King Suite with Balcony, Non Smoking | In-room safe, blackout drapes, free WiFi, bed sheets
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Reviews of SAUNALAND ASAKUSA - Hostel

1.5 out of 5
SAUNALAND ASAKUSA - Hostel
1-34-2 Asakusa, Tokyo, Tokyo-to

Reviews

8.2

Very Good

Rating 10 - Excellent. 11 out of 26 reviews" "
Rating 8 - Good. 9 out of 26 reviews" "
Rating 6 - Okay. 4 out of 26 reviews" "
Rating 4 - Poor. 1 out of 26 reviews" "
Rating 2 - Terrible. 1 out of 26 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

4/10 Poor

Katie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall we had a bad experience. The way the hostel is set up, people staying in the private rooms had to travel through the space where the individual were located. The space itself was very small so you could hear EVERYTHING very clearly. There was a family staying in the private room with a small child so whenever they left their room to go to the bathroom the child would scream and shout. I recognize that this was not the hostels fault but perhaps they should have warned the family to be respectful and quiet ESPECIALLY after quiet hours. This place was just too small and loud for us. Sorry.
Stayed 1 night in Nov 2019

8/10 Good

Hiu Yan Emily

Liked: Staff & service, property conditions & facilities, room comfort
HY Yung
The room is very big and amenities are sufficient; staff is friendly and helpful; yet the shower curtain is a bit smelly.
Stayed 1 night in Sep 2019
Response from Seven Garden staff Jessica on 2019/10/2
Thank you for staying with us! hope you had a great time staying here. If you have chances to visit Tokyo again, we hope to see you! kind regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Yes, fantastic location . Friendly staff and bar . Very small family room but well designed
Stayed 3 nights in Apr 2019
Response from Momoko on 2019/4/16
Thank you for staying at SEVENGARDEN! We are really glad to hear that you could stay comfortably. We've been trying to improve any facilities, cleanliness and service. If you have a chance to come to Tokyo, please stay at SEVENGARDEN again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I cannot complain anything. Worthy every penny we paid. I used almost all facilities of hotel. Dinner and breakfast were not much but enough and very delicious. Outdoor onsen with snow and Fujisan view was perfect. Bar, library, internet were decorated in style with personally area. Room with terrace area can show you lake and Fujisan view. All staffs treated you as well as your family. Here is diamond of Kawaguchiko.
Stayed 2 nights in Jan 2019
Response from Yoshi on 2019/2/1
this is a review that the guest posted by mistake. it does not tell about out hotel. we don't have onsen with fujisan view. but thank you for the review anyway! Seven Garden Yoshi

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice staff and cafe next door. Grest roomand comfortable beds.
Stayed 1 night in Jan 2019
Response from Seven Garden staff Jessica on 2019/1/6
Thank you for staying at Seven Garden We are really glad to get your review. We've been trying to improve any facilities, cleanliness and services. If you have a chance to come to Tokyo, please stay at Seven Garden again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, clean and nice room. Great location as well, beautiful part of Tokyo.
Stayed 1 night in Jan 2019
Response from Seven Garden staff Jessica on 2019/1/6
Thank you for spending your time to comment for us. We are happy to hear you had a good time at Seven Garden. If you have chances to visit Japan again, we hope to see you! Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and clean room and hostel with lovely staff.
Stayed 1 night in Jan 2019
Response from Seven Garden staff Jessica on 2019/1/6
Thank you very much for giving us great comments! We are very happy. Your message will be very encouraging! Please come again. We look forward to seeing you!

8/10 Good

Sam, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A newly renovated place, its clean and comfortable albeit very small. Good pillows, comfortable bed, private (tiny!) washrooms, and very good service. My only complaint was that something seemed to be off gassing a smell into the room. But there was a balcony door to open which helped. Great location!
Stayed 2 nights in Oct 2018
Response from Yu on 2018/11/10
Thank you so much for staying with us and giving us the good review, Sam!! And we're very sorry for the gas smell thing that made you uncomfortable. We've made sure of it and tried to get rid of it. We'll always try to improve anything guests need as much as possible, We look forward to seeing you again Best regards SEVEN GARDEN

