little dated and could’ve been cleaned a little bit better. A lot of the hallway carpet needed to be changed due to significant staining and damage beyond cleaning. The room seemed really dated, still having popcorn ceiling and you could see hair from previous guest in the corners of the bathroom. Breakfast was a nice touch to include, especially for the price.
Stayed 2 nights in Mar 2024
Response from lizfio on 2024/4/11
Hello Allen,We appreciate you taking the time to provide us with such candid feedback of your stay. I will pass this information along to the appropriate team members.

4/10 Poor

Tracy

Traveled with partner
Disliked: Property conditions & facilities
This hotel needs updating. The carpets in the hall and rooms were old and smelled. We froze at night in the room because there are no blankets on the bed, just very thin sheets. I would not stay here again.
Stayed 1 night in Mar 2024
Response from lizfio on 2024/3/25
Hi Tracy, Thank you for taking the time to share your feedback with us. We are very sorry that you did not enjoy your stay. This information will be shared with our staff members.

6/10 Okay

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The actual lobby and hallways are clean. Elevator dreary. Outside parking lot dark.
Stayed 1 night in Mar 2024
Response from lizfio on 2024/4/11
Hello Maria,Thank you for your feedback. We appreciate the time you took to let us know how your experience was.

10/10 Excellent

Perry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met family while crossing paths, rooms available close together, spent a great evening together laughing and relaxing. Carried on the next day with the trip.
Stayed 1 night in Mar 2024
Response from The Team at La Quinta Tucson - Reid Park on 2024/3/18
Hi Perry, We're so happy to know your family enjoyed your stay. Thanks for taking the time to let us know. We hope to see you again soon.

6/10 Okay

Christine

Dirty
Stayed 2 nights in Mar 2024
Response from lizfio on 2024/4/11
Hello Christine,I am very disappointed that you didn't enjoy your stay here with us. We do appreciate your feedback.

10/10 Excellent

IGNACIO

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from The Team at La Quinta Tucson - Reid Park on 2024/3/18
Hi Ignacio, Thanks so much for your positive review :) We are so happy to know you enjoyed your stay. See you again soon.

8/10 Good

Jean

Stayed 1 night in Mar 2024
Response from The Team at La Quinta Tucson - Reid Park on 2024/4/10
Hi Jean,Thanks for choosing us for this latest trip to Tucson. We hope you had a wonderful time and we hope to see you again next trip

6/10 Okay

damen

Stayed 1 night in Mar 2024
Response from lizfio on 2024/4/11
Hello Damen,Thank you for taking the time to respond to the survey.

10/10 Excellent

Kathryn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service and staff were incredible.
Stayed 1 night in Feb 2024
Response from The Team at La Quinta Tucson - Reid Park on 2024/3/1
Hi Kathryn,Thanks so much for your kind feedback. We really do appreciate you taking the time to let us know you had a great experience. We hope to see you again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and dog friendly
Stayed 1 night in Feb 2024
Response from The Team at La Quinta Tucson - Reid Park on 2024/3/18
Hi Michael,We are happy to hear you and your pup had a great stay! Hope to see you both again soon.

4/10 Poor

Alayna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from lizfio on 2024/3/26
Hello Alayna,Thank you for taking the time to respond to the survey. We appreciate your feedback.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Bridget on 2024/2/27
Thankyou so much Michael for taking the time to provide us with feedback. We really appreciate it and hope to see you again soon for an even greater stay :)

10/10 Excellent

Veronica

Traveled with family and small children, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent
Stayed 1 night in Feb 2024
Response from Bridget on 2024/2/27
Thankyou so much Veronica! We really appreciate the positive feedback and are so happy to hear you enjoyed your sta. Hope to see you again soon :)

8/10 Good

Louis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled musty - remnants of when smoking was allowed in rooms. Rust and mildew in the bathroom around the shower and tub. Chipped paint on the tub. Complementary shampoo and body wash bottles had been opened and were half full. The shower water temperature was barely warm. The sound did not work on the TV. I only stayed one night and the price was right. Nothing unexpected here. Ending on a high note - the front desk staff was welcoming and efficient. Can't wait to taste the "free" breakfast in the morn'. ;)
Stayed 1 night in Feb 2024
Response from Robert M. on 2024/4/11
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Tucson - Reid Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us as we strive to provide the highest quality service to each and every guest. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Robert Moore Asst. General Manager

2/10 Terrible

brooke

Disliked: Cleanliness, amenities, property conditions & facilities
I was there for a week and my room was not serviced even once. They say it will be serviced every third day or more frequently if you ask, and no, I never had the do not disturb sign outside my door. I asked the housekeeping lady (who was across the hall from my room) if she could just take out my garbage and give me a roll of toilet paper. She said “yes of course”, and that never happened. My room key was demagnetized 3 times, of course my hands were full each time and I had to walk across the property to get to the front desk. The rooms are just generally pretty dingy. The fan also wouldn’t change temps sometimes, I think the knob was a little stripped out maybe. Pay the extra few bucks and stay somewhere else. I stayed here because I’ve never had a bad experience at a La Quinta, but I can’t say that anymore.
Stayed 6 nights in Feb 2024
Response from lizfio on 2024/3/26
Hello Brooke, We appreciate your candid feedback. I am sorry that you did not have a good experience with us. This information will be shared with the appropriate team members.

6/10 Okay

Mariana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from lizfio on 2024/4/11
Hello Mariana,Thank you for taking the time to respond to our survey.

6/10 Okay

Steven

Traveled with family
Disliked: Property conditions & facilities
Really old furnishings and breakfast was not very good
Stayed 1 night in Feb 2024
Response from lizfio on 2024/3/26
Hello Steven,Thank you for sharing your experience with us. We really appreciate your feedback and the time you took to let us know how we can improve.