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Reviews of Bond Place Hotel

3.5 out of 5
Bond Place Hotel
65 Dundas St E, Toronto, ON

Reviews

7.6

Good

Rating 10 - Excellent. 286 out of 1002 reviews" "
Rating 8 - Good. 438 out of 1002 reviews" "
Rating 6 - Okay. 153 out of 1002 reviews" "
Rating 4 - Poor. 73 out of 1002 reviews" "
Rating 2 - Terrible. 52 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kaitlyn

Stayed 1 night in Nov 2021

10/10 Excellent

Ritchel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay and very cheap
Stayed 1 night in Nov 2021
Response from Paul on 2021/11/22
Hello Ritchel, Thank you for your review. We hope to see you again in the near future. Stay safe! Best regards, Paul

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place to close many thinga
Stayed 3 nights in Nov 2021
Response from Paul on 2021/11/22
Hello Jean Pierre, Thank you for your review. We hope to see you again in the near future. Stay safe! Best regards, Paul

4/10 Poor

Ni Putu

Stayed 4 nights in Nov 2021

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

eric

Stayed 2 nights in Oct 2021

2/10 Terrible

Brett

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

2/10 Terrible

Monir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Oct 2021
Response from Paul on 2021/10/13
Hi Monir, Thank you for your rating. We hope to have another opportunity to serve you better in the future. Stay safe! Regards, Paul

2/10 Terrible

Tatiana

Stayed 1 night in Oct 2021

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend while bond place is out of commission
I did not stay at the Bond Place it is being used for covid things. I stayed at their sister hotel The Pantages. Perfect location downtown and a nicer room than expected
Stayed 2 nights in Oct 2021
Response from Paul on 2021/10/5
Hello Ashley, Thank you for your review. We're glad you enjoyed your stay at our sister-property. We look forward to welcoming you back in the future. Stay safe! Regards, Paul

4/10 Poor

Agatha

Stayed 2 nights in Sep 2021

2/10 Terrible

Nelson

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has been converted to be homeless shelter. We were transferred to the Pantages Hotel which was nice except no parking.
Stayed 2 nights in Sep 2021
Response from Paul on 2021/9/7
Hello Nelson, Thank you for your review. We're glad you enjoyed your stay at our sister-property, Pantages Hotel. Our apologies that the location of nearby parking lots were not properly conveyed to you at check-in. We look forward to welcoming you back in the future. Stay safe! Regards, Paul

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
no gym no breakfast mix up on arrival those 2 were advertised
Stayed 2 nights in Jul 2021
Response from Paul on 2021/8/3
Hello, Thank you for your review. We hope to see you again in the near future. Stay safe! Best regards, Paul

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room! Staff were friendly! Did not like that we could not check in at 3pm but had a wait of a 2 hours to check in at 5pm as we were so tired from travel
Stayed 4 nights in Jul 2021
Response from Paul on 2021/7/22
Hello, Thank you for your review. We're glad you enjoyed your stay and we look forward to welcoming you back in the future. Stay safe! Regards, Paul

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We booked at Bond Place, but our reservation was moved to its sister hotel, the Pantages. Which was very nice - clean, quiet, stylish decor. Staff helpful at the desk. We parked nearby at the Eaton Centre which turned out to be VERY expensive.
Stayed 1 night in Jul 2021
Response from Paul on 2021/7/13
Hello, Thank you for your review. We're glad you enjoyed your stay at our sister-property and we look forward to welcoming you back in the future. Stay safe! Regards, Paul

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Bond hotel is now a homeless shelter, do not book there. Terrible support from Expedia when we showed up and found this out!
Stayed 1 night in Apr 2021
Response from Paul on 2021/4/21
Hi, Thank you for your rating. We hope to have another opportunity to serve you better in the future. Stay safe, Regards, Paul

6/10 Okay

J.S, Montego Bay, Jamaica

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel rooms are decent for the price and the location is perfect. However, most staff are unpleasant, unfriendly, and unhelpful. Additionally, the hotel charges CAD 15 a day to rent a microwave.
Stayed 8 nights in Dec 2019
Response from Paul on 2020/12/29
Hi J.S, Thank you for your review. I am very saddened to hear you did not enjoy your full experience with us. Our team takes pride in providing all of our guests with exceptional service. I am very sorry this was not reflected in your stay. I appreciate all of your feedback and hope you give us another opportunity to exceed your expectations in the near future. Stay safe! Best regards, Paul

