Executive lounge
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Reviews of Pullman Tokyo Tamachi

4.5 out of 5
Pullman Tokyo Tamachi
3 1 21 Shibaura, Minato, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 238 out of 328 reviews" "
Rating 8 - Good. 73 out of 328 reviews" "
Rating 6 - Okay. 11 out of 328 reviews" "
Rating 4 - Poor. 4 out of 328 reviews" "
Rating 2 - Terrible. 2 out of 328 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

M.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff. Rooms have space and very clean.
Stayed 4 nights in Apr 2024

10/10 Excellent

tolga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Yuhei

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Stayed 15 nights in Jan 2024

10/10 Excellent

Hilaire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great springboard to Tokyo. We loved that it is close to trains and a park. Both Mayumi and Jordan on the Executive Floor made a real difference in making our trip a success. Their innate knowledge of the area and fascinating excursions made our trip memorable in the best sense.
Response from Pullman Tokyo Tamachi on 2024/1/17
Dear Hilaire,Thank you for sharing your positive experience with us. We are thrilled to hear that our hotel was great for your Tokyo trip. It's fantastic that you enjoyed our convenient proximity to trains and a park, allowing you to easily explore the area.We are delighted to learn that staff members from the Executive Floor played a significant role in ensuring the success of your trip. Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another memorable stay in the future.Sincerely,

10/10 Excellent

Tanya, houston

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, they managed to check us in early and get us a room as we arrived quite early in Tokyo. We had paid for breakfast but would miss this on our last day because of an early morning flight so they packed breakfast bags for each of us. Would definitely stay here again. Also the location is very convenient with shops and the station right next door!
Stayed 2 nights in Dec 2023

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very convenient
Stayed 2 nights in Aug 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.Great people.Tried the breakfast once but opted for coffee shop the other days.otherwise felt the hidden quality and ambience is great for business trips and classy guests.
Stayed 4 nights in Jul 2023

10/10 Excellent

GERARDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean hotel
Stayed 3 nights in May 2023

10/10 Excellent

Ian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great luxury property located right on the Tamachi JR station. Quiet neighborhood with convenient access to Ginza, Shibuya, and Tokyo station along the Yamanote line. Staff is very courteous and attentive. Property is clean, modern, and spacious even compared to American standards.
Stayed 4 nights in May 2023

10/10 Excellent

Kim Chah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

LENCE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality, quiet area, boutique hotel. Helpful and attentive staff. Close to Tamachi station and the metro Mita line for east access to the many sites of Tokyo. Would stay again.

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to end a trip to japan
The room was absolutely beautiful - large and roomy and the staff (particularly Masa and Jordan) were so helpful and friendly. The executive level lounge was as nice too. Highly recommended!
Stayed 7 nights in Mar 2023

6/10 Okay

Alexander

Liked: Cleanliness
English improvement please
Staff needs to improve their knowledge of English they often didn’t understand my requests
Stayed 1 night in Mar 2023

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very well located near metro, restaurants and shops. Hotel staff was extremely helpful and friendly. Breakfast was of high quality and with great variety of japonese and western food. Will come back on our next visit to Tokyo!
Stayed 3 nights in Mar 2023

10/10 Excellent

Kayla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay - really comfortable and clean rooms. Conveniently located next to many transportation options. Starbucks and family mart near by.
Stayed 4 nights in Feb 2023

10/10 Excellent

Seung eun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
room is comfy and convenient to use. Food was okay in general but not really par with the quality of 5 star hotel.
Stayed 3 nights in Jan 2023

10/10 Excellent

Chris

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very satisfied.

