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Every staff member who helped us from checking in to checking out to sending our suitcases to our next location were extremely kind, professional, and patient. The location itself was comfortable and clean. Compared to other budget friendly hotels, our room at Sotetsu had enough space to fit a stroller, two large suitcases, and two carry-ons with room to spare lol. It was also a few minutes walk away from the Tsukiji Market and the shopping district of Ginza. Highly recommend :)
Room was very small, but reasonable since it's Ginze we are talking about. Staff was very nice and helpful.
Angela
Stayed 2 nights in Mar 2024
Response from Sotetsu Fresa Inn Ginza Sanchome on 2024/3/14
Thank you very much for staying at Sotetsu Fresa Inn Ginza Sanchome.We have a limited number of comfort double rooms available, so we hope you will consider staying with us again.We look forward to serving you again.
This hotel is very clean and the employees kind. Only complaint is there is not enough pillows!
Sara
Stayed 5 nights in Feb 2024
Response from Sotetsu Fresa Inn Ginza Sanchome on 2024/3/12
Thank you for staying at Sotetsu Fresa Inn Ginza Sanchome.We are glad to hear that you had a comfortable stay during your stay.However, we apologize for any inconvenience caused by the pillows. Due to the limited stock of pillows, we are limiting the number of pillows that can be checked out. Thank you for your understanding.Sotetsu Fresa Inn Ginza Sanchome
This is a very convenient hotel in the Ginza district. It is located on a side street with little traffic and with very little noise. My wife and I stayed at this hotel previously in 2022 and we found it to be an excellent value, so I stayed again for two nights in December 2023 on my next visit to Japan, before moving on to Takamatsu to visit my wife's relatives there. A subway station is only about two blocks from the hotel. Also, a few doors down the street from the hotel is a pork and noodle shop which is worth a visit for an economical and delicious meal.
The propety is located steps away from the main shopping strip in Ginza and has a great dining option downstairs for shabu-shabu. The staff is very welcoming and friendly. They were able to communicate in English perfectly and check in was very smooth. The stay was very relaxing and comfortable.
I have stayed in Tokyo multiple times and this is the best hotel I have stayed in for the money.
Jonathan
Stayed 2 nights in Apr 2023
Response from Sotetsu Fresa Inn Ginza Sanchome on 2023/4/13
Thank you for staying at our hotel this time.Thank you for praising us. we are very encouraged. We will continue to do our best to be a hotel that satisfies our customers. Please stay at our hotel when you come to Tokyo again.Thank you very much.
Very quiet. The hotel is on a side street, and we were on the ninth floor, so even when the window opened slightly for fresh air there was little to no street noise. The beds are comfortably firm. We stayed for four nights in December just prior to the year's end. The staff was helpful in sending our large luggage pieces ahead to our final destination in Kagawa Prefecture and in reserving a taxi for us on our December 31st departure. The hotel's location is very walkable for famous high-end stores (which are far beyond our price range), but the main Uniqlo store is also nearby where we bought some nice clothing items and also had a pleasant evening meal in one of the small restaurants in the basement.
Frank
10/10 Excellent
david
2022/12/12
david
Stayed 2 nights in Dec 2022
8/10 Good
Verified traveler
2022/12/4
Liked: Cleanliness, staff & service
Excellent location in Ginza, walking distance to subway and shopping.
Room is clean and tiny
However sagging mattress needs to be replaced
I love everything about this hotel except that the room was really small and I had no room to open up my luggage. And that’s acceptable so next time I’ll just book to a larger room then. I can’t thank enough the staff for their awesome and helpful service as well as for keeping my room immaculately clean. The location is the best coz it’s surrounded with shops and restaurants and the train stations are walkable. Going to and from the Haneda airport is not a problem as well. Will definitely be back when I’m in Ginza again.
Verified traveler
Stayed 3 nights in May 2021
Response from Sotetsu Fresa Inn Ginza Sanchome on 2021/6/23
Thank you for your review. I am glad to hear that overall your experience was positive. We are sorry that the room size cannot meet your expectation. Instead, we will improve our service quality and the amentities we could provide. We hope to see you again soon.
Location was great with lots of eateries around the hotel. Staff was friendly and helpful.
