The hotel room is filthy, and my daughters spotted a stain on the bed! The personnel are unfriendly, and one of the front desk workers always has a long face and is impatient when we ask for information. Also, when we checked out that day and asked if we could leave our luggage for an hour for breakfast before travelling to the airport, the hostile male staff had an attitude that he didn't like it! I understand that many hotels provide essential services. Also, the rooms smell odd and are not clean or fresh; most importantly, our rooms are so dark that I felt I was trapped and no escape ! I almost wanted to leave the next day, but I had purchased the rooms, and there was no refund, so I had no choice but to stay there! So far, I've stayed in many different hotels in Japan, and this is by far the worst. I think calling them a hotel is misleading; they should be classified as a guest hotel! Anyways, I will not recommend this hotel to anyone 😔