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湯森風河旅館的評分

2 out of 5
湯森風河旅館
8242 State Highway 73, Townsend, TN

評論

8.8

有夠讚

10 分，有夠讚；598 則評論中有 336 則" "
8 分，不錯哦；598 則評論中有 175 則" "
6 分，一般般；598 則評論中有 50 則" "
4 分，不太好；598 則評論中有 22 則" "
2 分，很糟糕；598 則評論中有 15 則" "

9.0/10

整潔度

9.2/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.8/10

環保程度

評論

6/10 一般般

Brandi

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Michelle

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent property the pool was not clean
於 2024 年 4 月住了 3 晚
Alex 於 2024年4月22日回覆
Hi Michelle, thanks for staying with us! Our apologies that the pool was unsightly, our pools are closed seasonally between late November and early May and can sometimes accumulate some extra leaves during that time. Thank you for the feedback and we hope you think of us next time you're in Townsend!

8/10 不錯哦

Mitchell

家庭旅遊
Very Nice
於 2024 年 4 月住了 1 晚
Alex 於 2024年4月22日回覆
Thanks Mitchell!

8/10 不錯哦

CHARLES

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚

10/10 有夠讚

Stephanie

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚

6/10 一般般

Maggie

喜歡：設施服務
Property great. Nicely redone. We had a room with a locked connecting room and could hear every word in normal conversation from the room next door.
於 2024 年 4 月住了 1 晚
Alex 於 2024年4月3日回覆
Hi Maggie, sorry to hear you weren't fully satisfied with your stay. We're in the process of making some major renovations this year and one of the priorities on that list is to eliminate most or all adjoining rooms in the interest of creating more privacy. Thank you for your feedback and we hope you'll stay with us again!

10/10 有夠讚

Pam

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
The quietness and cleanliness. Pleasant workers .
於 2024 年 3 月住了 1 晚
Alex 於 2024年3月27日回覆
Thank you Pam!

10/10 有夠讚

Susan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We stopped at the Smokey Mountains for a day of hiking on our way to a Knoxville music festival. This hotel was a delight, we were placed in a “scenic” room, it was in a separate building, behind the one that faces the highway. We had our private balcony on the upper level of a 2 story building, facing the mountains with a set of rocking chairs. It was quiet and wonderful to keep this door open and let the breeze flow into the room. We highly recommend this motel.
於 2024 年 3 月住了 1 晚
Alex 於 2024年3月27日回覆
Thank you so much for the kind review Susan! We're happy to hear you enjoyed your stay!

10/10 有夠讚

Teressa，Morrow

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
We stayed in a King Suite room with balcony. I would rate this place a 10/10 except for the mattress. The bed was so uncomfortable that we ended up sleeping on the pull out bed. -was clean-staff was friendly-very quite-nice balcony with rocking chairs-easy check in/out. Spoke to the housekeeper and learned they are renovating the lower rooms soon and they have better mattresses, so we will stay here again.
於 2024 年 3 月住了 2 晚
Alex 於 2024年3月19日回覆
Hi Teressa, thank you so much for your kind review! We pride ourselves on having clean comfortable rooms and we're sorry to hear your bed fell short of your expectations! We are performing renovations this spring and we will definitely incorporate your feedback. Thank you for staying with us and we hope to have you again!

10/10 有夠讚

Keith

於 2024 年 2 月住了 1 晚

8/10 不錯哦

David

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean rooms, safe environment, 15 minutes from the entrance to Caves Code. Only improvement I'd suggest would be that they have coffee in the lobby but there's a Shell station/grocery store a mile away that fixed that problem for us.
於 2024 年 2 月住了 1 晚
Alex 於 2024年2月19日回覆
Thanks for the review and the feedback David! We're working on making some improvements to the office and adding a coffee/tea station is definitely on the list. We're happy you enjoyed your stay and hope you'll stay with us next time you're in Townsend!

8/10 不錯哦

Judy

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good location for what we were doing
於 2024 年 2 月住了 2 晚
Alex 於 2024年2月6日回覆
Thanks Judy! We appreciate you staying with us!

10/10 有夠讚

M

喜歡：整潔度、員工素質和住宿環境和硬體
Clean, quiet, reasonably priced.
於 2024 年 1 月住了 2 晚
Alex 於 2024年1月9日回覆
Thank you M!