10/10 Excellent

BIN AHAMAD JOHARI

10/10 Excellent

HOI KING

10/10 Excellent

Anthony Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very big in Japanese standard and is close to a metro station
Stayed 5 nights in Oct 2022

10/10 Excellent

Edi

Stayed 9 nights in Oct 2022

10/10 Excellent

Eiji

Stayed 1 night in Oct 2022

8/10 Good

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Peggy

Stayed 7 nights in Aug 2022

10/10 Excellent

Amit

Stayed 5 nights in Aug 2022

8/10 Good

Keith

Stayed 1 night in Jun 2022

10/10 Excellent

SCOTT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Just a great hotel, location, and service. Has to be the best shower (water pressure) I have used at a hotel. Only disappointment but due to Covid, there was no breakfast buffet only a small selection to choose from. Will definitely be back next time in Tokyo.
Stayed 4 nights in May 2022
Response from Guest Experience Team on 2022/6/12
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Amit

Stayed 8 nights in Apr 2022

10/10 Excellent

Khin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pretty amazing. The room was spacious and the staff was super accommodating during our stay there. They helped us with everything we needed.
Stayed 3 nights in Dec 2021

10/10 Excellent

Ryotaro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021

10/10 Excellent

N

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Recently decorated clean hotel, although I was in quaranteen for 14 days the experience was very pleasent. Staff were eager to please. A shoping centre was 50m from the hotel with plenty dining options and take aways. Breakfast was satisfactory. I highly recommend this hotel.
View from the hotel window showing the shoping centre opposite
Clean modern bathroom
King size bed
Faintly large TV, an exercise bike and a dehumidifier
Stayed 14 nights in Sep 2021
Response from Guest Experience Team on 2021/10/5
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Tokyo Tamachi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
It was very cozy comfortable room and 24 hour open gym was convenient for me. It was bit disappointed that Bar and restaurant were closed so early that I could only eat dinner some cvs foods,
Stayed 4 nights in Feb 2021
Response from Guest Service Team on 2021/5/17
Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Tokyo Tamachi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Apologize for the inconvenience caused you during the stay due to the closure of restaurants & bars, this is to be in line with the restriction that the government had announce. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Senior Guest Experience Manager on 2020/2/14
Dear Guest, Thank you very much for your great feedback! We look forward to welcoming you again soon. Best regards,

10/10 Excellent

Emad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from Senior Guest Experience Manager on 2020/2/6
Dear Guest, Thank you very much for the fantastic feedback! We look forward to welcoming you again soon. Best regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing was too much trouble for the staff, clean and facilities to high standard
Stayed 4 nights in Jan 2020
Response from Guest Experience on 2020/1/29
Dear Guest, Thank you very much for choosing Pullman Tokyo Tamachi on your stay, and taking that time to share your experience. We are pleased to hear that you had a great time with us, and enjoyed your stay. We are all looking forward to welcoming you back in near future. Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from ゲストエクスペリエンス / Guest Experience on 2020/1/29
お客様へ この度はプルマン東京田町をご利用いただき誠にありがとうございます。またレビューをお寄せいただきましたこと、重ねて御礼申し上げます。 またのご来館をスタッフ一同心よりお待ち申し上げております。 Dear Guest, Thank you very much for staying at Pullman Tokyo Tamachi and taking the time to share your experience. We are all looking forward to welcoming you back in near future. Best Regards,

10/10 Excellent

Christine, Chicago, IL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, 3 minute walk from Tamachi station. Room is very clean, great shower pressure, very modern ambiance, courteous staff. Seven eleven, Life supermarket and many restaurants in the building across. To get to the hotel from Narita airport, take Skyliner access train (39 minute) non stop to Nippori station, then change to JR Yamanote line to Tamachi station (25 minutes), the cost is 2470 YEN. You can buy train ticket and Pasmo card at the ticket machine (English language available) with cash at Narita airport, just follow the sign for train after you get out of baggage claim.
Stayed 4 nights in Dec 2019
Response from Guest Experience Officer on 2020/1/10
Dear Guest, Thank you very much for choosing Pullman Tokyo Tamachi and sharing your lovely feedback. We are pleased to hear that you had a great time with us and enjoyed the neighborhood that surrounds our hotel. We are all looking forward to welcoming you in near future! Best Regards,

8/10 Good

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Guest Experience Officer on 2019/12/4
Dear Guest, Thank you very much for choosing us on your recent trip and taking the time to share your experience. We are all looking forward to welcoming you soon! Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Guest Experience Officer on 2019/11/21
Dear Guest, Thank you very much for your 5 starred review! We are all looking forward to welcoming you soon! Best Regards,

