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Reviews of Holiday Inn Express & Suites Toronto Airport West, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Toronto Airport West, an IHG Hotel
5599 Ambler Dr, Mississauga, ON

Reviews

7.6

Good

Rating 10 - Excellent. 658 out of 1715 reviews" "
Rating 8 - Good. 462 out of 1715 reviews" "
Rating 6 - Okay. 275 out of 1715 reviews" "
Rating 4 - Poor. 169 out of 1715 reviews" "
Rating 2 - Terrible. 151 out of 1715 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sowaboma

Traveled with family
Ok place to stay for any reason
Stayed 4 nights in Apr 2024

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating
Stayed 1 night in Apr 2024

8/10 Good

ADEGBOYEGA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good and clean
Stayed 3 nights in Apr 2024

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and green
Stayed 2 nights in Apr 2024

10/10 Excellent

Clarice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/27
Hi Clarice,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was affable. The rooms were immaculate. The breakfast was amazing and I truly enjoyed going to the gym.
Stayed 3 nights in Apr 2024
Response from Preet on 2024/4/24
Hi Allan,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

2/10 Terrible

Joe

Business traveler
Disliked: Cleanliness, staff & service
Desk staff is not accomodating.
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/24
Dear Joe,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Preet on 2024/4/24
Hi Ana,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast - went for 630am and food was cold
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/23
Dear Sarah,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to airport.
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/23
Hi Donna,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Nuran

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Use this hotel all the time.
Stayed 3 nights in Apr 2024
Response from Preet on 2024/4/23
Hi Nuran,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected.
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/23
Hi Dave,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Shomari

Liked: Cleanliness, staff & service
Has an inside pool
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/23
Hi Shomari,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Saeid

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Preet on 2024/4/23
Dear Saeid,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

Milly

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/23
Dear Milly,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

jeffrey

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to business I deal with
Stayed 2 nights in Apr 2024
Response from Preet on 2024/4/20
Hi Jeffrey,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/20
Dear Thomas,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Safa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Preet on 2024/4/19
Hi Safa,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Kirk

Traveled with family
Liked: Amenities
Bit confusing for airport shuttle and room had some damage but overall good place to stay if going to airport
Stayed 1 night in Apr 2024

8/10 Good

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/17
Hi Rahul,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing
Stayed 2 nights in Apr 2024
Response from Preet on 2024/4/17
Hi Steve,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Nuran

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always use this hotel,conveniently located and safe , the plus is airport shuttle service.
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/17
Hi Nuran,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Daren

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fast check in, clean, and the hotel is fine, generally speaking. Make sure your room has everything you need, and you should be fine. Waited for staff to send a towel up while my wife was in the shower ... waited for 10 minutes, and then after two phone calls ... only to have to go down and get it myself after being told twice it was on the way.
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/14
Hi Daren,I hope this email finds you well. I am writing to sincerely apologize for any inconvenience you may have experienced during your recent stay at our hotel. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

6/10 Okay

Kelsey

Business traveler
Liked: Staff & service
Near an airport and an older hotel. Priced accordingly
Stayed 4 nights in Apr 2024
Response from Preet on 2024/4/13
Hi Kelsey,I hope this email finds you well. I am writing to sincerely apologize for any inconvenience you may have experienced during your recent stay at our hotel. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced.Once again, I apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/13
Dear Cameron,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards,Preetaman Singh

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/13
Dear Josephine,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards,Preetaman Singh

10/10 Excellent

Raquel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet
Stayed 2 nights in Apr 2024
Response from Preet on 2024/4/10
Hi Raquel,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Parth

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Aug 2023
Response from Preet on 2024/4/8
Hi Parth,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Verified traveler

Stayed 1 night in Apr 2024
Response from Preet on 2024/4/10
Hi Toan,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

4/10 Poor

Doug

Business traveler
Disliked: Amenities
No business accommodations. Printer not functioning. Unable to print confidential documents.
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/8
Dear Doug,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future.Best regards, Preetaman Singh

