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Reviews of Onsen Ryokan Yuen Shinjuku

3 out of 5
Onsen Ryokan Yuen Shinjuku
5-3-18 Shinjuku, Tokyo, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 46 out of 1000 reviews" "
Rating 4 - Poor. 19 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely relaxing and beautifully finished space, near parks.
Stayed 2 nights in Apr 2024

10/10 Excellent

rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute hidden gem in a great area with an amazing mineral bath on top of the building
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the most wonderful stay here. A stunning hotel, and the onsen was incredible. The staff were so lovely. Would come back in an instant!
Stayed 2 nights in Apr 2024

10/10 Excellent

CHRIS

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful aesthetics and very traditional Ryokan. As soon as you step your foot in they will make you feel very special. Property is very well kept as it was clean and remodeled. Staff are super friendly and welcoming. Private hot bath was also a very nice experience and the Japanese breakfast was beautiful and tasty. 5/5 highly recommended.
Stayed 3 nights in Apr 2024

10/10 Excellent

Louellen

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful entry and lobby with compact yet very convenient rooms. Loved the atmosphere and traditional style with modern conveniences. Great location
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent ratings didn’t lie. We had one of the small rooms and in spite of being huge North Americans, we loved it.
Stayed 3 nights in Mar 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely, the location is handy for Shinjuku and we loved the Onsen!
Stayed 3 nights in Mar 2024

8/10 Good

FRANKIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would be even better if the onsen area is larger
Stayed 2 nights in Mar 2024

10/10 Excellent

Vita

Stayed 3 nights in Mar 2024

4/10 Poor

Damien

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

Alexandra

Disliked: Amenities, property conditions & facilities
The room was too small, the matress was too soft, can’t get hot drinking water.
Stayed 1 night in Feb 2024

10/10 Excellent

Wing Yee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024

8/10 Good

Hannah

Stayed 3 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2023

10/10 Excellent

Zeta

Stayed 1 night in Jan 2024

10/10 Excellent

Dylan

8/10 Good

JUNKO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will use this hotel again.
The hotel was very comfortable and quiet atmosphere
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the onsen facilities, need to walk about 15mins tonthe subway.
Stayed 3 nights in Nov 2023

10/10 Excellent

Mbeke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop Onsen was the perfect way to end my stay in Tokyo. Rooms are small but clean, and the bed was comfortable. Was glad to see they had water stations on multiple floors. It is a short walk away from the most lively part of shinjuku, which made it feel a little more relaxing. About a 10 minute walk from the nearest subway line, and about 17 minutes from Shinjuku Station.
Stayed 2 nights in Nov 2023

10/10 Excellent

Manilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

TIONG YEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far from subway
Stayed 6 nights in Oct 2023

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at Yuen Onsen Shinjuku. Cleanliness of facilities are great. Onsen on top of hotel is nice to have.
Stayed 7 nights in Oct 2023

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

6/10 Okay

Yoona

Traveled with partner
Liked: Staff & service, amenities
It was too dusty.
Stayed 3 nights in Oct 2023

8/10 Good

Pawel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as you walk in, you begin to feel relaxed, which I’ve loved! It’s very neat and tidy, decorated in a minimalistic way, yet every amenity that you might think of is available to you, onsen is located on the 18th floor and has great view over Tokyo they allow you to use it even if you’ve got tattoos. The only downside was that the mixture of small room size, low ceiling and the walls/ceiling colour choice can actually make you feel claustrophobic…and the breakfast was not very tasty😬 besides that, I was very happy! I could,even say ‘impressed’
Stayed 3 nights in Oct 2023

10/10 Excellent

Yuliya

Stayed 5 nights in Sep 2023

10/10 Excellent

Jie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A walkable distance to subway lines and the Shinjuku business area. There are several convenience stores around. All the staff we met are very friendly. We especially enjoy the hot spring on the top floor. It's a satisfying experience staying here.
Stayed 2 nights in Sep 2023

6/10 Okay

Carol

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Twin rooms are really small for 2 people. Even by typical Tokyo standard. At least 10 minutes walk to all Metro/JR stations.
Stayed 4 nights in Sep 2023

10/10 Excellent

Pang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the edge of Shinjuku busy area. Good thing about this is it is quiet compares to the crowds and unsafe in Shinjuku 歌舞伎町 area. Then a little walk from the train / subway stations about 15 mins is needed everyday. I would still count it convenient. 7-11 and Family Mart just across from the facility. And 5mins walk, there is a York food supermarket, price is good. Hotel is very welcome and comfortable. Onsen at the top floor that I used every morning. Hotel staffs are super helpful and polite, this includes the front desk and cleaning staff. Definitely will stay again.
Stayed 5 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Was great
Stayed 4 nights in Sep 2023

10/10 Excellent

Pamela Toon Yong, Singapore

Stayed 3 nights in Sep 2023

10/10 Excellent

Madeleine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooftop onsen! It is about a 20 minute walk from Shinjuku Station, but there are other bus stops and subway stops closer.
Stayed 4 nights in Sep 2023

8/10 Good

itzel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with 1-2 exception
Very nice place, affordable price, decent location, smelled a great, washer and dryer were great, room was small but I knew that going in and wasn’t too bad if u organize ur stuff. My only faults were the elevator took forever especially during check out and as a foreigner with tattoos I picked this hotel cuz it had an osen. I figured a hotel would be cool with that since they deal with foreigners 24-7 but nope couldn’t use osen because of my tattoo and I have bigs too hard to cover up.
Stayed 4 nights in Sep 2023

10/10 Excellent

Cinntha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, a relaxing retreat after long days of exploring! The room is small, but the two of us managed. Onsen was lovely.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel with onsen. The room is small, but its got everything that you need to enjoy your stay. Would definitely go again.