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Guest Experience Officer on 2019/11/21
Dear Guest, Thank you very much for sharing you wonderful review! We are pleased to hear that you had a great time with us and looking forward to welcoming you soon! Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Guest Experience Officer on 2019/11/21
Dear Guest, Thank you very much for choosing us on your recent trip and for your wonderful review! We are pleased to hear that you had a great time with us and looking forward to welcoming you soon! Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic stay at this hotel for 2 weeks of my 4 week holiday for the Rugby World Cup. Staff were friendly and readily available for any questions had. Rooms were fantastic, well sound-proofed and the shower amazing! Beds very comfy too. Plenty of options for food nearby and a great supermarket 2 minutes away. The hotel is situated close to the JR station Tamachi which is convenient for those travelling with a JR rail pass. I would recommend this hotel to anyone and everyone, and would not hesitate to stay here again!
Stayed 14 nights in Sep 2019
Response from Guest Experience Officer on 2019/11/12
Dear Guest, Thank you very much for staying with us! I am so glad you enjoyed your experience at pullman Tokyo Tamachi and the neighborhood that surrounds our hotel. What I enjoyed most about your review was your comments about our colleagues. Your kind and gracious comments regarding the exceptional service and attention you received from the entire staff is greatly appreciated. I have taken the liberty of sharing your comments with our team and commend them for a job well done. We look forward to welcoming you back when travels find you back in Tokyo! Best Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very new, clean. Very friendly and helpful staff especially during the Typhoon
Stayed 4 nights in Oct 2019
Response from Guest Experience Officer on 2019/10/21
Dear Guest, Thank you very much for staying at pullman Tokyo Tamachi and 5 starred review! We are pleased to hear that you had a great time with us and we all hope that you did not have a huge trouble with the typhoon. We are all looking forward to welcoming you in near future! Best Regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019
Response from Guest Experience Officer on 2019/11/5
Dear Guest, Thank you very much for your wonderful review! We are pleased to hear you had a great time with us and all looking forward to welcoming you in near future!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern in styling, if you have been to a Pullman Hotel before you will know what to expect as they are very consistent. The staff are all very polite and more than happy to help and will go the extra mile for you (they even added some special touches as it was our honeymoon). The room itself it spacious, in good condition and the cleaning staff do a very good job when making up the room. The bed we had was a king size but it was much bigger than a standard UK king size bed (enough to fit 4 pillows side by side) it is also very comfortable so you'll get a good night's rest. Sound proofing is very good as we heard no noise from neighbouring rooms. The shower was very powerful something I always appreciate at a hotel. There is a 24hr convenience stores nearby and a supermarket below. There are also a few restaurants directly across and below from the hotel (these can get quite busy after work hours as nearby office staff do use them). The railway station is next to the hotel and is a short walk away so it makes travelling around Tokyo very convenient. Be aware the entrance to the hotel is not on ground floor so make sure to pay attention to the wayfinding signs.
Stayed 3 nights in Sep 2019
Response from Guest Experience Officer on 2019/10/18
Dear Guest, Thank you very much for your lovely review and we are pleased to hear that you enjoyed your stay with us and the neighborhood surrounds our hotel! We all hope you had explored more about Tokyo! We are looking forward to welcoming you soon!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff, modern hotel, very close to train and metro stations and a wide variety of food outlets.
Stayed 5 nights in Sep 2019
Response from Guest Experience Officer on 2019/10/4
Dear Guest, Thank you very much for your lovely review and choosing us for your recent stay! We are pleased to hear that you enjoyed your time with us and the neighborhood that surrounds our hotel. We are all looking forward to welcoming you in near future!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect stay in Tokyo
A beautiful modern hotel which easy access to a JR line. A great gym and staff. Can’t recommend staying here enough.
Stayed 1 night in Sep 2019
Response from Guest Experience Officer on 2019/10/4
Dear Guest, Thank you very much for choosing pullman Tokyo Tamachi, and we appreciate that you have taken the time to review our hotel. We are very pleased to hear that you have enjoyed your time with us. We hope to welcome you back again at pullman Tokyo Tamachi soon! Sincerely,