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Reviews of El Santuario Resort & Spa

4 out of 5
El Santuario Resort & Spa
Carretera a Colorines Km. 4.5, Valle de Bravo, MEX

Reviews

7.8

Good

Rating 10 - Excellent. 251 out of 581 reviews" "
Rating 8 - Good. 148 out of 581 reviews" "
Rating 6 - Okay. 86 out of 581 reviews" "
Rating 4 - Poor. 56 out of 581 reviews" "
Rating 2 - Terrible. 40 out of 581 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Irvine

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Briseydi on 2024/5/4
¡Gracias por tu valoración! Nos alegra saber que disfrutaste tu estancia.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Briseydi on 2024/5/4
¡Gracias por tu valoración! Nos alegra saber que disfrutaste tu estancia.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and the place has a greate view
Stayed 1 night in Apr 2024
Response from Briseydi on 2024/4/22
¡Gracias por tu valoración! Nos alegra saber que disfrutaste tu estancia.

8/10 Good

Anabelet

Liked: Cleanliness, staff & service, amenities
El hotel es muy bonito, el personal es excelente! Hay algunos detalles de mantenimiento. Pero es excelente lugar
Stayed 1 night in Apr 2024
Response from Briseydi on 2024/4/8
Estimada Anabelet:Gracias por tomarse su valioso tiempo para evaluarnos, esperamos volver a verlos muy pronto. El Hotel El Santuario la espera con los brazos abiertos.

8/10 Good

Stephanie

Stayed 1 night in Jan 2024
Response from Briseydi on 2024/2/13
¡Gracias por tu valoración! Nos alegra saber que disfrutaste tu estancia.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing resort
Amazing beautiful resort. If coming to Valle del Bravo highly recommend stay here
Stayed 2 nights in Dec 2023
Response from Briseydi on 2024/1/12
Estimada Nathan:Gracias por tomarse su valioso tiempo para evaluarnos, esperamos volver a verlos muy pronto. El Hotel El Santuario la espera con los brazos abiertos.

2/10 Terrible

Angelica

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Briseydi Irra on 2023/12/5
Sentimos que su experiencia no haya sido la mejor, tratamos de mejorar día con día, sin embargo, sus comentarios son los que nos ayudan a detectar las áreas en las que requerimos atención, le aseguramos que trabajamos ya en estos detalles. Seguimos a sus ordenes.

8/10 Good

Luis, Ciudad De Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Briseydi Irra on 2023/9/24
¡Gracias por tu valoración! Nos alegra saber que disfrutaste tu estancia.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
Beautiful place, excellent service, great staff. Walls are a bit thin. We could hear very thing from the room next door. And I mean EVERYTHING!! 😬 But definitely will come back some day!!
Stayed 2 nights in Aug 2023
Response from Briseydi Irra on 2023/8/17
Dear Eduardo:Thank you for taking your valuable time to evaluate us, we hope to see you again very soon.The Hotel El Santuario awaits you with open arms.We hope you can come back to enjoy our facilities.

10/10 Excellent

Hermann

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Briseydi Irra on 2023/8/4
Esrimado Sr. HermannEs un honor para todo nuestro equipo saber que nuestras instalaciones, servicios y atención estuvieron a la altura de sus expectativas y que pudo relajarse y disfrutar de nuestras instalaciones y actividades.

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Nuestra suite en lo alto de la montaña y con vista al lago fue sencillamente fascinante. Todo en ella estaba muy cómodo y limpio. La cama y almohadas súper cómodas. Lo único que cambiaria sería ponerle aire acondicionado para que fuese perfecta. Todo en general estuvo excelente excepto las condiciones de las piscinas y jacuzzi. No parecen parte de las instalaciones del hotel comparando el deterioro de sus acabados con el resto de las áreas de disfrute.
Stayed 2 nights in Jun 2023
Response from Reservaciones on 2023/6/17
Estimada Fanny:Primero que nada permítame agradecerle por elegir El Santuario Resort & Spa Valle de Bravo como anfitrión de sus recientes visita. Nuestra misión es hacer de cada estancia una experiencia memorable excediendo las expectativas de nuestros huéspedes en todo momento. Lamento mucho que no hayamos logrado esta meta durante su estadía. Por otro lado muchas gracias por sus comentarios, ellos nos ayudaran a mejorar y brindar un servicio cinco diamantes a nuestros huéspedes. Espero tener pronto la oportunidad de recibirle de nuevo en nuestro hotel y servirle con excelencia y profesionalismo.Saludos Cordiales

