There is no human at the reception desk which made it a bit confusing for us, but all worked out great in the end. Elevator needs fresh painting and new flooring, The unit is smaller than expected, but in great working condition and very clean and comfortable. there is no English instruction on how things work, but it was not hard for us to figure things out. Overall it's a great place to stay, close transportation and plenty of restaurants, convenient stores, and shopping areas all within walking distance.