10/10 Excellent

RINKO

Liked: Cleanliness, staff & service, property conditions & facilities
サウナの設備もとても良かったです。
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
浅草寺近くて便利
浅草寺近くなので、ハッピー通りで飲んで、泊まって、朝からお参り出来て便利な場所です。
Stayed 1 night in Mar 2020
Response from Seven Garden staff Jessica on 2020/3/30
この度はご滞在いただきありがとうございました。また東京でお会いできることを心より楽しみにお待ちしております！

8/10 Good

CS, HK

Traveled with group
Liked: Cleanliness, staff & service
位置非常好，距淺草寺或車站只需5~10分鐘左右。自家經營的餐廳的食物也很美味。 我們訂的私人房間(附浴室)在最高層4樓，去到才知道沒電梯(訂房時沒留意)。房間外的走廊是個小小的公共空間(有水煲，微波爐等)，房間內設備也算齊全 (有空氣淨化機)。床很大，三個女性成人剛好，床舖枕頭不是軟身那種，很舒適 (本身不喜歡太軟身) 但空間很小，同時打開3件行李基本沒路可走。浴室(連坐廁)空間也很小，而且是全玻璃，必須拉好浴簾窗簾。洗澡位置與坐廁中間只用浴簾分隔，很容易弄濕整個空間。
Stayed 2 nights in Feb 2020
Response from Seven Garden staff Jessica on 2020/2/28
Thank you for staying with us! hope you had a great time staying here. If you have chances to visit Tokyo again, we hope to see you! kind regards

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
พนักงานน่ารัก คอยตอบคำถามเราตลอดมีความใส่ใจดีมากค่ะ ใกล้กับสถานี ห่างจากวัดเซนโซจิไม่ถึง5นาที
Stayed 1 night in Feb 2020
Response from Seven Garden staff Jessica on 2020/2/27
We are delighted that we were able to exceed your expectations. Many thanks as well for mentioning our staff members! Looking forward to the pleasure of welcoming you back. Sincerely,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
還不錯
接待人員親切，環境舒適，除了灰塵多了一點，其他都可以
Stayed 1 night in Nov 2019
Response from Seven Garden staff Jessica on 2019/12/5
Thank you for staying with us! hope you had a great time staying here. If you have chances to visit Tokyo again, we hope to see you! kind regards

6/10 Okay

MAYO

Liked: Staff & service, property conditions & facilities
ダブルベッド2台の部屋に２人で一泊しました！
4階の部屋だったのですが、エレベーターが無く、階段のみだったので大きい荷物を運ぶのが大変でした。チェックイン時はお兄さんがいたので運んで頂きましたが、チェックアウトの時はスタッフさんが女性1人しかいなかったので、自分で運びました。 キャリーケースだとかなり大変です。 スタッフさんの対応はとても良かったです。 周辺には、お店がたくさんあるのでとても便利な立地です。
Stayed 1 night in Mar 2019
Response from 佐川 on 2019/3/22
この度はSEVENGARDENにご宿泊いただきまして誠にありがとうございました。 エレベーターが無く、大変ご迷惑をおかけしてしまい申し訳ございませんでした。先日、元気な男性スタッフを増員しましたので次回は階段の持ち運びはお任せください！ ご評価いただきましてありがとうございます。 お客様の貴重なご意見をもとにSEVEMGARDENスタッフ一同精進してまいります。 またお会いできることを楽しみにお待ちしております。 SEVENGARDEN 佐川

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
ドミの個室が狭すぎ
フロントがお店にあり、出入り口が隣だったので最初は分かりにくいかも。 対応もサービスも立地もよい。 ドミも寝具はとても快適だが、天井が低く座る事もできない圧迫感が閉塞感を強くする。従って室内では着替えを始め、何をするにも苦痛。寝るだけなら最高。
Stayed 1 night in Nov 2018
Response from Seven garden staff Jessica on 2018/12/17
この度は Seven garden をご利用いただき誠にありがとうございました。 さらに、口コミを投稿していただきありがとうございます。 また、お客様のお言葉を糧にこれからもより良いホステルを目指してまいります。 お近くにお越しの際は、ぜひお立ち寄り下さい。スタッフ一同心よりお待ちしております。

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2018
Response from Yu on 2018/11/15
Thank you for staying with us and the review. We'll try to make the hostel better through such reviews. We look forward to seeing you again Thank you Hostel SEVEN GARDEN

