I checked in around 5 PM and immediately noticed the air conditioning in my room wasn’t working. I informed the front desk staff—an Asian gentleman—who said he would send a technician to take a look. I waited over 30 minutes with no response, so I called again. Still no action. Eventually, I had to walk back to the front desk to complain in person, as the room was unbearably hot and had no windows for ventilation. The only option was to keep the door open to let in air from the cooler hallway.
A technician came by multiple times, each time assuring me the AC would start working within 30 minutes—but it never did. Finally, around midnight, a different staff member—a very helpful woman on the night shift—heard about the issue and immediately moved me to another room where the AC worked properly.
What frustrated me most was that the original front desk staff told me the hotel was fully booked and a room change wasn’t possible—clearly not true. I'm grateful to the night shift receptionist for resolving the situation, but the overall experience was extremely disappointing, especially during a hot summer day.
This stay was poorly handled and ruined my time at the property. I won’t be returning—and I’d caution others that the place is not well managed.