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Reviews of Kawaguchiya Kinosaki Riverside Hotel

3.5 out of 5
Kawaguchiya Kinosaki Riverside Hotel
880-1 Yushima, Kinosaki-cho, Toyooka, Hyogo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 46 out of 81 reviews" "
Rating 8 - Good. 32 out of 81 reviews" "
Rating 6 - Okay. 3 out of 81 reviews" "
Rating 4 - Poor. 0 out of 81 reviews" "
Rating 2 - Terrible. 0 out of 81 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kin Hung George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, great amenities. And traditional Japanese rooms where you sleep on the floor.
Stayed 2 nights in Mar 2024

10/10 Excellent

nicholas, normal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and easy access. Rooms are dated but clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Guanmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really good. It's clean. Staff are nice and helpful. Highly recommend it.
Stayed 1 night in Feb 2024

10/10 Excellent

Ray

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jian

Stayed 1 night in Oct 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Such a wonderful experience. The staff were beyond courteous, and the meal that was included with our room was out of this world fantastic. The town is so charming, with lots of shopping, baths, small shrines, and a beautiful river with willow trees. Wish we could have stayed there an extra few days.
Stayed 1 night in Oct 2023

8/10 Good

Manuela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Die Unterkunft ist sehr günstig am Rande von Kinosaki gelegenen. Unser Zimmer war sehr groß mit verschiedenen Räumen und die Betten waren sehr bequem. Zudem wurden uns Yukata, Socken und Schuhe für die Dauer unseres Aufenthaltes zur Verfügung gestellt. Das Essen ist besonders hervorzuheben, was geschmacklich hervorragend und sehr abwechslungsreich war. Der Onsenbereich war für unseren Geschmack allerdings zu veraltet und wenig ansprechend. Das Personal war jedoch sehr freundlich und zuvorkommend. Kinosaki selbst ist wundervoll und es lohnt sich, durch den Ort zu schlendern und die öffentlichen Onsen zu besuchen.
Stayed 3 nights in Oct 2023

10/10 Excellent

Sean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - walkable to other public onsens and restaurants, and comfortable accommodations. Private onsens on hotel site were a big plus.
Stayed 1 night in Sep 2023

10/10 Excellent

Jomaru

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are really nice. Convenient location close to station and onsen. We love their lounge they even have free gelato😍
Stayed 1 night in Jul 2023

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here, the staff was so nice and helpful. The hotel onsen was lovely! It was easy to walk from the hotel to the rest of Kinosaki and enjoy the other onsen. We especially loved the stamp game you can play! Thank you!!
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
the property is not new.. but staff there tried their best to satisfy customers. worth to pay for the private onsen for watching sunrise.
Stayed 1 night in Dec 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotspring resort
Hotel convenient to hotspring area.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service. Great location. Superb meals!
The experience is amazing. The service is superb. After choosing your bath robe, the lady actually walk us up to our room and explain everything, including helping my wife to wear her yukata. The hotel looks a little dated but extremely clean and neat. Room is comfy. The in house onsen is excellent as well. When we get off at train station, there's free shuttle to bring us the hotel. And we also offer free shuttle back to train station as well. Location is superb as well. Walking to all 7 public onsens takes probably 15mins. We have booked dinner and breakfast. They are superb. Dinner and breakfast were traditional Japanese meal and the quality is outstanding. I would definitely come back to this hotel for its service, location, quality meal and price.
Stayed 1 night in Apr 2019

10/10 Excellent

Surakit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
nice clean hotel with great service , food is good
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and good
The room was spacious. Food (dinner and breakfast) was delicious. The family enjoyed the stay thoroughly. We would stay here again next time.
Stayed 1 night in Mar 2019

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Japan Trip 3/2019
Nice onsen town
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice of hotel
Amazing staff. Food was great and room was clean. Although abit old but still a charm
Stayed 3 nights in Jan 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annual Onsen Trip
First time to Kinosaki. Nice town, very homely and traditional. We chose this hotel from Hotels.com and Happy with the decision. The traditional dinner and breakfast were great. Whilst there were many foc public onsens as part of the visit, I still like the quiteness and privacy of the hotel's pool. We had it all to ourselves. Of course most Onsen has a 3pm to 10am regime which we have no option. It was very kind of the elderly lady owner to bid us farewell in the front of the hotel as the bus ride us to the train terminal.
Stayed 1 night in Jan 2019

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and relaxed stay in Kinosakionsen
Amazing stay at this hotel! The staff from the doorman who helps with the luggages, to the check-in reception and the staff who serve our elaborate kaiseki dinner and breakfast (though all with very little spoken English), are polite and all out to help. The hotel is just a 5 minute walk to the street with the various onsen baths. It also has a free shuttle to the train station. We enjoyed our stay very much and would return to stay in the same hotel if we visit Kinosakionsen town again.
Stayed 3 nights in Nov 2018

8/10 Good

Travel-lover, HK

Liked: Cleanliness, staff & service, room comfort
Nice staff but old hotel
Staff are friendly and location is good. It is just next to main st. They provides free shuttle services to two famous hot spring spots. However, it is quite old and needs renovation.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reasonable value for money, not great though. Breakfast was too simple
Stayed 2 nights in Jan 2018

