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"Staff were amazing, incredibly friendly and helpful. Laundry service was fantastic. Loved the pool, the food, the activities during Nyepi. We loved everything about our stay. "

"Everything was available at the resort or at the doorstep. Didn’t want to leave"

"Clean and tidy hotel. Great location "

"The space was very nice. The property itself was beautiful and made you feel like you were in Bali. The staff were all great as well. My only complaint would be the rooms are very outdated and could use some love. I got the Pirate themed room and it seemed like it hadn’t been used in a while. The room itself was cool but it smelt like it hadn’t been aired out in a while. It smelt like mold and humidity. Everything else was excellent including the food. "

"Delivered a consistent Ritz Carlton experience. The resort is drivable to off resort destinations but not walking distance to much off the property. "

"Yes"

"Room is clean daily, staff are very friendly, kind, very accommodating, spa treatments is great, breakfast buffet is good, however, no shuttle service for airport pick up, text messages and phone calls not answered, tv has only 3 English channels (ie: news, documentary and discovery), phone lines not working all the time, but will fix it right away. I still love the place and recommend. "

"Was ok, as it was so crowded during the Nyepi eve, Nyepi Day, avd the day after Nyepi. We certainly will be back!"

"There should be more poolside seating with umbrellas. The chairs there had occupants but no one actually occupying the chairs. WE could not get any service at the pool bar so we walked to the mini mart and bought beer and brought it back. Also, we had a change in plans due to the war and the desk was not helpful or accommodating to change our arrival because we booked through Expedia, who also was not helpful. The hotel seemed to be more business oriented than traveler oriented. The staff put out snacks and said they were for Ramadan followers only so we were not allowed a snack before leaving for the airport. "