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Reviews of JR WEST GROUP VIA INN HIGASHIGINZA

3 out of 5
JR WEST GROUP VIA INN HIGASHIGINZA
2-15-13 Tsukiji, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 398 out of 860 reviews" "
Rating 8 - Good. 354 out of 860 reviews" "
Rating 6 - Okay. 80 out of 860 reviews" "
Rating 4 - Poor. 17 out of 860 reviews" "
Rating 2 - Terrible. 11 out of 860 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Romila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ヴィアイン東銀座　支配人 on 2024/1/18
この度はヴィアイン東銀座をご利用いただきまして誠にありがとうございます。ご滞在中はごゆっくりとお過ごしいただけましたでしょうか？満点の評価を頂けましてスタッフ一同大変嬉しく思っております。今後もより良いサービスを」お届けできるよう努めて参ります。お忙しい中口コミのご協力ありがとうございました。またのお越しを心よりお待ち申し上げております。

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities
Very good.
Stayed 1 night in Sep 2023
Response from ヴィアイン東銀座　支配人 on 2023/9/17
Thank you very much for staying at Via Inn Higashi Ginza. And thank you for your compliment.Please consider staying at Via Inn Higashi Ginza again in the future. We look forward to welcoming you back. Thank you for your feedback.Best regards.

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager of Via Inn Higashi Ginza on 2023/9/1
Thank you very much for staying at Via Inn Higashi Ginza.Please consider staying at Via Inn Higashi Ginza again in the future. We look forward to welcoming you back. Thank you for your feedback.Best regards,

4/10 Poor

Ying Ying

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Do not book this one unless you really like a hard rock bed and curtains that can't block light. Also no sound proofing at all.... In my room the drainer of the bathtub for shower is stuck. Told the staff but they never fix that. It's a design fault I guess lots of rooms will have the same situation.
Stayed 2 nights in Jun 2023
Response from ヴィアイン東銀座　支配人 on 2023/7/16
Thank you very much for having stayed at Viainn Higashiginza.We apologize for the especially about drain.We are making improvements with our drain.Thank you very much for your valuable feedback.

10/10 Excellent

Chung Lok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from ヴィアイン東銀座　支配人 on 2023/8/26
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from ヴィアイン東銀座　支配人 on 2023/8/26
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.

8/10 Good

Jemima

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in May 2023
Response from ヴィアイン東銀座　支配人 on 2023/8/26
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.

10/10 Excellent

VIGIL

Stayed 1 night in May 2023
Response from ヴィアイン東銀座　支配人 on 2023/8/26
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.

10/10 Excellent

Steven

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from ヴィアイン東銀座　支配人 on 2023/8/26
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and kind staffs
Stayed 3 nights in Apr 2023
Response from ヴィアイン東銀座　支配人 on 2023/8/26
Thank you for using Via Inn Higashi Ginza this time.We are looking forward to welcoming you again.Thank you for your cooperation during your busy time.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

kimiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to everything around Ginza Tsukiji, yet very affordable to stay. The property is well maintained and people who work for the hotel are very helpful. The only thing I did not like about was the lack of storage in the room. It is OK if you only stay there for a couple of days, but for anything longer, you need some space to put your clothes and belongings away. There was only a foot long rack with 3 clothes hangers. No drawers, no shelves. Every morning, I had to drag my suitcase open and use that as a storage for stuff.
Stayed 17 nights in Mar 2023

10/10 Excellent

Georgiy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dual mode AC/heater, coin laundry, and soundproof units make for a relaxing extended stay.
Stayed 27 nights in Feb 2023

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
This is definitely an exceptional property based on all aspects; value, location, access to transportation, property condition and customer service. My stay was flawless, this property being a budget-friendly 3 star property hits all the marks. Highly recommended.
Stayed 5 nights in Mar 2023

6/10 Okay

Meda

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good location. Very small rooms, we barely could fit our luggage’s inside. No diversity at breakfast. Two weeks we eat the exact same thing every morning, although it was good. More fruits, and some cereals would have been nice, and also other meats and cheeses.
Stayed 15 nights in Mar 2023