2/10 Terrible

Laura

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Humbug
When we got to the hotel on Christmas Day we were told that the Bond Hotel no longer rented rooms and were redierected to the Pentages Hotel at 200 Victoria Street. When we got to the Pantages Hotel they refused to book us in because one of us was not wearing a mask. Therefore, Dawn was forced to sleep on the streets on Christmas Day.
Stayed 1 night in Dec 2020
Response from Paul on 2020/12/28
Hello Laura, Thank you for your rating. With the pandemic and for the protection of all our guests, we do require everyone to wear masks. Masks are readily available at our front desk. Guests who do not have masks may purchase them at front desk for a minimal fee. We hope to have another opportunity to improve your experience with us. Regards, Paul

2/10 Terrible

Verified traveler

Stayed 1 night in Dec 2020
Response from Paul on 2020/12/21
Hello, Thank you for your rating. I hope you give us another opportunity to exceed your expectations in the near future. Best regards, Paul

2/10 Terrible

Verified traveler

Stayed 2 nights in Nov 2020
Response from Paul on 2020/12/2
Hi, Thank you for your rating. We hope to have another opportunity to serve you better. Stay safe, Regards, Paul

8/10 Good

Verified traveler

Stayed 1 night in Oct 2020
Response from Paul on 2020/10/4
Hello, Thank you for your review. We hope to see you again in the near future. Best regards, Paul

8/10 Good

Mark, Ottawa, On

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the Bond and Pantages were very helpful when the Expedia reservation proved incorrect, and we were moved from Bond to Pantages. This is typical of your staff, they are always a pleasure to do business with.
Stayed 1 night in Jul 2020
Response from Paul on 2020/7/23
Hello Mark, Thank you for your review. We hope to see you again in the near future. Best regards, Paul

10/10 Excellent

Lisette, California

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to places we wanted to visit, room was clean.
Stayed 5 nights in Jul 2019
Response from Paul on 2020/4/23
Hi Lisette, Thank you for your rating. We hope to see you again soon. Best regards, Paul

6/10 Okay

Verified traveler

Traveled with partner
Liked: Property conditions & facilities
Overall the stay was fine. I felt the price of the room to be expense compared to what the accommodations were. Apparently there was a mining convention in town which is why the rooms were more expense. Downloading this cost on to general public is something I don't agree with (if it was the case). Front desk staff upon arrival were unfriendly. I understand being in downtown Toronto you'll get people who are less than friendly to deal with and it's not something I would want either. However it's unfair to new arrivals to be treated like they are unwanted based on the experience of dealing with the last person. I doubt this information will help and it seems like that just the way of the world these days. It's a shame because it doesn't have to be.
Stayed 1 night in Mar 2020
Response from Paul on 2020/4/20
Hi, Thank you for your review. I am very saddened to hear you did not enjoy your full experience at The Bond Hotel. Our team takes pride in providing all of our guests with exceptional service. I am very sorry this was not reflected in your stay. I appreciate all of your feedback and hope you give us another opportunity to exceed your expectations in the near future. Best regards, Paul

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well located. Property was clean and well maintained
Stayed 2 nights in Mar 2020
Response from Paul on 2020/3/31
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2020
Response from Paul on 2020/3/27
Hi, Thank you for your rating. We hope to have another opportunity to exceed your expectations. Regards, Paul

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
no free wifi, but free youtube tv, and positioned close to UT.
Stayed 6 nights in Mar 2020
Response from Paul on 2020/3/26
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Due to self-distancing because of Coronavirus, I ended up spending more time in the hotel than I anticipated. It would have been a nice gesture if the hotel would have waived the charge for wifi during this time. It seemed a little weird to me that they charge for wifi, when it’s free at almost every other hotel. Cleanliness, staff, etc were good.
Stayed 4 nights in Mar 2020
Response from Paul on 2020/3/22
Hi, Thank you for your review. Our team is so happy to hear you enjoyed your experience with us, especially, the cleanliness of our rooms. We can't wait to welcome you back to our hotel in the near future. Your next Bond adventure awaits! Best regards, Paul

8/10 Good

Verified traveler

Stayed 3 nights in Mar 2020
Response from Paul on 2020/3/22
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2020
Response from Paul on 2020/3/21
Hi, Thank you for your rating. We hope to see you again soon. Regards, Paul

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was fine not a custom to the small beds in the standard room but did the trick
Stayed 2 nights in Mar 2020
Response from Paul on 2020/3/21
Hi, Thank you for your review. We hope to see you again soon. Best regards, Paul

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the square and subway station. Pub opposite too. Nice view from the top floor/room
Stayed 9 nights in Mar 2020
Response from Paul on 2020/3/21
Hi, Thank you for your review. Our team is so happy to hear you enjoyed your experience with us, especially, our proximity to Dundas Square and transit system. We can't wait to welcome you back to our hotel in the near future. Your next Bond adventure awaits! Best regards, Paul