8/10 不錯哦

ALEX

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 6 晚

8/10 不錯哦

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 有夠讚

James

喜歡：整潔度、住宿環境和硬體和客房舒適度
Townsend
Very cute hotel. Very quiet. The bed to me wasnt very comfortably, my husdand thougt it was. Very spacious room with balcony. Will go back there!
於 2023 年 12 月住了 2 晚
Alex 於 2024年1月9日回覆
Thanks James! We look forward to seeing you again!

10/10 有夠讚

Robert

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 5 晚

10/10 有夠讚

Carol

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Staff was very pleasant! Great place to stay.
於 2023 年 12 月住了 3 晚
Alex 於 2024年1月1日回覆
Thank you Carol! We're happy you enjoyed your stay!

10/10 有夠讚

Jeff

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
It was nice and in a safe area.
於 2023 年 12 月住了 3 晚
Alex 於 2024年1月1日回覆
Thanks for staying with us Jeff!

10/10 有夠讚

Pamela

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 3 晚

10/10 有夠讚

Jodie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚

10/10 有夠讚

Kip

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Very friendly and clean and nice room all around no surprises I was very comfortable and I will go back!
於 2023 年 12 月住了 2 晚
Alex 於 2023年12月12日回覆
Thank you Kip! Glad you you enjoyed your stay!

10/10 有夠讚

Monaliza

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff is really friendly..The building looks not attractive but when we open the door the room is very clean neat and attractive..I said WOW! Very quiet place and affordable to stay..
於 2023 年 11 月住了 2 晚
Alex 於 2024年1月1日回覆
Thank you so much Monaliza. We're happy you enjoyed your stay with us!

10/10 有夠讚

Melissa

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Bill

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
Location was awesome!!
於 2023 年 11 月住了 2 晚
Alex 於 2023年12月12日回覆
Thank you Bill!

8/10 不錯哦

paul

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Tina

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 3 晚

10/10 有夠讚

Tina

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We loved our room! It was very clean and very quiet. We stayed 3 nights and slept well each night. The beds and pillows were comfortable; we had plenty of towels and washcloths every day; plenty of hot water for our showers; the room looked just like it did on the website, and yes, we stayed in the "older" part across from the pool area. This is a really neat place to stay. There are rocking chairs outside each unit and large porch style swings on the lawn that you can sit in and relax. Our only regret is that we didn't know about this place sooner. We met our housekeeper, Missy, and she was very sweet. We will definitely stay here again. We would rate it a 10/10.
Alex 於 2023年11月28日回覆
Thank you so much for the kind words Tina. We're so happy you enjoyed your stay and we look forward to having you next time you're in Townsend!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 7 晚

10/10 有夠讚

Jennifer

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Zachary

喜歡：整潔度、員工素質和住宿環境和硬體
Perfect place to stay on the quiet side of the Smokey Mountain NP.
於 2023 年 11 月住了 2 晚
Alex 於 2023年11月20日回覆
Thanks for the kind words Zachary!

8/10 不錯哦

Hendrik

喜歡：整潔度、員工素質和住宿環境和硬體
The property is an older Motel facility, rooms were a little smaller but everything was very clean, they made the beds each day and made sure I had fresh towels.
於 2023 年 11 月住了 3 晚
Alex 於 2023年11月20日回覆
Thank you for staying with us Hendrick, we appreciate your feedback!

10/10 有夠讚

Thomas

於 2023 年 11 月住了 1 晚

10/10 有夠讚

guy

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Great for older motel
於 2023 年 11 月住了 1 晚
Alex 於 2023年11月20日回覆
Thank you guy!

10/10 有夠讚

Nancy

情侶出遊
喜歡：整潔度、員工素質和住宿環境和硬體
I liked the view from the hill and the chairs for sitting outside.
於 2023 年 10 月住了 3 晚
Alex 於 2023年11月6日回覆
Thank you Nancy, we're happy you had a peaceful stay.