10/10 Excellent

Hoi Ying

Stayed 1 night in Mar 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Miao Yun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People and location are good.
Stayed 2 nights in Feb 2023

6/10 Okay

Ricky

Liked: Cleanliness, staff & service
The staff were good, check-in process was smooth but not very flexible. If you wanted to check-in early they charge per hour that you want to check-in earlier. But most disappointing part was the noise. I could hear ambulances go past every night/morning. Size of the room was small but that's to be expected for Tokyo. Overall, it was an OK stay just disappointed about the noise.
Stayed 11 nights in Feb 2023

10/10 Excellent

Man Hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality.
Stayed 18 nights in Jan 2023

8/10 Good

Dyana Layla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is not a luxurious hotel, but it has everything that is needed to be comfortable. i stayed for 12 days and they always provided clean towels/slippers/gown even if i asked not to clean the room. the location is great and easy to access other areas. the breakfast was good and had amazing little pastries every day. i would definitely stay here again.
Stayed 12 nights in Jan 2023

10/10 Excellent

Koshiki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

HIU YAN ANNA

Stayed 1 night in Dec 2022
Response from ヴィアイン東銀座 支配人　石田　フロント　李 on 2022/12/27
この度はヴィアイン東銀座をご利用頂き誠にありがとうございます。また、お忙しい中クチコミへご投稿下さり重ねて御礼申し上げます。ご滞在中に快適にお過ごし頂けたようで大変嬉しく思います。次回もお近くまでお越しの際には是非ご利用下さいませ。ヴィアイン東銀座支配人　石田フロント　李

10/10 Excellent

Anabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay during this trip to Tokyo. I like how they provide full size toiletries and it's much better quality than the disposable toiletries in larger hotels (I also stayed at the H***** and the hair conditioner there was so bad). Well pleased and I will return when I am back in Tokyo. Do note that the rooms are small than a 5 star hotel (of course).

10/10 Excellent

Anabel

Liked: Staff & service, amenities, property conditions & facilities
Fantastic stay here. The place was conveniently located and right near to Tsukiji outer markets where there are so many food options. Neat and clean hotel lobby, nice and clean rooms. I did not hear my neighbors too much and was able to have a restful sleep. They are strict about the check in and check out hours. I was happy to come back again at the end of my trip to Tokyo. Highly recommended, very good value for the price.

8/10 Good

MISHAEL ELEOSCA

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
a nice place to stay
Stayed 1 night in Nov 2022

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 10 nights in Jul 2022
Response from ヴィアイン東銀座　支配人 石田・フロント 菊地 on 2022/7/31
この度はヴィアイン東銀座をご利用いただきまして、誠にありがとうございました。 次回ご利用頂く際には更にご満足を頂ける様スタッフ一同努力して参ります。 お客様のまたのご利用をお待ち申し上げております。

10/10 Excellent

Hirofumi

Stayed 2 nights in Jul 2022
Response from ヴィアイン東銀座　支配人 on 2023/8/26
この度はヴィアイン東銀座をご利用いただき誠にありがとうございます。又のお越しを心かけお待ちしております。お忙しい中口コミのご協力ありがとうございました。

10/10 Excellent

Asha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient!
Stayed 1 night in Jun 2022
Response from ヴィアイン東銀座　支配人 石田・フロント 櫻井 on 2022/6/15
Asha様 この度はヴィアイン東銀座をご利用いただきまして、誠にありがとうございました。 ご満足を頂けたようで、たいへん嬉しく思います。 また次回ご利用の際にはよりご満足を頂ける様スタッフ一同努力して参ります。 Asha様の次回のご来店を心よりお待ちいたしております。

10/10 Excellent

Robert

Stayed 2 nights in May 2022
Response from ヴィアイン東銀座　支配人　石田、フロント　李 on 2022/6/2
Dear Mr./Ms. Robert, Thank you very much for your staying with Via Inn Higashiginza. We are looking forward to seeing you next time. Best Regards, Via Inn Higashiginza

2/10 Terrible

??

