First night there was a little loud from guests upstairs but other than that our stay wad great. Got to see the unexpected bear in the dumpster. Hopefully next time we can stay longer than 2 days
david
於 2025 年 8 月住了 2 晚
8/10 不錯哦
Diana
家庭旅遊
2025 年 8 月 1 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location just outside the Smoky Mountains, with a beautiful drive along the river in morning on the way to Clingmans Dome. We loved the comfortable queen beds, nicely decorated room, and hot shower. It was clean overall, though the bathroom could’ve been a bit cleaner. The pool area looked nice, and the breakfast area was simple but pleasant. Staff were very friendly and polite. We’d definitely stay here again!
Diana
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Louis
情侶出遊
2025 年 7 月 31 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Hot tub in the indoor pool wasn't working and water in indoor pool was cold. Everything else was fine.
Louis
於 2025 年 7 月住了 2 晚
4/10 不太好
Kole
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
Room key wouldn't open door. Had to spend 2 of the 3 days we were there waiting for maintenence to be able to get back in after exploring the area. Front desk was very little help, and didn't offer any type of discount for the extreme inconvenience. Hotel had great potential too. Wish there was more to do outside of swimming
Kole
於 2025 年 7 月住了 3 晚
8/10 不錯哦
Joshua
親子旅遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very clean, very polite workers, very child friendly, and very easy to access.
Joshua
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Teresa
情侶出遊
2025 年 7 月 27 日
喜歡:整潔度、員工素質和設施服務
We had a problem the second day where the door wouldn’t open went to the office for new key back to the room didn’t work again went back to office she got man’s man finally came and fixed the lock my husband had to go to the bathroom he had to go in the woods due to long wait to fix door also main door needs fixed as it sticks
Teresa
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Scott
2025 年 7 月 25 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very good hotel. Indoor/ indoor pools. Pickelball court. Only complaint was our neighbors had dogs that barked every time we moved in our room.
Scott
於 2025 年 7 月住了 4 晚
10/10 有夠讚
shannon
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location for sightseeing- convenient and quiet. The staff was super friendly, parking was great and the upgraded rooms were nice..we’ll definitely be back!
shannon
於 2025 年 7 月住了 2 晚
2/10 很糟糕
George
家庭旅遊
2025 年 7 月 22 日
喜歡:整潔度、設施服務和住宿環境和硬體
The check in was terrible! Check in time was 4:00 but we could not check in until 9:45 pm and one of our 3 rooms air conditioning didn’t work. I feel that we should be refunded a substantial part of one day’s room cost for each of the three rooms and the full refund for the night the air conditioner did not work!
George
於 2025 年 7 月住了 3 晚
10/10 有夠讚
david
寵物同遊, 家庭旅遊
2025 年 7 月 20 日
喜歡:設施服務
It was a very clean room and was very peaceful
david
於 2025 年 7 月住了 2 晚
8/10 不錯哦
Ashley
情侶出遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good
Ashley
於 2025 年 7 月住了 1 晚
8/10 不錯哦
Erin
情侶出遊
2025 年 7 月 19 日
喜歡:整潔度和員工素質
Overall a nice stay and Townsend has some great places to eat. Lovely property and a recently refurbished sleeping area. That being said, the a/c did not work properly, so our room was cool, but very humid, making it clammy and a little unpleasant at night in our room. Location was great. We really wanted to avoid Gatlinburg and Pigeon Forge and this was perfect for us and to still see a lot of the park.
Erin
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Mark
2025 年 7 月 17 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great property. Great value.
Mark
於 2025 年 7 月住了 1 晚
6/10 一般般
Teri
家庭旅遊
2025 年 7 月 16 日
喜歡:整潔度和設施服務
Decent place for a family. The pools were fun. Location good. Need better lighting in bedrooms and shower curtains washed or replaced. Didn’t have bathroom fan. The beds were comfortable and workers friendly. Breakfast was not bad. Waffles and yogurt. Boiled eggs. The African American man who stocked the breakfast room did phenomenal. The other people the previous day didn’t do well. I don’t love the choice of bed frames. My ankles didn’t appreciate lol. The big pool was getting worked on. The water wasn’t clear so I assume that’s why. The room was clean! The beds were fresh and pretty. Need softer toilet paper
Teri
於 2025 年 7 月住了 2 晚
6/10 一般般
Hannah
2025 年 7 月 16 日
喜歡:整潔度和員工素質
I checked in and went to my first room. The door was automatically unlocked and had a strong cigarette smoke odor. The lights did not work either. It was a very old room. This was in one of the older buildings so I’m guessing it depends on which one you book but that’s still unacceptable. They did give me a new room that did lock and have lights and it smelled okay the bed and shower were clean. You can tell they are trying to fix it up but maybe go ahead and close the older rooms down to guests until those are also renovated. If you do book here make you sure ask to be put in a “new room, and building.”
Hannah
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Amy
家庭旅遊
2025 年 7 月 15 日
喜歡:整潔度、設施服務和住宿環境和硬體
Wonderful time! Loved that the pools & work out room were just steps away! Very clean
Amy
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Pamela
家庭旅遊
2025 年 7 月 15 日
喜歡:設施服務
Very nice property
Pamela
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Mike
情侶出遊
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was nice the indoor pool and clean the breakfast hall was kinda small and hated getting woke up by dogs barking
Mike
於 2025 年 7 月住了 2 晚
4/10 不太好
Philip,Ashland
2025 年 7 月 14 日
Philip
於 2025 年 6 月住了 3 晚
10/10 有夠讚
Joe
2025 年 7 月 11 日
喜歡:整潔度、員工素質和住宿環境和硬體
clean, comfortable with a lot of things to do around the hotel and area
Joe
於 2025 年 7 月住了 3 晚
10/10 有夠讚
David
情侶出遊
2025 年 7 月 8 日
喜歡:設施服務和住宿環境和硬體
Great place to spend the 4th. Nice and relaxing.
David
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Darryl
2025 年 7 月 7 日
喜歡:整潔度、設施服務和住宿環境和硬體
It was an excellent stay! Super friendly staff and beautiful hotel in an amazing location, would highly recommend!
Darryl
於 2025 年 6 月住了 2 晚
10/10 有夠讚
Vickie
2025 年 7 月 5 日
喜歡:整潔度、員工素質和住宿環境和硬體
Vickie
於 2025 年 7 月住了 3 晚
4/10 不太好
Vickie
寵物同遊, 家庭旅遊
2025 年 7 月 4 日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I booked a pet friendly room and payed 675 for 4 days when I checked they charged me another 175 and said they had no pet friendly room left took another room it was super small ceiling falling and had to carry my dog to grass every time he went out . I will never stay here again we checked out a day early also and they never offered me any money back !
Vickie
於 2025 年 6 月住了 4 晚
10/10 有夠讚
David
家庭旅遊
2025 年 7 月 3 日
喜歡:設施服務
We really enjoyed our stay. We will definitely be back.