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Reviews of JR WEST GROUP VIA INN SHINAGAWA OIMACHI

3 out of 5
JR WEST GROUP VIA INN SHINAGAWA OIMACHI
4-3-1 Oi, Shinagawa, Tokyo, Tokyo-to

Reviews

8.4

Very Good

Rating 10 - Excellent. 226 out of 566 reviews" "
Rating 8 - Good. 246 out of 566 reviews" "
Rating 6 - Okay. 70 out of 566 reviews" "
Rating 4 - Poor. 16 out of 566 reviews" "
Rating 2 - Terrible. 8 out of 566 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Oswald

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms we were put in were very tiny. We booked a doublebed room for an adult and kid and we felt the space was enough for one person only. There is very little space between the bed and the wall so it is claustrophobic if you are used to space. Rest of the aspects of the hotel were fine.
Stayed 5 nights in Mar 2024
Response from Via Inn Shinagawa Oimachi Manager on 2024/4/14
Thank you for using Via Inn Shinagawa Oimachi.We apologize for any inconvenience caused regarding the size of your room.In addition to regular standard rooms, our hotel also offers larger deluxe rooms and twin rooms with two beds, so please take advantage of them the next time you have the opportunity to stay.We look forward to your next visit.

8/10 Good

LIZETH

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from Via Inn Tokyo Oimachi Manager on 2024/2/18
This time, thank you for staying at our hotel.If you have another oppoturnity, we look forward to seeing you again.VIA INN Tokyo-Oimachi manager

8/10 Good

Jun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall not bad, i would give a 5 stars if they didn't charge a mystery 400 yen. This is the first time out of dozen times ive been at business hotels. Not concerned about the amount but why couldnt they add that in before checking in
Stayed 6 nights in Jan 2024
Response from Via Inn Tokyo Oimachi on 2024/2/4
Thank you very much for using Via Inn Tokyo Oimachi. What you paid on-site is the accommodation tax set by the Tokyo Metropolitan Government. At our hotel, accommodation tax is settled on-site. We apologize for the inconvenience and appreciate your understanding.Via Inn Tokyo Oimachi Manager

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly! The hotel is very clean and cozy. I would stay here everytime I go back to japan.
Response from Via Inn Tokyo Oimachi Manager on 2024/2/18
This time, thank you for staying at our hotel.And thank you for compliment about staff kindness and facility cleanliness.We look forward to seeing you again.VIA INN Tokyo-Oimachi manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, amenities and location
Stayed 17 nights in Nov 2023
Response from Viainn Tokyo Oimachi on 2024/1/5
Thank you for staying and the comment. We are happy that you felt good for the service and the location. We hope that you will stay our hotel when you come to Japan.Thank you

8/10 Good

Vera

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from ヴィアイン東京大井町 支配人 on 2023/11/25
この度はヴィアイン東京大井町をご利用いただきありがとうございます。ご滞在中ご満足いただけたようで何よりでございます。当館では引き続きお客様にご満足いただけるよう精進して参りますので、また何かの機会に当館をご利用いただければ幸いでございます。お客様のまたのご来館心よりお待ちしております。

10/10 Excellent

Bert

Stayed 2 nights in Oct 2023
Response from ヴィアイン東京大井町 支配人 on 2023/10/16
この度はヴィアイン東京大井町をご利用いただきまして、誠にありがとうございます。また10評価の高評価をいただき重ねてお礼申し上げます。今後も継続してお客様に満足していただけるよう精進して参りますので是非、またヴィアイン東京大井町をご利用お待ち申し上げております。

10/10 Excellent

Bert

Stayed 2 nights in Oct 2023
Response from ヴィアイン東京大井町 支配人 on 2023/10/13
この度はヴィアイン東京大井町をご利用頂きましてありがとうございます。お忙しいところ評価をいただきまして、誠にありがとうございます。また機会がありましたらヴィアイン東京大井町をご利用いただければ幸いでございます。

10/10 Excellent

Hy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ヴィアイン東京大井町 支配人 on 2023/10/11
この度はヴィアイン東京大井町をご利用頂きましてありがとうございます。お忙しいところ評価をいただきまして、誠にありがとうございます。また機会がありましたらヴィアイン東京大井町をご利用いただければ幸いでございます。

8/10 Good

Shiho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very affordable and and excellent customer service. If you are a tall person, the bed might be too small for you and the mattress is quite hard. Good location. There are a lot of restaurants and seven eleven downstairs . I actually like the area. If you have a big suitcase, might be a bit hassle to get to the hotel because you have to take local line (one stop though ) from shinagawa station. Overall It was good. If I don’t have a big luggage next time, I will definitely come back. Thank you
Stayed 1 night in Sep 2023
Response from ヴィアイン東京大井町 支配人 on 2023/10/11
Thank you for choosing Via Inn Tokyo Oimachi.We are glad that you were satisfied with your stay.We will continue to work hard to ensure customer satisfaction.We hope that you will use our hotel again when you come to Oimachi.