8/10 Good

Ana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reason I've come back to this hotel a couple of times is because if the heated pools (and in room pools). We have a toddler and this swimming environment is perfect for her. Also tons of grassy areas and a small playground for her. The spa is also nice (get a massage with Esveidi, she is TOP!). The food is ok but could be better, especially for the high price.
Stayed 2 nights in Apr 2023
Response from Reservaciones on 2023/4/11
Dear AnaThank you for taking your valuable time to evaluate us, we hope to see you again very soon.The Hotel El Santuario awaits you with open arms.

4/10 Poor

MARCOS

Stayed 2 nights in Mar 2023
Response from Reservaciones on 2023/4/4
Sentimos que su experiencia no haya sido la mejor, tratamos de mejorar día con día, sin embargo, sus comentarios son los que nos ayudan a detectar las áreas en las que requerimos atención, si pudiera darnos retroalimentación sobre los detalles que tuvo en su estancia. le aseguramos que trabajamos día a día para mejorar nuestro servicio e instalaciones.Seguimos a sus ordenes.

8/10 Good

Gustavo

Stayed 2 nights in Mar 2023
Response from Reservaciones on 2023/3/31
Agradecemos sus amables comentarios, estos nos ayudan a continuar mejorando día con día.Seguimos a sus ordenes.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
It was amazing to stay here. My Valentine’s Day get away was amazing with my girlfriend. Restaurant staff was excellent along with all the other staff at the sanctuary. Will visit again soon.
Stayed 2 nights in Feb 2023
Response from Reservaciones on 2023/2/28
Dear EdwardThank you for taking your valuable time to evaluate us, we hope to see you again very soon.The Hotel El Santuario awaits you with open arms.

10/10 Excellent

selim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hotel very clean
Stayed 1 night in Jul 2022
Response from Reservaciones on 2022/7/18
We appreciate your comments, they help us to improve and always provide you with the best service, Best Regards!

8/10 Good

ROMY

Stayed 1 night in May 2022
Response from Víctor Patiño - Jefe de Reservaciones on 2022/5/28
Estimada Romy, sentimos los inconvenientes, continuaremos trabajando para mejorar la experiencia de cada uno de nuestros huéspedes y siempre mantenernos a la vanguardia y cumplir sus expectativas. Seguimos a sus ordenes, saludos!

2/10 Terrible

Cristian, Mexico

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The rooms has a mini pool, all night was having this weird sounds of going in and out water, they could no fix it, it supposed to be a relax hotel??? You can hear the tv room from the other room, and that to be nice for what you can hear …
Stayed 1 night in Apr 2022
Response from Víctor Patiño - Jefe de Reservaciones on 2022/4/17
Dear Cristian, We are sorry for the inconveniences, we will continue working to improve the experience of each one of our guests and always stay at the forefront and meet your expectations. We continue at his orders, greetings!

2/10 Terrible

luis, austin

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
the property is very nice; but staff at the reception not friendly, and currently the hotel is making an expansion and noice was terrible; could not get a massage at the spa, because of this would recommend training better the reception staff and not recommend doing any massage or spa until finishing the expansion of the hotel
Stayed 1 night in Mar 2022
Response from Víctor Patiño - Jefe de Reservaciones on 2022/4/17
Dear Luis, We are sorry for the inconveniences, we will continue working to improve the experience of each one of our guests and always stay at the forefront and meet your expectations. We continue at his orders, greetings!

4/10 Poor

Alexey, Sankt Peterburg

Traveled with family and small children, Traveled with group, Traveled with partner
Disliked: Staff & service
Отель очень интересный и красивый , но Менаджера просто нет или он тяжело болен. Сервис очень долгий , состояние отеля ужасное и требует ремонта … Не понятно за , что тут надо платить, в принципе хотелось бы , чтобы вернули деньги
Stayed 1 night in Mar 2022
Response from Víctor Patiño - Jefe de Reservaciones on 2022/4/17
Уважаемый Алексей, Приносим извинения за неудобства, мы будем продолжать работать над улучшением опыта каждого из наших гостей и всегда оставаться на переднем крае и оправдывать ваши ожидания. Мы выполняем ваши заказы, привет!

