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Reviews of Holiday Inn Toronto Yorkdale

3.5 out of 5
Holiday Inn Toronto Yorkdale
3450 Dufferin St, Toronto, ON

Reviews

8.0

Very Good

Rating 10 - Excellent. 367 out of 999 reviews" "
Rating 8 - Good. 411 out of 999 reviews" "
Rating 6 - Okay. 134 out of 999 reviews" "
Rating 4 - Poor. 59 out of 999 reviews" "
Rating 2 - Terrible. 28 out of 999 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Stayed 3 nights in Nov 2020

10/10 Excellent

Susan

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2020

8/10 Good

Victoria, Windsor, Ontario

Traveled with family
Liked: Cleanliness, property conditions & facilities
The entrance to the hotel is very hard to find. I saw multiple cars turn in and do exactly what I did. I was confused as I turned into a Honda place and the driveway to the Holiday Inn wasn’t clearly marked. I thought that I was in the wrong place.
Stayed 1 night in Oct 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/22
Thank you for your feedback

10/10 Excellent

John or Larisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/22
Thank you for your Feedback

4/10 Poor

Kamaia

Business traveler
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/22
Thank you for your feedback

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/14
Thank you for your feedback.

10/10 Excellent

Alessandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business and Tennis
The only issue I have is that I was traveling with my deaf brother and there were no accommodations made for him.
Stayed 3 nights in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/14
Thank you for your feedback. We strive to accommodate all of our guests. Please do reach out to us regarding your stay on how we can improve.

8/10 Good

Lisa, Windsor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and the building was very clean.
Stayed 1 night in Oct 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/6
Thank you for sharing a review!

8/10 Good

Gfgg

Business traveler
Liked: Property conditions & facilities
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Stayed 6 nights in Sep 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/1
???

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/1
Thank you for your feedback

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/1
Thank you for your feedback

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Propertt is abit worn. Covid was not a help. Staff was very good. Attentive and efficient
Stayed 1 night in Sep 2020
Response from Reservations on 2020/9/26
Thank you for your candid feedback. We are delighted to hear you found our staff attentive and efficient. We wish to welcome you back in the near future!

6/10 Okay

Ramy

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2020
Response from Holiday Inn Toronto Yorkdale on 2020/10/1
Thank you for your feedback

8/10 Good

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Nice hotel, very convenient location for shopping, subway, restaurants.
Stayed 2 nights in Sep 2020
Response from Reservations on 2020/9/26
Thank you for leaving us positive feedback. We look forward to welcoming you soon!

8/10 Good

Mike, Waterloo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to Yorkdale Mall, and close to Hwy 401.
Stayed 1 night in Sep 2020
Response from Reservations on 2020/9/20
Thank you for your feedback. We are glad to see you found our location convenient. We wish to welcome you back soon!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were extremely friendly and helpful
Stayed 6 nights in Sep 2020
Response from Reservations on 2020/9/20
Thank you for your feedback. We are delighted to see you found our staff friendly, we will pass on the comments to our team. We wish to welcome you back in the near future!

2/10 Terrible

Thomas, Ontario Canada

Business traveler, Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
very dated and noisy did not sleep at all, will never stay again
Stayed 2 nights in Sep 2020
Response from Reservations on 2020/9/19
Thank you for your candid feedback. We are sorry you did not enjoy your stay.

4/10 Poor

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was freezing even after turning on the heat. I think the air-conditioning was on so high it came through the walls.
Stayed 4 nights in Sep 2020
Response from Reservations on 2020/9/19
Thank you for leaving us a review. We are sorry to hear you had issues with the air conditioning. We hope you give us another chance to welcome you.

4/10 Poor

Peanut, North Bay

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Unfortunately due to Covid they do not clean your room. They do not leave any extra soap, toilet paper or towels. They will eventually bring you things but I had to call twice. Staff are very nice.
Stayed 2 nights in Sep 2020
Response from Reservations on 2020/9/18
Thank you for taking the time to leave us a review. We wish to welcome you again!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is their strength
Very friendly and helpful staff. Slightly older hotel, but kept clean.
Stayed 2 nights in Sep 2020
Response from Reservations on 2020/9/17
Thank you for leaving us a review. We are delighted to see you found our staff friendly and helpful. We wish to welcome you back in the near future!

8/10 Good

Verified traveler

Stayed 1 night in Sep 2020
Response from Reservations on 2020/9/20
Thank you for your feedback! We wish to welcome you back soon.

