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Reviews of Sonesta ES Suites Toronto Markham

3 out of 5
Sonesta ES Suites Toronto Markham
355 South Park Rd, Markham, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 543 out of 1006 reviews" "
Rating 8 - Good. 310 out of 1006 reviews" "
Rating 6 - Okay. 84 out of 1006 reviews" "
Rating 4 - Poor. 44 out of 1006 reviews" "
Rating 2 - Terrible. 25 out of 1006 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing simply amazing
Stayed 1 night in May 2024

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kathryn

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and felt very welcome.
Stayed 3 nights in Apr 2024

10/10 Excellent

Krystal, Kitchener

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were beyond amazing. So sweet and accommodating. The room I had was great, got the 2 bedroom suite and it was an amazing amount of space. The courtyard was super cute. Only complaint is that on Expedia it says room has DVD player but this is not the case and is also not on the actual hotel website. Other than that the actual hotel and staff were fantastic. Would stay again.
Stayed 1 night in May 2024
Response from Sonesta ES Suites Markham on 2024/5/8
Thank you for your glowing review! We're delighted to hear that our front desk staff exceeded your expectations and that you enjoyed your spacious 2-bedroom suite and our charming courtyard. We appreciate your feedback regarding the discrepancy with the DVD player information on Expedia, and we'll make sure to address this to ensure accuracy for future guests. We look forward to welcoming you back for another fantastic stay!

8/10 Good

Antonia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed Rooms were clean spacious and beds were comfortable. 2 bathrooms were a big plus with 4 adults. The only reason I gave it 4 stars was that the living room furniture was quite worn out, sharp corners on the chair where the fabric was worn through. The couch cushions were also very worn. Breakfast was included which was ok. We would stay there again.
Stayed 2 nights in May 2024
Response from Sonesta ES Suites Markham on 2024/5/8
Thank you for sharing your experience with us! We're pleased to hear that you found the bedrooms clean, spacious, and the beds comfortable. It's great that the two bathrooms were a convenient feature for your group. We apologize for any discomfort caused by the worn-out living room furniture; your feedback will be passed along to our maintenance team for immediate attention. We're glad you enjoyed the included breakfast and would be honored to welcome you back for another stay in the future!

10/10 Excellent

Yvonne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Clean, quiet and nice room
Stayed 1 night in May 2024
Response from Sonesta ES Suites Markham on 2024/5/8
We're thrilled to hear that you had an excellent stay with us! Providing a clean, quiet, and comfortable room is always our top priority, and we're delighted that we met your expectations. If your travels bring you back our way, we'd love to welcome you again for another wonderful experience.

8/10 Good

Selina

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Comfortable. Can better in cleanliness
Stayed 3 nights in Apr 2024
Response from Sonesta ES Suites Markham on 2024/5/8
Thank you for your feedback. While we're glad to hear that you found your stay comfortable, we apologize if the cleanliness didn't meet your expectations. Your comments are valuable to us, and we'll make sure to address this with our housekeeping team to ensure a higher standard of cleanliness for future guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience.

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the two room suite ! The pillows and bed were so comfortable!! Loved having a separate bathroom for each bedroom! Can’t wait to stay again!
Response from Sonesta ES Suites Markham on 2024/5/8
We're thrilled to hear that you loved our two-room suite and found the pillows and beds comfortable! It's fantastic that you appreciated having a separate bathroom for each bedroom, providing added convenience and privacy. We can't wait to welcome you back for another enjoyable stay. Thank you for sharing your positive experience!

8/10 Good

Margaret, Brossard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was fast and the staff were friendly. We were upgraded to a one bedroom suite which was very comfortable. We started our day with a hot breakfast and coffee which was very convenient. We really enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Alison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never stayed at a Sonesta hotel, and was hesitant because the photos online of the rooms looked dated. However - I had a fantastic stay. Room was clean and very spacious, breakfast was great and staff were very friendly. Would stay here again.
Stayed 1 night in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for taking time to review our property. We are glad to hear that we will be your top choice next time you are in the area. We look forward to welcoming you back soon!