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Santuario is a beautiful property. Very relaxing with a great staff. The food is fantastic and the views are incredible. I highly recommend this property.
Stayed 1 night in Feb 2022
Response from El Santuario Resort & Spa on 2022/2/25
Dear valued guest, Thank you for your visit and your kind comments, we look forward to have you back soon at El Santuario Resort & Spa, in the meantime please check our rates and specials in expedia.com With warmest regards!

10/10 Excellent

Teya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this Resort and Spa was wonderful. The service was impeccable, the room was clean and beautiful, and the food marvelous. We will be coming back.
Stayed 2 nights in Jan 2022
Response from El Santuario Resort & Spa on 2022/1/31
Thank you for your visit and your kind comments, we look forward to have you back soon at El Santuario Resort & Spa, in the meantime please check our rates and specials in hoteles.com With warmest regards!

4/10 Poor

Pepe

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude employees Bad service They have no wine at the hotel. Property is under construction or remodelación The pool by the spa was closed Many rules They only speak Spanish, no English so it make difficult the stay for foreign visitors.
Stayed 1 night in Jan 2022
Response from El Santuario Resort & Spa on 2022/1/11
In name of El Santuario Resort & Spa we extend to you our most sincere aplogy for the experience you had during your last stay. We are in a process of expansion and some discomfort may be be caused due to the work in progress, we will address this issue to improve our service. As for the staff's attitude, we had a meeting with the responsible heads of each area to address your comments and correct immediately. We highly appreciate your comments and hope that in a near future you give us the opportunity to host you again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
The food was TERRIBLE, it took hours to be served each time. Flavorless. Problems with breakfast & lunch. Very very disappointing.
Stayed 2 nights in Dec 2021
Response from El Santuario Resort & Spa on 2022/1/18
Dear valued guest, Please accept our most sincere apologies for your experience during your recent stay. We had meetings with the teams of each area and we are applying corrective actions that lead us to provide a service of excellence as El Santuario Resort & Spa has always provided. Thank you for staying with us and we hope you allow us soon the opportunity to exceed your expectations. With warm regards El Santuario Team

6/10 Okay

Julio

Traveled with family
Liked: Cleanliness, staff & service
The place promotes itself as a luxury resort when In reality a lot about the facilities leaves to be desired. Particularly the design and accessibility of the areas of the hotel.
Stayed 2 nights in Dec 2021
Response from El Santuario Resort & Spa on 2022/1/18
Dear valued guest, Please accept our most sincere apologies for your experience during your recent stay. We had meetings with the teams of each area and we are applying corrective actions that lead us to provide a service of excellence as El Santuario Resort & Spa has always provided. Thank you for staying with us and we hope you allow us soon the opportunity to exceed your expectations. With warm regards El Santuario Team

2/10 Terrible

Qi

Disliked: Staff & service, amenities
Most of the staff can not speak English , especially when you call room service, they will simply saying "bye" to you if they don't understand you, it's rude and unprofessional, hotel room is old and facility is limited, service in holiday is not worth for the price
Stayed 1 night in Jan 2022
Response from El Santuario Resort & Spa on 2022/1/18
Dear valued guest, Please accept our most sincere apologies for your experience during your recent stay. We had meetings with the teams of each area and we are applying corrective actions that lead us to provide a service of excellence as El Santuario Resort & Spa has always provided. Thank you for staying with us and we hope you allow us soon the opportunity to exceed your expectations. With warm regards El Santuario Team

2/10 Terrible

Guillaume

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Horrible. Advertises as having a Jacuzzi in every suite. It is a cold large bath. No way to have temperature increased. We complained and they said max temperature would be 30 degrees. Body temperature is 36.5… the whole hotel looks old (bad maintenance), it is very noisy as well
Stayed 1 night in Dec 2021
Response from El Santuario Resort & Spa on 2022/1/18
Dear valued guest, Please accept our most sincere apologies for your experience during your recent stay. We had meetings with the teams of each area and we are applying corrective actions that lead us to provide a service of excellence as El Santuario Resort & Spa has always provided. Thank you for staying with us and we hope you allow us soon the opportunity to exceed your expectations. With warm regards El Santuario Team

10/10 Excellent

Carlos

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is just and amazing place carved into the side of a mountain. Beautiful location with a lot of amenities and a good restaurant on site. The facility is also super clean and heated pools.
Stayed 2 nights in Oct 2021
Response from Briseydi Irra on 2023/8/15
Dear Carlos:Thank you for taking your valuable time to evaluate us, we hope to see you again very soon.The Hotel El Santuario awaits you with open arms.