8/10 不錯哦

David

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A nice place. The room was quite large, the bathroom not so much. But all in all a nice place, if a bit pricey.
於 2023 年 10 月住了 1 晚
Alex 於 2023年10月30日回覆
Thank you for the review and the feedback David!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 10 月住了 3 晚

10/10 有夠讚

Sheila

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 10 月住了 1 晚

4/10 不太好

Donna

情侶出遊
喜歡：員工素質
不喜歡：設施服務和住宿環境和硬體
We were not placed in the unit shown on the internet. There is an old unit down the hill that they placed us in. The reason was the newer unit was filled up. I would not have made reservations in this older unit if I had known about it. Very misleading!
於 2023 年 10 月住了 2 晚
Alex 於 2023年10月23日回覆
Hi Donna,Thank you for your feedback. We strive to have accurate descriptions and photos for all parts of the property shown at time of booking. We're sorry that you didn't fully enjoy your stay and hope you'll give us another opportunity in the future.

8/10 不錯哦

Virendra

於 2023 年 10 月住了 2 晚

8/10 不錯哦

JANICE

團體旅遊
喜歡：整潔度、員工素質和客房舒適度
於 2023 年 10 月住了 1 晚

2/10 很糟糕

Sherry

There was a handheld shower head hanging in tub which did not work. The tub was black on bottom. The toilet barely flushed, i was always worried that it would back up. There were ants. The bathroom and front doors and knobs were filthy. I don’t think they have ever been cleaned.
於 2023 年 10 月住了 2 晚
Alex 於 2023年10月18日回覆
Hi Sherry,We apologize for how you fond your room. We appreciate your feedback and are looking into the matter with our housekeeping staff. Thank you for staying with us.

10/10 有夠讚

Alisha

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
We loved our time here!
My mom & I traveled to Townsend for a wedding and stayed here for 2 nights. We absolutely loved our stay, the beds were comfortable, everyone was pleasant, and most importantly - the rooms were SO CLEAN!
於 2023 年 10 月住了 2 晚
Alex 於 2023年10月18日回覆
Thank you Alisha! Happy to hear you enjoyed your stay for the wedding!

10/10 有夠讚

Carla

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Our stay was wonderful! The room was very clean, the mattresses were very comfortable. Check in and out was easy. Very friendly staff!! Will definitely stay there again!!
於 2023 年 10 月住了 1 晚
Alex 於 2023年10月16日回覆
Thank you Carla! We look forward to seeing you next time!

10/10 有夠讚

Sara

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This place is an older motel but, don't be fooled it is very nice on the inside. The staff is friendly and very helpful. It is quiet and there are dining options, grocery store and of course a Dollar General. We really like this place.
於 2023 年 10 月住了 2 晚
Alex 於 2023年10月16日回覆
Thanks for the kind words Sara! We're happy you enjoyed your stay!

10/10 有夠讚

Janet

喜歡：整潔度、員工素質和住宿環境和硬體
We liked the updated good condition of this retro motel. Relaxed atmosphere. We chose the kitchenette room and ate on the patio. Fun. Very convenient to Smokies entrance.
於 2023 年 9 月住了 3 晚
Alex 於 2023年10月16日回覆
Thank you Janet! We're happy you had a relaxing stay.

8/10 不錯哦

真實旅客

喜歡：整潔度和員工素質
於 2023 年 10 月住了 2 晚

8/10 不錯哦

William Roger

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, Nice, Friendly, A Acommadating, Would Stay There Again.
於 2023 年 9 月住了 1 晚
Alex 於 2023年10月9日回覆
Thanks William!

8/10 不錯哦

Tim

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice facilities I was led to believe a view from our room.Well that didn't happen we were on the highway with all the motorcycles you wanted to hear.Other than that it was clean easy to get to.
於 2023 年 10 月住了 3 晚
Alex 於 2023年10月10日回覆
Hi Tim,Thanks for the review! Sorry to hear you weren't fully satisfied with your stay, we strive to be as transparent as possible with our room pictures and descriptions. We've taken your feedback into account and we hope you'll stay with us again in the future!

2/10 很糟糕

Dennis

家庭旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
We like the rocking chairs
於 2023 年 10 月住了 3 晚
Alex 於 2023年10月9日回覆
Hi Dennis,Sorry you didn't enjoy your stay. We are always available to resolve issues if you're not completely satisfied with your room.