6/10 Okay

Natasha

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel is pretty but we found it to be too crowded to enjoy some of the offered amenities. The on-site onsen is a lovely though but it is a revolving door of guests coming in and out and it felt like the facilities were sort of dirty. Our room was not bad but we found it to be quite small for two people and there was not really anywhere to store or put our clothes. The positive of this hotel is the lovely staff who was helpful and kind the entire time. Also the morning breakfast is pleasant.
Stayed 5 nights in Sep 2023

10/10 Excellent

Dale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Dirk

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really fantastic and helpful. Breakfast was really good. Easy to walk to the bustle of Shinjuku but not be right in the middle of it.
Stayed 3 nights in Aug 2023

10/10 Excellent

Karin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As many reviewers mentioned, this hotel is located about 10 minutes away from the closest metro stop (Marunouchi Line - M10 (Shinjuku Gyoemmae)). The metro stop is small, but accessible to a number of tourist attractions. The hotel is also about a 15 minute walk to the heart of Shinjuku. We loved our stay here; the onsen was a highlight after walking nearly 8-10 miles a day. We could relax, take a nice warm bath, and decompress from the tourist activities we had done that day. Additionally, as many people mentioned too, the hotel is right across from 7-11, making it very easy to grab a quick bite to eat. Highly recommend doing the traditional Japanese breakfast at least ONCE during your stay at the hotel. It's beautifully presented and filling, but is just more costly than picking up a quick onigiri or sandwich from the 7-11. There are laundry and water facilities on floors 5, 10 and 15. The onsen is located on floor 18, I believe. Our only complaint was that the rooms are just slightly tight. We had 2 adults, and one child, in a queen/king size bed futon, and we were hopping over our luggage and other things. It wasn't horribly inconvenient, but it was snug compared to other hotels we stayed at in Japan. Overall, though, we enjoyed our stay here. My 8-yo daughter said it was "the best hotel we stayed at during our trip" so overall, we were pleased with the accommodation and overall ease of the hotel location and facilities. Thank you so much for a pleasant stay!

10/10 Excellent

Chloe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and modern. Staff were extremely helpful. I will recommend this hotel to anyone I know who is visiting Tokyo.
Stayed 5 nights in Aug 2023

10/10 Excellent

Taryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Traditional modern ryokan onsen in Shinjuku
Wonderful stay, nice ryokan onsen style with a nice onsen on the rooftop. Rooms are super small but overall slept well
Stayed 2 nights in Jul 2023

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, Zen, Convenient
Really lovely hotel, beautiful and serene. About 8 minute walk to the subway and 10 minute walk to cool nighttime hangouts. Not large but very comfortable and felt luxurious. The rooftop onsen was absolutely perfect in the evening and it was a spa-like vibe.
Small but extremely comfortable and clean
Stayed 5 nights in Jul 2023

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Sharon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the hotel, the room was on tje small side, wish I could have upgraded, but there was no availability so definitely a popular hotel. Area was ok, you have a few restuarants on the same road as well as a Seven 11 shop opposite and Family Mart down the road, which is very convenient. Onsen was lovely, I went once and it was very relaxing. We also had the Japanese breakfast and I loved that experience and thought it was reasonably priced. Only two things i would change- the ability to check in earlier (even if you have to pay) qhen you have been travelling for over 15 hours and want to put your head down its really awful to be told you cant get in your room until 3pm. That said the staff tried to be as accomodating as they could. The other was that the staff were more multi lingual- there are a lot of foreigners at the hotel and a number of us struggled to get our points understood. Ending on a high though, I would stay again - it was walking distance (15 mins) to our main station Shinjuku
Stayed 13 nights in Jul 2023

10/10 Excellent

Francine, North York

Liked: Cleanliness, staff & service, property conditions & facilities
The onsens were amazing and staff very courteous. It was a great experience and would definitely recommend to anyone.
Stayed 3 nights in Jul 2023

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

LI CHENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

8/10 Good

yoon

Stayed 1 night in Jul 2023

10/10 Excellent

Percy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in 5 different hotels in our 11 days Japanese trip with two teenager, best Onsen for the trip. Quiet and convenience location. 15 minutes walk from Shinjuku Station while hotel location is in a quiet street. You can enjoy relaxing while not far from shopping area which is a plus. Only thing is this place booked up very fast. Make sure reserved couple months before visit.
Stayed 1 night in Jul 2023

10/10 Excellent

Frank

Stayed 5 nights in Jun 2023