4/10 Poor

Justin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Oct 2021
Response from Briseydi Irra on 2023/8/15
Estimada Justin:Gracias por tomarse su valioso tiempo para evaluarnos, esperamos volver a verlos muy pronto. El Hotel El Santuario la espera con los brazos abiertos.

10/10 Excellent

Edder

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena
Stayed 1 night in Oct 2021
Response from Briseydi on 2023/8/15
Estimadao Edder:Gracias por tomarse su valioso tiempo para evaluarnos, esperamos volver a verlos muy pronto. El Hotel El Santuario la espera con los brazos abiertos.

10/10 Excellent

Leopoldo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Briseydi on 2023/8/15
Estimado Leopoldo:Gracias por tomarse su valioso tiempo para evaluarnos, esperamos volver a verlos muy pronto. El Hotel El Santuario la espera con los brazos abiertos.

10/10 Excellent

Manuel

Stayed 2 nights in Aug 2021
Response from Briseydi I on 2023/8/15
Estimado Manuel: Gracias por tomarse su valioso tiempo para evaluarnos, esperamos volver a verlos muy pronto. El Hotel El Santuario la espera con los brazos abiertos.Esperamos que puedan volver para disfrutar de nuestras instalaciones

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, amenities
Las instalaciones increíble
Stayed 2 nights in Jun 2021
Response from El Santuario on 2021/6/29
Buen día De antemano agradecemos sus comentarios, nos complace que nuestras instalaciones fueran de su agrado. Notamos que su calificación final no fue del todo satisfactoria agradeceríamos nos auxilie a identificar nuestros puntos de oportunidad y así poder tomar las medidas pertinentes para brindar la mejor experiencia holística, dentro de nuestros trabajos de renovación considerando cada uno de los punto señalados por nuestros huéspedes.

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien el servicio igual
Stayed 2 nights in Jun 2021
Response from El Santuario on 2021/6/30
Buen día A nombre de todo el personal de El Santuario Resort & SPA agradecemos su comentarios y nos sentimos honrados que su estancia fuera de su agrado, esperamos pronto recibirle nuevamente en casa.

2/10 Terrible

Verified traveler

Stayed 2 nights in Jun 2021
Response from El Santuario on 2021/6/30
Buen día Muchas gracias por su evaluación, agradeceríamos nos comparta sus comentarios para que nos pueda ayudar a identificar nuestros puntos de oportunidad y tomar las medidas pertinentes para brindar la mejor experiencia holística, dentro de nuestros trabajos de renovación consideramos cada uno de los punto señalados por nuestros huéspedes.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to scape from Mexico City within less than 2hrs driving. Love the art and pacific ambience! The views of the lake of Valle de Bravo are priceless. Highly recommended!
Stayed 1 night in Jun 2021
Response from Reservations Manager on 2021/6/10
Thank you very much for your visit.

6/10 Okay

Oscar

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2021
Response from Reservations Manager on 2021/4/16
Le agradecemos su visita y esperamos tener el honor de servirle nuevamente muy pronto

10/10 Excellent

Verified traveler

Stayed 2 nights in Mar 2021
Response from Reservations Manager on 2021/4/16
Le agradecemos su visita y esperamos tener el honor de servirle nuevamente muy pronto

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No airconditioner but not possible to open window due to mosquito, finally very hot and sticky all night. Impossible to make a room chilling enough with one fan. It's a first time to see a hotel which doesn't have a coffee machine.
Stayed 1 night in Mar 2021
Response from Reservations Manager on 2021/3/26
Good morning I am very sorry to hear that your experience was not entirely satisfactory, we appreciate your feedback as they help us improve. We look forward to counting on the honor of your visit again

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The service of the manager of reservation Dante was the worst I had ever received...rhe room are OLD very bad maintanefor the money ...the pool did not have enough shade umbrellas...incredible ro be a 5 stars..and charge as a 6 starts ...will never come back again
Stayed 2 nights in Mar 2021
Response from Reservations Manager on 2021/3/26
Good Afternoon. I am very sorry to hear that your experience was not entirely satisfactory, we appreciate your feedback as they help us improve. We look forward to counting on the honor of your visit again