10/10 Excellent

Mimi

Business traveler
Liked: Amenities, property conditions & facilities
ベッドも広くてゆっくり眠れました!
Stayed 1 night in Aug 2023
Response from フロント 吉田 on 2023/9/4
この度はヴィアイン東京大井町をご利用頂きましてありがとうございます。5の高評価を頂き、滞在中は快適過ごしていただけたようで、何よりでございます。。次回のご宿泊もご満足頂けるものとなるようサービス向上に努めて参ります。今後ともヴィアイン東京大井町をご愛顧頂けますと幸いです。ヴィアイン東京大井町 支配人

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and kind. Very close to Oimachi station. Plenty of place to eat nearby. I would stay here again.
Stayed 13 nights in Jul 2023
Response from フロント 吉田 on 2023/9/4
Thank you for choosing our hotel from among many hotels. We would also like to thank you again for taking time out of your busy schedule to post your evaluation. All the staff will work hard to provide better service. We are looking forward to seeing you again.Via Inn Tokyo Oimachi

8/10 Good

Tinashe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! If you’re coming by car, just make sure to make a reservation for parking. Overall, it’s a good hotel that’s conveniently located.
Response from フロント on 2023/9/3
Thank you for using Via Inn Tokyo Oimachi.We are also glad to hear that you were very satisfied with your stay.As for the location, we believe that it is conveniently located, as you have said, so we hope that you will use our hotel again on another occasion.Thank you for posting your review while you are busy.We look forward to your next visit.

8/10 Good

Sin Cho

Stayed 19 nights in Jun 2023
Response from フロント on 2023/9/3
この度はヴィアイン東京大井町をご利用いただきありがとうございます。今回の滞在につきまして、ご満足いただけたようで何よりでございます。引き続きお客様にご満足いただけるよう努めて参りますので、また何かの機会に当館をご利用いただければ幸いでございます。

10/10 Excellent

Fumiaki, Daly City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from ヴィアイン東京大井町 フロント on 2023/10/15
この度はヴィアイン東京大井町をご利用いただき誠にありがとうございます。高評価の投稿を拝見し、お客様が快適にご利用いただけたようで何よりでございます。お忙しい中口コミのご投稿ありがとうございました。またのご利用お待ちしております。ヴィアイン東京大井町 支配人

8/10 Good

michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff. The standard rooms are small, the bed was adequate as a double. Breakfast good, but cafe bar where it is served could do with a deep clean. The hand sanitizing and plastic glove wearing for self service seems a bit excessive (still standard in many hotels). Hopefully that will end soon! General cleanliness very good.
Stayed 3 nights in May 2023
Response from ヴィアイン東京大井町 フロント on 2023/10/15
Thank you very much for using Via Inn Tokyo Oimachi.We would like to thank you again for your highly rated comments regarding our customer service and breakfast.However, we will report any comments regarding the lack of cleanliness of the drink corner to the person in charge of breakfast and will make improvements immediately.Thank you for taking the time out of your busy schedule to post your review.Via Inn Tokyo Oimachi Manager

8/10 Good

Tan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed spring is abit old as could hear the springy sound once sitting on the bed. The room services need to be improved as they didnt help to clean up the table in the room. The bedsheet was not properly tidied up too. Overall, the location of the hotel is very convenient and staff was polite.
Stayed 4 nights in May 2023
Response from ヴィアイン東京大井町 フロント on 2023/10/15
Thank you very much for using Via Inn Tokyo Oimachi.We apologize for the inconvenience caused to you regarding the bed.We will share your opinions with the equipment manager and strive to improve.Thank you very much for taking the time out of your busy schedule to provide us with your valuable feedback.Via Inn Tokyo Oimachi Manager

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a 3 minute walk to oimachi station, very convenient for transportation! We stayed for 6 nights to visit around Tokyo, easy to get around. Staff were kind and professional. Helped us with transporting our suitcases through a luggage service to Kyoto with ease. Room is a bit small for 2 but the costs to stay were very fair. Would stay again!
Stayed 6 nights in May 2023
Response from ヴィアイン東京大井町 フロント on 2023/10/15
Thank you very much for using Via Inn Tokyo Oimachi.As our customers have said, our hotel is a very convenient hotel located within a 5-minute walk from Oimachi Station.We would also like to thank you for your compliments regarding our staff's customer service.We will use your comments as encouragement to further improve our services.Thank you very much for taking the time out of your busy schedule to post your review.We look forward to seeing you again.Via Inn Tokyo Oimachi Manager

10/10 Excellent

Gloria J

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small, but functional. Having some drawers for your clothes.
Stayed 1 night in May 2023
Response from ヴィアイン東京大井町  on 2023/10/15
Thank you very much for using Via Inn Tokyo Oimachi.Thank you again for your compliments regarding the room.Our hotel can comfortably accommodate not only one person but also two people.Thank you very much for taking the time out of your busy schedule to post your review.Via Inn Tokyo Oimachi Manager