6/10 Okay

Katerina

Liked: Property conditions & facilities
The breakfeast was great !
Stayed 2 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for staying with us.

8/10 Good

Saori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the spacious room and free breakfast traveling as a family of 4.
Stayed 2 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again!

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service
Nice hotel for a short stay in town. Close to what we needed. N
Stayed 3 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

4/10 Poor

WEN CHIN

Disliked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 Excellent

Reva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
VERY FRIENDLY Reception
Stayed 1 night in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Excellent

Amanda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Clean , nice staff. Breakfast included. Room is spacious
Stayed 3 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay with the kids. Kitchen had everything we needed. Would definitely come back again
Stayed 2 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit dated but it's clean.
Stayed 3 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for the review. We look forward to seeing you again soon!

8/10 Good

Kishore, Fort Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Diana Rojas on 2024/4/30
Thank you for staying with us.

8/10 Good

Fred

Stayed 4 nights in Apr 2024

8/10 Good

Kristia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay here! The front desk agent that checked us in (didn’t get her name) was so welcoming, helpful and sweet! Due to it being our first time visiting, she upgraded us to a King Suite! How wonderful of her. We loved the surrounding area which was safe, quiet and clean! Lastly, they also provided coupons to receive discounts to restaurants and attractions- this was outstanding! In all of my years of traveling, I’ve never seen this. Looking forward to staying in another location.
Stayed 4 nights in Apr 2024
Response from Katherine Bernard on 2024/4/18
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!

10/10 Excellent

Mandie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Katherine Bernard on 2024/4/16
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

8/10 Good

Raymond, Sarnia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location just off highway, quiet neighborhood, good breakfast buffet included
Stayed 1 night in Apr 2024
Response from Katherine Bernard on 2024/4/16
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 4 nights in Apr 2024
Response from Katherine Bernard on 2024/4/8
Thank you so much for staying with us

6/10 Okay

Shannon

Traveled with partner
Liked: Cleanliness
The property was clean. The employee who checked us in was nice We were unable to leave the hotel the entire night due to not being able to get a parking space when we came back. The lot was completely full. The staff did not try to control all the obnoxiously loud people staying at the hotel. There were kids running down the halls screaming and pounding on walls and throwing balls in the hallways. The parents were extremely loud as well. Breakfast was chaos with unruly kids everywhere. I do wish the hotel staff would have tried to at least quiet the residents down and enforce the no running in the hallways. The hotel itself was decent. The fitness center was rather dirty and unkept looking. The room was clean and nice. There was no ice machine in the building and the ice maker in the freezer didn’t work.
Stayed 1 night in Apr 2024
Response from Katherine on 2024/4/7
Thank you for staying with us.

2/10 Terrible

Panjarat

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Katherine on 2024/4/7
Thank you for your review and for staying at Sonesta. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all of our guests. I hope that you will consider giving us another opportunity.

10/10 Excellent

LE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a safe and clean property. The 2 bedroom suite is spacious and good enough for 5 people. The location of hotel is very convenient for the shopping and eating. I will book this hotel again for my next Toronto trip.
Stayed 3 nights in Mar 2024
Response from Katherine Bernard on 2024/4/2
Thank you so much for the 5 star review.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hotel and room. Only reason i cant give a 5 star is because there were kids running the halls and knocking on doors, yelling and carrying on. I believe there was a sports tournament.
Stayed 2 nights in Mar 2024
Response from Diana Rojas on 2024/3/28
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet! Friendly and helpful staff. Excellent breakfast included. Pool was clean and warm. We intend to return, thanks for everything! God bless you!
Stayed 2 nights in Mar 2024
Response from Katherine Bernard on 2024/3/25
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

8/10 Good

WENMAO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to stay and the service is excellent too.
Stayed 2 nights in Mar 2024
Response from Katherine Bernard on 2024/3/25
Thank you so much for staying with us.

8/10 Good

Youssef, Ottawa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice suites for the family, plenty of parking.
Stayed 2 nights in Mar 2024
Response from Katherine Bernard on 2024/3/25
Thank you so much for staying with us.