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal es excelente!!!!! Muy amables y muy amigables, las instalaciones mis respetos!!!! Super recomendado !!!! Ojalá podamos regresar seguido ♥️
Stayed 2 nights in Jan 2021
Response from El Santuario on 2021/1/12
Estimado Huésped: Gracias por habernos dado la oportunidad de hospedarse en El Santuario Resort & Spa Valle de Bravo, siempre es un placer recibir a nuestros huéspedes leales y aun siendo la primera vez, nos dedicamos de corazón y con pasión para asegurarnos que tengan una estadía excepcional.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The resort & spa is peaceful and beautiful. you can really disconnect and relax here. It is an old hotel but they are constantly upgrading. But for me there was 2 mayor turnoffs. The restaurant apart from the slow service what I cant forgive is the food is just blah. It just takes you away from the experience when the only food nearby is just tasteless. The other thing that disappointed me is I am n Expedia Gold Member and this is a VIP Gold recommended hotel which is why I decided on this hotel. But I was never acknowledged and when I brought it up I was promised a bottle of wine that I never received in my 5 night stay. Make of that what you will
Stayed 5 nights in Dec 2020
Response from El Santuario on 2020/12/18
Buen día De antemano agradecemos sus comentarios, cada uno de ellos nos ayuda a identificar nuestros puntos de oportunidad y tomar las medidas pertinentes para brindar la mejor experiencia holística.

2/10 Terrible

Philippe, France

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Huge desillusion. We intended to have a great week of rest in this difficult period. It was not. The hotel is outdated with no proper maintenance. Rooms are neither isolated for sound nor wind! One night, music from the hotel was played loud in common areas preventing us from sleeping. Junior suites which are the cheapest ones do not have fridge... For 200 USD à night, this is a big minus. I think obviously the hotel owner does not care about his customers. It is by no means some holistic nor ecological place. We had to change room 3 times. Only things to save, the view and the personnel in general who try their best to save situation
Stayed 8 nights in Nov 2020
Response from El Santuario on 2020/11/27
Buen día De antemano agradecemos sus comentarios, cada uno de ellos nos ayuda a identificar nuestros puntos de oportunidad y tomar las medidas pertinentes para brindar la mejor experiencia holística.

4/10 Poor

Verified traveler

Stayed 3 nights in Sep 2020
Response from El Santuario Resort & Spa. on 2020/9/19
Muchas Gracias por su calificacion, nos ayudara a mejorar.

8/10 Good

Adriana

Stayed 3 nights in Aug 2020
Response from El Santuario Resort & Spa. on 2020/9/13
Buenas tardes estimado huésped Agradecemos su observaciones, esto nos ayuda a conocer nuestros puntos de mejora. Esperamos poder tenerle nuevamente en casa.

8/10 Good

Francisco J

Traveled with group, Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from El Santuario on 2020/8/25
Buenas tardes estimado huésped Agradecemos su observaciones, esto nos ayuda a conocer nuestros puntos de mejora. Esperamos poder tenerle nuevamente en casa.

8/10 Good

Gerwin

Stayed 2 nights in Mar 2020
Response from Briseydi on 2023/8/15
Estimado Gerwin:Sentimos que su experiencia no haya sido la mejor, tratamos de mejorar día con día, sin embargo, sus comentarios son los que nos ayudan a detectar las áreas en las que requerimos atención, le aseguramos que trabajamos ya en estos detalles. Seguimos a sus ordenes

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Property looks amazing, the staff needs training and attention to details. Food is not consistent in its quality and it takes forever.
Stayed 2 nights in Jan 2020
Response from El Santuario Resort & Spa on 2020/1/8
Estimado Huésped, Lamentamos que su experiencia no haya sido de lo más agradable, esperamos nos pueda brindar una segunda oportunidad para poder darle un mejor servicio como lo es nuestro objetivo, muchas gracias por sus comentarios, lo pasaramos al área correspondiente, para mejorar.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from El Santuario Resort & Spa on 2020/1/8
Gracias.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend
Beautiful place, beautiful view, good service, delicious food.
Stayed 2 nights in Sep 2019
Response from Ruben Becerril/Revenue Manager on 2019/10/25
Thank you very much for having stayed with us and even more for taking the time to share these words and their suggestions. I have already shared them with my General Manager and I am sure you are already taking them into account. I hope we have the opportunity to see you again