Stayed 1 night in May 2022

2/10 Terrible

Renato Toshio

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Fiz a reserva pra 2 adultos e 2 crianças (uma de 10 anos e um bebe de 1 ano),porém me deram um quarto com 1 cama de casal… ao reclamar o recepcionista foi grosso… mas paguei a diferença pra um quarto maior com 2 camas, e me deram um quarto igual so que com 2 camas de solteiro… poderia ter falado antes de pagar que era 2 camas de solteiro… mas parte desse erro foi do aplicativo Expedia, pois na busca do hotel eu coloquei 2 adultos e 2 crianças e especifiquei as idades… dai me sai um hotel onde não tem quarto com 1 cama de casal e 1 cama de solteiro!!!
Stayed 2 nights in Dec 2021

10/10 Excellent

Sara’s Mom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower temperature was not hot enough. It was a bit cold, so I’d like to ask the front staff to turn it up. Because it’s winter here in Tokyo.
Stayed 6 nights in Dec 2021
Response from Manager:Marumo, Staff:Lee on 2021/12/21
Dear Ms./Mr. Sara’s Mom Thank you very much for you staying with Hotal Via Inn Higashiginza. We are sorry to hearing about the shower temperature was not hot enough for you. We will set it up before your check in next time. Please feel free to let us know if you will stay with us next time. Thank you for your understanding and cooperation. We are looking forward to seeing you next time. Best Regards,

10/10 Excellent

Sara Mom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tsukiji outer market, Kabukiza, Ginza 4 Chome are walking distance. Very convenient.
Stayed 1 night in Dec 2021
Response from Manager:Marumo, Staff:Lee on 2021/12/21
Dear Ms./Mr. Sara, Thank you very much for you staying with Hotel Via Inn Higashiginza. We are very happy to hear you have a nice experience this time. This area is very good for travelling, and it also nearby Ginza. We are looking forward to seeing you again. Best Regards, Hotel Via Inn Higashiginza Manager:Marumo, Staff:Lee

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't find anywhere better with this price
From Narita Airport I took the Sky Access to Keisei_Ueno, then transit to Hibiya Line and get off at Tsukiji. Two minutes walk to this hotel. Excellant location!!! The breakfast was way better than I expect. So many choices that I don't really need a lunch. Daily clean towels. Will stay here again in next visit.
Stayed 9 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Does what it says
Majority local customers, most of which seem to be there for business, which makes it a less touristy experience. Room is short on storage options for clothes. Reckon it's more for short stays. We overall enjoyed our stay.
Stayed 5 nights in Nov 2019

8/10 Good

Sophie

Stayed 3 nights in Oct 2019

6/10 Okay

Lucy, Virginia

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room is small and can't hold anything, can’t find place for our small travel bag. The breakfast is very crowded and food is very basic. Very uncomfortable three-day stay at this hotel.
Stayed 3 nights in Oct 2019

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You won’t be disappointed!
I picked it randomly and was very happy with everything about it, especially the location. The fish market is awesome with great food everywhere! And, the rate was great compared to the other hotels in the area.
Stayed 1 night in Oct 2019

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in fantastic location!
The room was fairly small but spacious enough to move around. The location was great, conveniently located near subway stops and the Tsukiji Market. There were staff that spoke good English on site, which made the check in process easy.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located between 2 train stations and on top of a 24hour convenience store. Tuna auction has moved away from Tsukiji Market, but there are still sushi shops just diagonally across the road. Even if you requested for no room cleaning service for the day, there will still be a bag of towels, toothbrush, shaver and comb at your doorstep. Would be better if check-in is earlier rather than 3pm.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a great area, lovely staff, nice room. Free breakfast provided!
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, great location, convenient to transportation, free breakfast, room is small, but it’s Tokyo, TV is useless, you have to pay to see everything, can’t even see local news.
Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed this hotel for business trip. It was very nice and convenient location. I will stay again.
Stayed 2 nights in Jul 2019