Margaret
Stayed 3 nights in Mar 2020
Response from Receptionist:Runa on 2020/3/17
Dear Ms, Margaret
I am delighted to read you had a great experience at Sotetsu Fresa Inn Ginza-Sanchome. Thank you for taking the time to share your experience with your room amenities that you enjoyed and for acknowledging our team members who assisted in making your stay more convenient and comfortable. Your feedback is much appreciated and I will be sure to share your kind remarks with the entire team. I am sure it will be very well received. Thank you again for your post and I look forward to welcoming you back in the near future.
8/10 Good
Verified traveler
Traveled with group, Traveled with partner, Traveled with family
Easy to reach location in a nice part of town. Double rooms are small but tidy, twin rooms are a generous size for tokyo. Temperatures were mild for Feb while we were there but some reason they run the lobby and hallways super warm, that was the only small downside to our stay.
Verified traveler
Stayed 1 night in Feb 2020
Response from Receptionist : Runa on 2020/3/5
Dear guest, I am delighted to read you had a great experience at Sotetsu Fresa Inn Ginza-Sanchome. Thank you for taking the time to share your experience with your room amenities that you enjoyed and for acknowledging our team members who assisted in making your stay more convenient and comfortable. Your feedback is much appreciated and I will be sure to share your kind remarks with the entire team. I am sure it will be very well received. Thank you again for your post and I look forward to welcoming you back in the near future.
Nice stay, friendy staff................love it. Close to.station
Verified traveler
Stayed 1 night in Feb 2020
Response from Receptionist : Runa on 2020/3/5
Dear, guest. Thank you for choosing the Sotetsu Fresa Inn Ginza-Sanchome and for the review. We are very happy to hear that you had a wonderful experience at our hotel and we look forward to your next visit!
The property was beautoful and clean. Staff were always very helpfuk and tried to find someone who spoke English if they didn't understand you. They had great amenities in tge lobby you could take back to your room. Although the rooms were small they had everything you needed including a full bath tub! We loved the location, easy access to the metro and main station and lots of pkaces to eat around.
Verified traveler
Stayed 5 nights in Jan 2020
Response from Receptionist : Runa on 2020/3/5
Dear guest, I am delighted to read you had a great experience at Sotetsu Fresa Inn Ginza-Sanchome. Thank you for taking the time to share your experience with your room amenities that you enjoyed and for acknowledging our team members who assisted in making your stay more convenient and comfortable. Your feedback is much appreciated and I will be sure to share your kind remarks with the entire team. I am sure it will be very well received. Thank you again for your post and I look forward to welcoming you back in the near future.
Location is the best, the hotel surrounding with shopping mall, restaurants, near train stations and the best is just walking less than 5 mins, all the branded shops like LV, Chanel, MCM and etc...We are very happy to stayed here for 7 nights and we will atay in this hotel again for the next trip in Tokyo.
Verified traveler
Stayed 7 nights in Dec 2019
Response from Front Kotone on 2020/1/5
Thank you very much for having us stay at our hotel. Thank you for choosing our hotel from among the hotels in Japan. We will continue working to become a hotel that will be selected by many people in the future. We sincerely look forward to your visit.
Quite pleased. Convenient, comfortable, friendly staff, good value, love the shave shabu restaurant on the first floor. It is now my regular hotel when I go to Tokyo on business.
Pauline
Stayed 6 nights in Nov 2019
Response from Song on 2019/12/11
Dear.Mr/Ms.Pauline
Thank you very much for your stay and praise.
We will do our best to make you more satisfied with your next stay. We look forward to serving you again.
Best Regards,
Sotetsu Fresa Inn Ginza-Sanchome
Rooms are nice and clean. Top notch location, steps away from Ginza. This hotel would be irresistible to shopaholics who are trying to travel on a budget.
Rooms are tiny but come on this is Tokyo.
Cons: The room was very small. There was limited space to put all of our luggage.
Pros: I love all the amenities. It was near several stations and was surrounded by a lot of restaurants.
Convenient area in the heart of Tokyo. Room is very small like most of the hotels in downtown. But given the location I think this place is worth the money. Staff can speak decent English and knowledge of the area so it’s nice for people who are not familiar with the area