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Reviews of DoubleTree by Hilton Toronto Airport

4 out of 5
DoubleTree by Hilton Toronto Airport
925 Dixon Rd, Toronto, ON

Reviews

8.6

Excellent

Rating 10 - Excellent. 720 out of 1260 reviews" "
Rating 8 - Good. 314 out of 1260 reviews" "
Rating 6 - Okay. 107 out of 1260 reviews" "
Rating 4 - Poor. 59 out of 1260 reviews" "
Rating 2 - Terrible. 60 out of 1260 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of eating options close by , helpful staff
Stayed 6 nights in Apr 2024

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the friendly service. The delicious cookies were a warm welcoming gesture.
Stayed 1 night in Apr 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel your family will love it
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/28
Dear Charles,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/28
Dear Tina,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Rhondi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and knowledgeable staff. Clean room and building.
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Rhondi,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

8/10 Good

Wendy, La Jolla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed overnight to catch a flight...can't really say much. It was clean and quiet. Only caveat is the $28 for parking, which seems to be a common complaint.
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Wendy,Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Bradley

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was nice and quiet. Pool was a plus the only thing I wish was the refrigerator to work because I had breast milk to Storage and had to use ice to keep them cool.
Stayed 4 nights in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Bradley,Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.

8/10 Good

Julie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Julie,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Andrea,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Luc

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Luc,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Friendly staff.
Stayed 2 nights in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Michael,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport and great service and restaurant:)
Stayed 1 night in Apr 2024
Response from JP, Front Office Supervisor on 2024/4/24
Thank you so much for choosing to stay with us and for your review. We truly appreciate it and hope we can welcome you back in the not too distant future.

10/10 Excellent

Elizabeth, Timmins

Stayed 1 night in Apr 2024

10/10 Excellent

Adam, Airdrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Adam,Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Kevin

Traveled with family
Liked: Amenities
Disliked: Cleanliness
There was a toothbrush left in the shower from the previous guest.
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Kevin,Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.

2/10 Terrible

Marie-helene

Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/28
Dear Marie,Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for1 star experience. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.

10/10 Excellent

Franklin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/21
Dear Franklin,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jean

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and accommodating of our very late arrival after a flight delay. It was such a relief to collapse into a comfortable bed at 3 am!
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/7
Dear Jean,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future!

8/10 Good

Cameo

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I did like that it was quiet, and in close proximity to the airport. The suite was ok, nothing to brag about. I think $28/daily for parking is expensive, but not sure what the going rates are in that area. If i go back, I would look at other hotels in the area.
Stayed 4 nights in Mar 2024
Response from Doubletree Team on 2024/4/7
Dear Cameo,Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
I found the parking fee a little high when you’re already paying for the room
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/7
Dear Danny,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Richelle

Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/28
Dear Richelle,Thank you for staying with us. We appreciate your feedback!

8/10 Good

Robin, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here overnight for connection. Clean and comfortable.
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/7
Dear Robin,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Jovette, Mattice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/7
Dear Jovette,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff and management very very pleasant!
Stayed 1 night in Apr 2024
Response from Doubletree Team on 2024/4/7
Dear Joseph,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

enrica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for airport
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/4/7
Dear Enrica,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

*******

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Response from Doubletree Team on 2024/3/31
Dear valued guest,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/4/1
Dear Nicole,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Bryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed for the night to catch an early flight. Staff was amazing.
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/31
Dear Bryan,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/4/1
Dear Stacey,Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Twyla

Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/4/21
Dear Twyla,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Tony

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, but it would be better if a kettle can be provided.
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/31
Dear Tony,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, we usually provide kettle on request. We look forward to welcoming you back the next time your travel plans bring you back to the area.

4/10 Poor

Aaron

Liked: Amenities
Disliked: Cleanliness, staff & service
Bugs in the lights cracked sinks limited tv access and front staff was not friendly
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/26
Dear Aaron,Subject: Re: Recent Stay FeedbackDear [Guest's Name],Thank you for sharing your feedback with us. We apologize for the inconveniences you encountered during your stay. Rest assured, we're addressing these issues promptly. We appreciate your patronage and hope to welcome you back soon for an improved experience.

10/10 Excellent

Jovette, Mattice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel .. awesome staff
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/31
Dear Jovette,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/31
Dear Deborah,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as usual, I'll be back !
Stayed 5 nights in Mar 2024
Response from Doubletree Team on 2024/3/24
Dear John,Thank you for taking a moment to share your experience. I am delighted to hear you enjoyed your stay with us and the services were to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

2/10 Terrible

Luxone

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from Doubletree Team on 2024/3/18
Dear Luxone,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Trent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel if you have a layover in toronto
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/17
Dear Trent,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

I like the location and the friendly Joy receptionist
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/17
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

10/10 Excellent

Joseph R

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean staffs very friendly we definitely will be coming back soon!
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/17
Dear Joseph,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

10/10 Excellent

Robert, paradise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The warm cookies, the free shuttle, the 24 hour store, the restaurant and bar.
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/17
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the DoubleTree Toronto Airport. Our guest's satisfaction is our utmost priority, and we are delighted to note that you enjoyed your stay with us. We look forward to welcoming you back the next time your travel plans bring you to the area.

8/10 Good

Clifford

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/18
Dear Clifford,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Doubletree Team on 2024/3/18
Dear Cherie,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Linda, Peterborough

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet. Need to have the shuttle in the morning more often.
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/18
Dear Linda,Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Dietmar

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport, modern and tons od amenities on top of very nice rooms.
Stayed 1 night in Mar 2024
Response from Doubletree Team on 2024/3/4
Dear Dietmar, Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Sarahjane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Nicole - Front Desk Supervisor on 2024/3/3
Dear Sarahjane, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!

2/10 Terrible

Craig, Surrey

Stayed 2 nights in Jan 2024
Response from Team DTTA on 2024/3/22
Thank you for choosing to stay with us. We greatly value your feedback! We sincerely apologize for any inconveniences you may have experienced and assure you that we will thoroughly investigate the matter to ensure it does not recur. If there is anything else we can assist you with, please do not hesitate to let us know. Please let us know in case you need further assistance, contact us directly.

6/10 Okay

Remy

Traveled with group
Liked: Staff & service
Your average airport hotel
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on 2024/3/3
Dear Remy, Thank you for your feedback. We hope we can welcome you again when you are back in the Toronto area.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Good airport location.
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on 2024/3/3
Dear Susan, Thank you for feedback ! We are glad you enjoyed your stay. Hope we can welcome you again once you are back in the Toronto area.

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were really clean and the hotel was quite easy to fall asleep.
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on 2024/3/3
Dear Robert, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Feb 2024
Response from Nicole - Front Desk Supervisor on 2024/3/3
Dear Michael, Thank you for the 5 out of 5! We are glad you enjoyed your stay :) Hope we can welcome you again when you are in the Toronto area. Have a great day!