Absolutely appalling experience from start to finish.
We booked—and paid for—a king-size, non-smoking room, yet walked into what can only be described as a nicotine chamber. The stench of cigarettes was so thick it could’ve peeled the paint off the walls.
When we complained, their idea of a solution? Downgrade us to a smaller room—because apparently, paying for an upgrade gets you less here. The new room? Broken AC in the middle of summer. Hoping it would magically start working, we went to dinner to cool off (literally and figuratively). Spoiler alert: came back, still no air.
When I called the front desk, I was met with attitude and sarcasm, as if it was our fault their room was busted. Eventually, someone came to confirm—yes, the AC was actually broken. Thanks for the revelation.
Their idea of an apology? A sad little fruit tray. As if a handful of bruised grapes and stale melon slices are going to erase the chain of incompetence we experienced.
Bottom line: Don’t waste your money here. Don’t waste your time. There are plenty of places that won’t treat paying customers like this. Avoid at all costs.