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Reviews of Staybridge Suites Oakville, an IHG Hotel

3 out of 5
Staybridge Suites Oakville, an IHG Hotel
2511 Wyecroft Rd, Oakville, ON

Reviews

8.2

Very Good

Rating 10 - Excellent. 357 out of 794 reviews" "
Rating 8 - Good. 241 out of 794 reviews" "
Rating 6 - Okay. 97 out of 794 reviews" "
Rating 4 - Poor. 53 out of 794 reviews" "
Rating 2 - Terrible. 46 out of 794 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Tara

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We needed a roll away bed for our 5th person .. although the room was booked for 5 people the hotel did not have enough roll away beds for us . We had to buy an air mattress at the Walmart to sleep on .. and , worse yet , the hotel was out of blankets so we did not even have any extra bedding for our air mattress . I’m not impressed .
Stayed 1 night in May 2024

10/10 Excellent

Chani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! Breakfast was great and their breakfast staff is wonderful. They are very attentive and warm. Rooms are very comfortable especially if you need a kitchen and a little more room. Will stay again
Stayed 4 nights in May 2024

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service
Big rooms, maybe a bit dated - mine had a bit of a smell when I first got there; but after airing it out for a day it was fine. Breakfast is ok, not the biggest selection but sufficient.
Stayed 4 nights in May 2024

8/10 Good

Karen

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very friendly and responsive staff.
Stayed 1 night in May 2024

8/10 Good

Gavin

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and service were excellent. Very close to the highway however located in an industrial area. Not much to see and do within a walking distance.
Stayed 1 night in May 2024

10/10 Excellent

Albert

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 14 nights in Apr 2024

6/10 Okay

Hisham

Traveled with family
Liked: Cleanliness, staff & service, amenities
Black leather Old couch needs to be replaced.
Stayed 2 nights in May 2024

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. The breakfast was amazing and the beds were comfy. The water took a really long time to get hot. There were no dishes provided in our room and the lighting was poor. But overall it was a good stay
Stayed 3 nights in May 2024

8/10 Good

Gyanendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in May 2024

10/10 Excellent

Raekwon

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in May 2024

8/10 Good

Haytham

Liked: Cleanliness, staff & service
Friendly staff
Stayed 8 nights in Apr 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff. Especially for longer stays
Stayed 6 nights in Apr 2024

10/10 Excellent

olivier

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in May 2024

8/10 Good

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities
Over our property and the stop was really good no issues
Stayed 3 nights in Apr 2024

10/10 Excellent

Regan

Liked: Property conditions & facilities
Everyone was super here
Stayed 1 night in Apr 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were friendly and helpful. Breakfast buffet was very good. Room showing a little wear but overall a pleasant stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Irene

Stayed 1 night in Apr 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely, friendly staff, other than overnight guy who was pretty grumpy. Luckily didn’t have to interact with him much other for him to let me out the front door (this really seemed to annoy him). Lots of dog poop on grass, which really is mostly the fault of dog owners, but could be maintained by hotel staff. Yummy, fresh breakfast with a lot of options. Nice little social hour with snacks, beer and wine, which is a great treat for guests during the week. Had an incident with a mirror breaking by accident, when I tripped due to low blood sugar. Told front desk and was charged $65.00 for it. Maybe worth $20.00. I don’t like confrontation so I didn’t argue about it. Honestly think that hotels should view these things as “wear and tear” and waive the charge. Especially when I brought it to their attention. It’s just how I do business. Would still definitely stay again though. Overall good experience. Spacious , clean and comfortable. Hopefully when they renovate, Smart TVs replace outdated cable channels. Stayed a total of four nights.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kashef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Natan