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Cleaness of bathrooms need to be improved. Unfortunately, due to the virus outbreaks, this time there is no any breakfast in the restaurant downstairs....
Stayed 1 night in Mar 2020
Response from Paul on 2020/3/21
Hi, Thank you for your review. Our team is so happy to hear you enjoyed your experience with us. We can't wait to welcome you back to our hotel in the near future. Your next Bond adventure awaits! Best regards, Paul

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I flew in to Toronto and my baggage was lost. The hotel offered me toiletries as I had none and then in addition gave me free internet for my stay because of my troubles with the airline. Outstanding serice.
Stayed 1 night in Mar 2020
Response from Paul on 2020/3/20
Hi, Thank you for taking the time to write us a review. Our team is so happy to hear you enjoyed your experience with us. We take pride in providing all of our guests with exceptional service, a convenient location and an urban adventure like no other! Please come and visit us again soon. It was an absolute pleasure to have you stay with us. Best regards, Paul

8/10 Good

PW

Liked: Cleanliness, staff & service, property conditions & facilities
Clean excellent location . Reasonably priced. Would do it again. Dont like 4 business day hold on damage/security deposit. Cut it in half.
Stayed 1 night in Mar 2020
Response from Paul on 2020/3/16
Hi PW, Thank you for your rating. We hope to see you again soon. Best regards, Paul

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pillows, plenty of towels, quiet (stayed Sunday night)
Stayed 1 night in Mar 2020
Response from Paul on 2020/3/16
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 8 nights in Mar 2020
Response from Paul on 2020/3/15
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

4/10 Poor

Ben&, Freddy

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The service we had at the bond place was really crappy. First hotel ive ever seen that u have to buy wifi and the tv in our room only worked on half of the tv. We were unable to get the tv fixed or get a different room, for ohr 9 day stay. Will not stay at the bond place again
Stayed 8 nights in Feb 2020
Response from Paul on 2020/3/14
Hi Ben&, Thank you for your review. I am saddened to hear you did not enjoy your full experience at The Bond Hotel. Our team takes pride in providing all of our guests with exceptional service. I am very sorry this was not reflected in your stay. I appreciate all of your feedback as this gives us the opportunity to improve our services. Best regards, Paul

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Amenities
The hotel is nice but they don't offer free wifi. The location to the Eaton center, shops, bus station and subway was great. Check in was a breeze
Stayed 3 nights in Mar 2020
Response from Paul on 2020/3/14
Hi, Thank you for your review. Our team is so happy to hear you enjoyed your experience with us, especially, our downtown location. We can't wait to welcome you back to our hotel in the near future. Your next Bond adventure awaits! Best regards, Paul

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Paul on 2020/3/13
Hi sharon, Thank you for your rating. We hope to see you again soon. Best regards, Paul

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Paul on 2020/3/13
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from Paul on 2020/3/12
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. The staff were extremely courteous all the time.
Stayed 7 nights in Mar 2020
Response from Paul on 2020/3/12
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Paul on 2020/3/12
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

8/10 Good

Judy, Ottawa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is close to Eaton Centre, client offices.
Stayed 1 night in Mar 2020
Response from Paul on 2020/3/11
Hi Judy, Thank you for your rating. We hope to see you again soon. Best regards, Paul

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
I like the updates to the hotel. Very friendly staff.
Stayed 1 night in Mar 2020
Response from Paul on 2020/3/11
Hi, Thank you for taking the time to write us a review. Our team is so happy to hear you enjoyed your experience with us. We take pride in providing all of our guests with exceptional service, a convenient location and an urban adventure like no other! Please come and visit us again soon. It was an absolute pleasure to have you stay with us. Best regards, Paul

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
the hotel was in Downtown.mostly close to where you want to go. Subway just walking distance.the big shopping is just a minute walk. The hotel itself is decent clean, the room a bit small but accommodated 2 person.the only thing is make sure you get the city view was the next door we most of the time we keeps the drapes . on close..WIFI is not free. over all its a pleasing hotel.
Stayed 5 nights in Mar 2020
Response from Paul on 2020/3/10
Hi, Thank you for your review. Our team is so happy to hear you enjoyed your experience with us. We can't wait to welcome you back to our hotel in the near future. Your next Bond adventure awaits! Best regards, Paul

8/10 Good

Verified traveler

Stayed 1 night in Mar 2020
Response from Paul on 2020/3/10
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul

8/10 Good

Verified traveler

Stayed 6 nights in Mar 2020
Response from Paul on 2020/3/10
Hi, Thank you for your rating. We hope to see you again soon. Best regards, Paul