2/10 Terrible

Angela

Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Stayed 1 night in Apr 2024

8/10 Good

Candace

Stayed 1 night in Apr 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Amenities, property conditions & facilities
Check in was quick with no issues.
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/4
Hi Michael,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Bailly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Preet on 2024/4/3
Hi Bailly,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Preet on 2024/4/3
Hi Michael,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

Leah

Stayed 1 night in Apr 2024
Response from Preet on 2024/4/23
Hi Leah,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Thomas

Liked: Staff & service
When arriving at the airport you must call for a shuttle. This is not communicated at time of booking but certainly should be. Remember to pack your blow dryer since they aren’t in the room. Other than those couple of things our stay was fine.
Stayed 1 night in Mar 2024
Response from Preet on 2024/4/3
Dear Thomas,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

10/10 Excellent

Bryan

Stayed 2 nights in Mar 2024
Response from Preet on 2024/4/14
Dear Bryan,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards,Preetaman Singh

10/10 Excellent

Michelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, good breakfast and good customer service
Stayed 1 night in Mar 2024
Response from Preet on 2024/3/27
Hi Michelle,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

6/10 Okay

Diana

Traveled with family
Liked: Amenities, property conditions & facilities
Property itself seemed to be newer. Any assistance request take very long and the staff do not seem to be happy to help.
Stayed 1 night in Mar 2024
Response from Preet on 2024/3/14
Hi Diana,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future.Best regards,Preetaman Singh

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Preet on 2024/3/12
Hi Lisa,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

8/10 Good

gai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and clean
Stayed 2 nights in Mar 2024
Response from Preet on 2024/3/12
Hi Gai,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Sevda

Stayed 1 night in Mar 2024
Response from Preet on 2024/4/4
Hi Sevda,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Mirella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe and easy parking
Stayed 1 night in Mar 2024
Response from Preet on 2024/3/7
Hi Mirella,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Barbara, Hickory

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the hotel shuttle service driver was extremely helpful and even gave us a ride to the restaurant near where we were staying the first night. The front desk staff was courteous and helpful and remembered our room number when we bought snacks from their store. The breakfast was delicious and plentiful.
Stayed 2 nights in Mar 2024
Response from Preet on 2024/3/6
Hi Barbara,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Nicholas

Clean and convenient
Stayed 1 night in Feb 2024
Response from Preet on 2024/3/3
Hi Nicholas,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh

10/10 Excellent

Masinde

Liked: Cleanliness, staff & service
Comfort
Stayed 1 night in Mar 2024
Response from Preet on 2024/3/2
Hi Masinde,Thank you for the rating. Best regards, Preetaman Singh

2/10 Terrible

Luisa

Stayed 1 night in Feb 2024
Response from Preet on 2024/3/20
Dear Luisa,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. Your satisfaction is our top priority, and it's disheartening to learn that we fell short of your expectations. Your feedback is invaluable to us, and we are committed to resolving the issues you faced. Once again, we apologize for any inconvenience caused, and we appreciate your understanding as we work to resolve these issues promptly. Thank you for your patience and continued trust in IHG. We look forward to serving you better in the future. Best regards, Preetaman Singh

8/10 Good

Lauretta

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good price, free parking and breakfast , close to airport
Stayed 1 night in Feb 2024
Response from Preet on 2024/2/29
Hi Lauretta,I hope this message finds you well. I wanted to take a moment to express our heartfelt gratitude for choosing IHG. Your decision to trust us is something we do not take lightly, and we are sincerely thankful for the opportunity to serve you. If you have any feedback or suggestions on how we can improve your experience further, please do not hesitate to share. We value your input and are always looking for ways to enhance our offerings. Once again, thank you for choosing IHG. We look forward to continuing to meet and exceed your expectations. If you ever have any questions or need assistance, please feel free to reach out. Best regards, Preetaman Singh