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Kenzie

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude, unprofessional and confrontational. The front desk male who is bald and middle eastern is rude, he talks bad about other hotels to “brag or hype up stay ridge” which should be able to have a reputation and experiences that “speak for themselves” vs this employee... He tries to scam; talk bad and do as little as possible. He tried to charge me for a pet I didn’t have and then tried to trick my boyfriend into paying for a pet fee “not disclosed as a pet fee” AGAIN when I was unloading the car. I have Never had such horrible experiences. Expedia screwed up the hotels and information and he was less than pleasant and accommodating.
Stayed 1 night in Apr 2024

10/10 Excellent

Helgi, Kincardine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Suites
Stayed 1 night in Apr 2024

10/10 Excellent

Helgi, Kincardine

Stayed 1 night in Apr 2024

4/10 Poor

Amanda

Business traveler
Liked: Cleanliness
Disliked: Staff & service
It was very noisy with loud music. I checked in at 10pm and was just looking to sleep. The music continued until the early hours of the morning and seemed to be coming from the hotel lobby. I went down to complain twice. I had previously stayed at this hotel and it was a good experience. This experience has made me never want to go back. The show head was also very unsteady and almost broken in room 220. Just a really subpar experience for a Staybridge property.
Stayed 1 night in Apr 2024

10/10 Excellent

alina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right off the highway so very convenient. The breakfast was included and it had a good selection. The room was very clean. My husband and I stayed there but it is very family and dog friendly. During the weekend it was very busy with families but during the week it was much quieter. Good value. I would stay there again.
Stayed 6 nights in Apr 2024

10/10 Excellent

Marie Anthonette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

10/10 Excellent

Marie Anthonette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024

8/10 Good

Ahmed

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Tamara

Traveled with partner, Traveled with pets
Liked: Staff & service, amenities
Not quiet...was very loud and way too many kids Also had a bad expierence with another guest kept up at night and woken in morning by cursing and screaming....they did however re emburse me for the trouble whi h was ni e...
Stayed 6 nights in Apr 2024

10/10 Excellent

Nader

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and smells great every where, stuff are very kind and always smiling and making our stay pleasant, I mentioned the Front Disk manager Mrs.Engy Kamel and all reception stuff snd dinning area , will recommend for every one , thanks .
Stayed 2 nights in Apr 2024

10/10 Excellent

Riya, London

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I book suits for 5 people and they have everything setup for only 2 . We were so tired and I went downstair to ask comforter as there were only two. In morning I noticed that they put only 2 towel. Again in morning I went 3 times to ask towels and we have to check out as well on same day. We were getting delayed.
Stayed 1 night in Mar 2024

10/10 Excellent

Michele

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thermostats
Stayed 1 night in Apr 2024

6/10 Okay

Lauren

Stayed 3 nights in Mar 2024

8/10 Good

Joselin

Liked: Cleanliness, staff & service, property conditions & facilities
All amenities included make the stay convenient! Big fridge, stove, and microwaves!
Stayed 1 night in Mar 2024

10/10 Excellent

Mike

Stayed 2 nights in Mar 2024

4/10 Poor

Alfonso

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs an urgent renovation of the rooms. It feels un-healthy! The rug has stains an feels like walking without shoes is not appropriate. The bathtub is peeling and is completely un-safe… my daughter slips inside while taking a shower. The windows shades are so old, that have holes in it, and even we found a couple of holes/damage in the walls… for the price, not recommended at all!
Stayed 1 night in Mar 2024

8/10 Good

Norb

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs here are awesome!
Stayed 2 nights in Mar 2024

8/10 Good

Barb

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location for our needs. Staff very friendly. I booked a 2 bedroom suite. Couch and chair were VERY old. Bedspreads and curtains could def use an update. Room was well equipped. Kids enjoyed indoor pool. Breakfast was great. I would definitely stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

vogeljen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love the hotel stay
Stayed 1 night in Mar 2024

10/10 Excellent

JianLing

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Marina

Stayed 1 night in Mar 2024

6/10 Okay

Dillon James

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was absolutely disgustingly dirty and we checked out early because of this reason.

10/10 Excellent

Snehal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

LeeandAnna

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jason

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and breakfast
Stayed 4 nights in Mar 2024