10/10 Excellent

Polly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Reservations on 2020/9/20
Thank you for your feedback! We wish to welcome you back soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Sep 2020
Response from Holiday Inn Toronto Yorkdale on 2020/9/14
Thank you for your feedback!

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities, property conditions & facilities
i stayed for two nights staff were great, facility was good, quiet floor. however room was never cleaned and as a result no towels shampoo, slept in the same sheets etc/ NOt sure that's a covid thing as it was never explained by the staff. Hotels and motels should also stop advertising services such as breakfasts when they are not being offered due to covid
Stayed 2 nights in Sep 2020
Response from Reservations on 2020/9/11
Thank you for leaving us your candid feedback. Due to Covid-19 our Housekeeping services have reduced, but fresh amenities can be provided at any time. Although our restaurant is currently closed we have Continental breakfast boxes available every morning. We hope to welcome you back!

10/10 Excellent

Helen, Montreal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with my stay. Clean. Comfortable bed. Courteous service.
Stayed 1 night in Aug 2020
Response from Reservations on 2020/9/1
Thank you for your feedback! We are delighted to hear you had a pleasant stay. We wish to welcome you back in the near future :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/31
Thank you for your feedback

8/10 Good

Verified traveler

Stayed 1 night in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/31
Thank you for your feedback

2/10 Terrible

Suzanne

Liked: Cleanliness, property conditions & facilities, room comfort
Unfortunate stay
I had booked the hotel for three nights. Unfortunately after the second night there was a family emergency and I had to leave immediately. I requested a refund for my third night but was not given being told that I had to make my request before 2 PM. I made my request at 2:05 PM. I am saddened that they could not provide me with the five minutes leeway in order to provide me with the refund for the third night.
Stayed 3 nights in Aug 2020
Response from Reservations on 2020/9/1
Thank you for your feedback. We are so sorry to hear you had issues cancelling your third party booking, due to their cancellation policy. We do hope for the opportunity to welcome you back.

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Reservations on 2020/8/28
Thank you for your feedback!

10/10 Excellent

Sania

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/27
Thank you for your feedback

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was beautiful and clean (lobby). The carpet in the room in need of a good vacuuming. Not happy that not only did I have to give a deposit on both rooms but I had to pay $22 a day for parking. It should've been free for paying guests. Not thrilled about the unexpected charges.
Stayed 3 nights in Aug 2020
Response from Reservations on 2020/8/27
Thank you for taking the time to leave us a review. We are sorry to hear you were not thrilled with your stay. Do consider booking the Parking package on your next visit here. Hope to welcome you back in the future!

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/25
Thank you for your review

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/25
Thank you for your review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/25
Thank you for your review

6/10 Okay

Jeff, Ottawa

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Hotel staff were friendly. Room felt like it was right on the highway as constant sound of highway traffic. Room smelt a bit musty every time we returned until ac was turned on. Parking was $22 a night (though parking lot was almost empty). Price was good, though with covid no services provided. This is really a 2 star hotel, no more.
Stayed 3 nights in Aug 2020
Response from Reservations on 2020/8/21
Thank you for leaving us a review. We are sorry to hear you did not fully enjoy your stay. We hope to welcome you back in the future.

10/10 Excellent

Verified traveler

Stayed 3 nights in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/25
Thank you for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/25
Thank you for your review

8/10 Good

Verified traveler

Stayed 2 nights in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/25
Thank you for your review

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/25
Thank you for your review

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/25
Thank you for your review!

6/10 Okay

Verified traveler

The location est great, it’s right across from an awesome shopping mall. The first floor has a bar and restaurant that were closed because of COVID. There’s a salt water pool
Stayed 2 nights in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/11
Thank you for sharing a review. We appreciate your kind words but are sorry to see you were not completely satisfied with your stay. We hope for the opportunity to welcome you back

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We purchased the package with breakfast but the restaurant was not even open. False advertising
Stayed 1 night in Aug 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/7
Thank you for sharing your feedback. Please note that our breakfast packages have been reduced in pricing and come with a continental boxed breakfast option as our restaurant is closed.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jul 2020
Response from Holiday Inn Toronto Yorkdale on 2020/8/4
Thank you for your feedback

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Holiday Inn Toronto Yorkdale on 2020/7/29
Thank you for your feedback

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2020
Response from Holiday Inn Toronto Yorkdale on 2020/7/29
Thank you for your feedback

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2020
Response from Holiday Inn Toronto Yorkdale on 2020/7/27
Thank you for your feedback.

8/10 Good

Verified traveler

Stayed 7 nights in Jul 2020
Response from Holiday Inn Toronto Yorkdale on 2020/7/27
Thank you for your feedback.