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Oct 2018
Response from Yu on 2018/11/10
Thank you for staying with us. We're very sorry that it seems like you were not satisfied to stay at the hostel very much. We'll try to improve what guests need as soon as possible. Best regards SEVEN GARDEN

10/10 Excellent

Carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyggeligt hostel i Tokyo.
Fantastisk hostel i Tokyo. Super sød og hjælpsomt peronale. hyggelige omgivelser, flotte og rene værelser. Gode senge med gode dyner og puder. Virkelig et anbefalelsesværdigt sted at overnatte i Tokyo.
Stayed 5 nights in Oct 2018
Response from Yu on 2018/11/7
Thank you so much for your compliment, Carina!! We're also very pleased that such a friendly and polite geust like you stayed with us! Really hope to see you again!

8/10 Good

narimasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Yu on 2018/11/9
この度は、 数あるホステルの中からSEVEN GARDENをお選び頂き、誠にありがとうございました。 これからもホステルらしい身近なコミュニケーションを心がけて参りますので、ぜひまたご利用の際は、お気軽にお声がけください！ またのお越しをスタッフ一同、心よりお待ちしております！ SEVEN GARDEN

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2018
Response from SEVEN GARDEN on 2018/9/28
Thank you for staying with us and for your kind review. Look forward seeing you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from SEVEN GARDEN on 2018/9/28
Thank you for staying with us and for your kind review. Look forward seeing you again soon!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
Cerca de todo, lugares de comida a buen precio el Tokyo sky tree esta muy cerca la línea principal del metro esta cerca la gente del staff es muy comprensible y amable akihabara esta a 30 minutos a pie el lugar es extremadamente limpio y las cápsulas son cómodas
Stayed 5 nights in Aug 2018
Response from KIKKA ももか on 2018/8/28
Gracias por tu comentario. No pudimos entender el español, pero tuvimos que usar la traducción. Estamos muy contentos de que pueda pasar un buen rato en nuestro albergue. Y su comentario ha motivado a nuestro personal muy bien. Esperamos verte de nuevo.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
お洒落な部屋
部屋の雰囲気はお洒落で大変良かったです。1点だけ注文をつけるとすると、ベッドに置いてあったティッシは、カバーもなく市販のものがそのまま置かれてました。部屋の雰囲気が台無しでした。
Stayed 1 night in Aug 2018
Response from KIKKA 中野 on 2018/8/30
ご指摘有難うございます。 お客様から頂いたご指摘により、ティッシュケースを設置致しました。 これからも、より良いホステル作りに努めますので、是非またKIKKAをご利用くださいませ。 数あるホステルの中からKIKKAをご利用いただき本当に有り難うございました。

8/10 Good

Matteo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from KIKKA 中野 on 2018/8/30
この度は数あるホステルの中からKIKKAを選んで頂き誠に有難うございました。 お客様から頂く評価は、スタッフの日々の励みになります！ またお会いできるのを楽しみにしております。

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst place I can pick easily.
Only the location is good, but the other things are so bad. No service, not cheap, bad condition, chemical smell, a lot of dust in bed, tiny place not only the cabinet you should sleep but also everywhere like shower room, aisle, locker.. Oh sorry my mistake, there was no locker same as no door lock working for entrance & room. So everyone could be access without any key or something;). I was woken out in midnight by noise that some family made because they couldn't get out from private room because of door lock broken(?), I helped them to get out.. The worst part was their 'Mind'. There are still something under construction & not prepared, and staffs are always saying that "Sorry.. we're just open so.. you know..." repeatedly for excuse. Sorry excuse me?! Then You should not open hotel if you're not ready yet. One advise for the owner, please have a day in your own hotel. You can find out sharpy things and wrong design for 2nd bed stair in a minute..
Stayed 1 night in Aug 2018
Response from KIKKA on 2018/8/28
Please accept our sincere apology for the inconvenience we had caused to you.We are very sorry that we had disappointed you so badly, even you had choose our hostel. We are very regretting we couldn't usher in you in a situation it should be, and very regretting that we had excuse to you so many time. We are trying to improve our hostel every single day. If we could get one more chance to usher in you, we will do our best to enjoy your comfortable stay in our hostel. To close, I want apologize for my poor English and apologize for we had troubling you.