2/10 Terrible

bryan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
insects
Stayed 1 night in May 2023
Response from ヴィアイン東京大井町  on 2023/10/15
Thank you very much for using Via Inn Tokyo Oimachi.However, we are very sorry that we have caused customers to feel distrust regarding hygiene.We will share this information with the facility and sanitation manager and make improvements immediately.Thank you very much for taking the time out of your busy schedule to post your review.Via Inn Tokyo Oimachi Manager

8/10 Good

michie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good 😊
Stayed 7 nights in Apr 2023
Response from ヴィアイン東京大井町  on 2023/10/15
Thank you very much for using Via Inn Tokyo Oimachi.We would like to thank you again for your compliments regarding our staff's customer service.We will continue to strive to further improve our services based on your evaluation.Thank you very much for taking the time out of your busy schedule to post your review.Via Inn Tokyo Oimachi Manager

8/10 Good

michie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is good
Stayed 7 nights in Mar 2023
Response from ヴィアイン東京大井町 支配人 on 2024/1/8
この度はヴィアイン東京大井町をご利用いただきありがとうございます。フロントスタッフの対応につきましてもお褒めいただき大変光栄でございます。当館では引き続きお客様にご満足いただけるよう努めて参りますので、また大井町周辺へお越しの際はぜひ当館をご利用いただければ幸いでございます。お客様のまたのご来館心よりお待ちしております。

10/10 Excellent

Miho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this Hotel. Location from the Shinagawa JR Station to the Hotel is 2 to 3 min on foot. Elevator is behind the escalator ( you should note this as elevator is very important to carry check in and carry on luggage’s. Clean Hotel w/ washer/dryer/soap in one machine. Service is excellent.
Stayed 1 night in Mar 2023

8/10 Good

Chieko

Liked: Cleanliness, staff & service, property conditions & facilities
Beds we like sleeping on a rock and pillows were terrible
Stayed 6 nights in Mar 2023

10/10 Excellent

Raja Nazri

Stayed 5 nights in Mar 2023
Response from ヴィアイン東京大井町 支配人 on 2024/1/8
この度はヴィアイン東京大井町をご利用いただき誠にありがとうございます。高評価の投稿を拝見し、お客様が快適にご利用いただけたようで何よりでございます。お忙しい中口コミのご投稿ありがとうございました。またのご利用お待ちしております。

10/10 Excellent

Edward

Stayed 3 nights in Feb 2023

10/10 Excellent

Julie

Stayed 1 night in Mar 2023

6/10 Okay

Nitin Kumar

Business traveler
Dust particles were flying in room
Stayed 7 nights in Feb 2023

10/10 Excellent

julie

Stayed 1 night in Feb 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, great restaurants around the area, walking distance to Oimachi station.
Stayed 3 nights in Feb 2023

8/10 Good

MEIHUA

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Convenient location, good price
Stayed 4 nights in Feb 2023

10/10 Excellent

David

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Gongzheng

10/10 Excellent

mizuho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
アメニティのバラエティーを増やしてほしい。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities
Stayed 6 nights in Aug 2019

6/10 Okay

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
staying in Tokyo
Too early of a check out...otherwise..pricey and not a lot to offer..wifi not great and no technical help available when I had an issue..
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location across the street from the train station.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good priced hotel
Great hotel for the price you pay. Very clean, comfortable and I highly recommend it for budget stayers.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Christopher, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer property
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast from a convince store is better than what is available.
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice location. Friendly and helpful staff.
Front desk staff are very friendly.(most of them have limited English). However, if you need staff who can speak English you can ask for one but they are not there for 24 hours. I like its location where near by JR station. I have some issue with my i phone charge, and ask front desk to borrow one. They prepared it in 5 mins. Check in and check out service are very smoothly.
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from CLERK GIRUVART on 2018/6/4
Thank you for staying with us this time. The location of our hotel is good. It is a distance of 10 minutes by train to Odaiba. It is 20 minutes by train to Shinjuku. It is 30 minutes by train to Sakuragicho(Yokohama). I will be waiting for you again.

10/10 Excellent

Mariusz

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Close to the train station. Easy transport.
Standard hotel. I was happy with the room except there was pretty much of dust everywhere. The ventilation in toilet was full of dust - I cleaned it myself. It's impossible to open the window - it's stupid policy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staffs
Very good location, close to subway, supermarket and malls.
Stayed 3 nights in Apr 2018
Response from CLERK GIRUVART on 2018/4/30
Thank you for staying with us this time. The location of our hotel is good. It is 3 minutes to Oimachi station. There are plenty of eating and drinking establishments around Oimachi station. The bus for Haneda Airport leaves from Oimachi station. It is very convenient. We are waiting for the use of another. I will be waiting for you again.