10/10 Excellent

g, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay in the hotel. Also made use of the karaoke room upstairs and it was great too!! The tatami was comfortable and onsen pass was provided. All guests also get yukata and geta to wear to the onsen.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in hot spring town of Kinosaki
The hotel is a convenient 20 minutes walk from the train station. It has both Western and Japanese rooms and we opted for the latter. The room is large and is equipped with toilet and bath. You can also choose to use the hot spring bath on the first floor. Check in was speedy and friendly and the front desk took us to our room and explained on how to use the hot spring baths in Kinosaki and how to wear the yutaka correctly when going out. Staying in the hotel gives you free access to the various baths in Kinosaki and we only tried two of the bigger ones. There are limited dining options in the area as most places close early. However, the hotel provided us with the information on the dining outlets which were open. About 10 mins away is a 24 hours Family Mart which you can use to stock up on drinks and snacks. Walking to the baths in Kinosaki is easy as the town is quite small. Breakfast in the morning is a simple Western one with toast and coffee.They do have a free shuttle in the day that takes you to the train station. This hotel is a good base to experience the hot spring culture in Japan.
Response from General Manager on 2017/3/3
Dear Guests, thank you for taking the time to share your feedback ! We are very glad to hear that you have had a pleasant and comfortable stay at the hotel. We look forward to your soon next visit. We wish you and your family all the best. Thank you again. Best regards, Kawaguchiya Kinosaki River Side Hotel.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Hatsumi

Traveled with family
Liked: Cleanliness, staff & service, amenities
静かで落ち着く
Stayed 2 nights in Apr 2024

8/10 Good

???

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
城崎温泉が近い 料理が凄く美味しかった。 従業員の方が皆丁寧で、親切でした。
Stayed 1 night in Apr 2024

10/10 Excellent

Mitsuru, Osaka nishi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雨にも関わらず送迎の対応がとても親切で嬉しかったです。ありがとうございました。
Stayed 1 night in Feb 2024

10/10 Excellent

Francesca

Stayed 1 night in Oct 2023

10/10 Excellent

KEISUKE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Maria Sole

Liked: Cleanliness, staff & service
Nice experiemce
Stayed 1 night in Aug 2023

8/10 Good

mototani

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
貸切風呂で家族で団欒できました
Stayed 1 night in Aug 2023

8/10 Good

Pui Ying Rosalia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit out-dated. The public bath is small and the private in-room outdoor bath is more spacious. However, the shower in the bathroom is very inconvenient, we have to press the button before water comes out, so it’s a manual facility. The water is also quite weak so it’s not comfortable at all. People are in general nice and polite though they cannot communicate well in English, it gives a good impression of the hotel. All-in-all, it’s not worth for the level of price that was charged.
Stayed 1 night in May 2023

10/10 Excellent

Ken

Stayed 2 nights in Apr 2023

10/10 Excellent

Hei Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service and comfortable room
Stayed 1 night in Feb 2023

10/10 Excellent

Xiangyu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すごくいい旅でした！
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
次回も泊まりたいです！
温泉街まで定期便の送迎がありとても助かりました。食事所は個室になってて、他の客と接しないで安心して食事ができます。駐車場が無料で止められて探す手間がはぶけて楽でした。館内の♨️温泉は広くないけど、ちゃんと露天風呂、サウナが付いていてとても良かったです。スタッフ全員がとても親切で気持ちよく滞在できました！
Stayed 1 night in Nov 2021

8/10 Good

shigehiko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事付きが出来なかったのが残念、その他は満足です
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
駐車場に車を置いたまま、観光が出来たので良かったです。お風呂も女性は良かったです。従業員も愛想が良かったです
Stayed 1 night in Mar 2020

6/10 Okay

syuhei

Traveled with family
Disliked: Cleanliness
Stayed 1 night in Feb 2020

8/10 Good

Wai Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務員有禮親切，態度和藹！
服務態度非常體貼！ 早餐及晚餐的食物滿意。
房間寬躺
房間向河景
飯後甜品
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
餐點不錯，大眾浴場在一樓沒有景觀
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
良かったです
全体的に良かったです。刺身で頂いたカニの鮮度が少し気になりました。家族で楽しく過ごせました。内湯は片方は最高！もう片方は普通でした。
Stayed 1 night in Jan 2020

10/10 Excellent

MEI LING

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好有驚喜、親切、饍食超值温泉旅館
今次是第一次入住川口屋、俾我預期更好、本人是住兩晚、兩日早餐和晚餐都是不同、好有驚喜、不會兩日饍食同一款和好有心思哋制作來給我們享用、而且都好好味和超飽、加上服務員好專業、好親切。雖然距離城崎温泉有一段路、但由温泉街步行至旅館都只用7至8分鐘、好方便。如不方便步行的話、可以至電旅館安排專車接送往返旅館和城崎温泉站。下次有機會再往城崎温泉、一定會再次入住。
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
房間有點陳舊，晚餐蟹宴豐富，員工服務周到，有專車接送到七個溫泉及JR車站，崎城很漂亮、有趣，值得遊覽。
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

AKEMI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Sammy Jo Yan

Hotel staff are nice and helpful. Dinner and breakfast is normal only. Room is small. Price is a bit compare to the food and room size
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little bit of dirt abd broken on the surface of curtain, but not impact the reeling of stay
Stayed 1 night in Apr 2019