Pros :
- The property is well located, with multiple food options
- Direct train to Shibuya and Shinjuku
- Breakfast is from excelsior cafe downstairs
- The hotel premises are brand new and clean!
Cons:
Personally we would not stay here again for the following reasons,
- We arrived at the property earlier than the check-in time (3pm). The room was ready, but were charged to access it early on a per hour basis. In all my years of travel this has been complimentary, also would not have expected the hotel to incur any significant charges from early access and definitely not on a 1300Y per hour basis.
- Although the property details mention daily housekeeping, only towels and toiletries are provided daily. The room was cleaned on an alternate day basis. The room appeared dusty and unclean, toilets had a mouldy smell.
- Room was dull and gloomy