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service
The hotel itself was fine. I would not recommend as I left a pair of pants in the room, and realized a few hours after leaving that I had left them on the bed. I called immediately upon noticing and was told when calling that it was not found upon cleaning and I must have left them somewhere else. This is very deceiptful, and the pair of pants I left behind retails for 170$. Don’t forget anything unless you want your things stolen!!
Stayed 2 nights in Mar 2024
Response from Katherine Bernard on 2024/3/19
Thank you for taking the time to express your concerns regarding the recent stay at our location. We are very sorry that you had such a negative experience, your opinion and satisfaction are very important to us.

6/10 Okay

Arsho

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Diana Rojas on 2024/3/18
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Diana Rojas on 2024/3/16
Thank you for your review. We look forward serving you again.

10/10 Excellent

Abdallah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Katherine Bernard on 2024/3/14
Thanks so much for staying with us.

4/10 Poor

Kadian

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities
The property was ok. Rooms were outdated and dirty. Bugs on the bed. Trash from the last guest and hair on the towels. Dirty and foul smell in fridge and micowave. I was given a upgrade to a two bedroom two bathrooms. Both bathrooms water did not go down and were also dirty. Pros Close to restaurants and bed was comfortable. I would never stay again. This was the worst Sonesta I have been to all over the world.
Stayed 3 nights in Mar 2024
Response from Diana Rojas on 2024/3/8
Thank you for your review of your recent stay with us. We understand you were unhappy with your experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. We continually try to do our very best for all of our guests. We hope you will consider staying with us again.

8/10 Good

FREDDY TIN FAI

Liked: Staff & service
Stayed 9 nights in Feb 2024
Response from Diana Rojas on 2024/3/8
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Excellent

Jen

Stayed 2 nights in Feb 2024
Response from Katherine Bernard on 2024/3/26
Thanks so much for staying with us

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in a quiet neighbourhood.
Stayed 1 night in Mar 2024
Response from Diana Rojas on 2024/3/6
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

8/10 Good

Steve

Stayed 1 night in Mar 2024
Response from Katherine Bernard on 2024/3/25
Thank you for staying with us.

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good but the door going back from the swimming pool ..need someone to open.
Stayed 2 nights in Feb 2024
Response from Diana Rojas on 2024/2/26
Dear Andrea,We are so happy to hear you had a great stay with us.Looking forward to seeing you soon!

10/10 Excellent

Reanna

Traveled with group, Traveled with partner
Liked: Staff & service
Very accommodating staff!
Stayed 2 nights in Feb 2024
Response from Katherine on 2024/2/24
Thank you so much for stying with us.

10/10 Excellent

Fardin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean with polite staff.
Stayed 1 night in Feb 2024
Response from Diana Rojas on 2024/2/22
Thank you for the 5 star review! We look forward serving you again.

10/10 Excellent

Rechelle

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Diana Rojas on 2024/2/26
Dear Rechlle,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice. Good breakfast.
Stayed 2 nights in Feb 2024
Response from Diana Rojas on 2024/2/18
Thank you for choosing Sonesta ES Suites. We appreciate your feedback.

8/10 Good

EMDADUL H

Traveled with family
Liked: Staff & service, property conditions & facilities
Great hotel for few days stay
Stayed 1 night in Feb 2024
Response from Diana Rojas on 2024/2/17
We are so happy to hear you had a great stay with us.Looking forward to seeing you soon!

10/10 Excellent

hanh

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 2 nights in Feb 2024
Response from Diana Rojas on 2024/2/18
Thank you for staying with us. We hope to have the opportunity to serve you again.

10/10 Excellent

XIAOSONG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable
Stayed 1 night in Feb 2024
Response from Diana Rojas on 2024/2/17
We are so happy to hear you had a great stay with us.Looking forward to seeing you soon!

10/10 Excellent

Kateryna

Stayed 1 night in Feb 2024
Response from Diana Rojas on 2024/2/7
Dear Kateryna,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 Excellent

Laura

Stayed 2 nights in Feb 2024
Response from Diana Rojas on 2024/3/20
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.