Exterior detail

Reviews of Hotel Villa Fontaine Tokyo - Nihombashi Mitsukoshimae

3 out of 5
Hotel Villa Fontaine Tokyo - Nihombashi Mitsukoshimae
1-7-6 Nihonbashi Honcho, Chuo-ku, Tokyo, Tokyo-to

Reviews

8.0

Very Good

Rating 10 - Excellent. 281 out of 1002 reviews" "
Rating 8 - Good. 479 out of 1002 reviews" "
Rating 6 - Okay. 181 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very pleasant place to stay.
Stayed 6 nights in Apr 2024

10/10 Excellent

Nai Shun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but quite a long walk from Tokyo station. If you need to go to supermarket, there is one near the hotel with all the food and groceries you need. The hotel staff will help provide you with the direction to the mart.
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/4/9
Dear Mr./Ms Nai ShunThank you very much for staying at our hotel.We would also like to express our sincere gratitude for taking the time to evaluate our hotel. We have received great compliments about location of our hotel, and all the staff are very happy. We will continue to strive to further improve our services throughout the hotel so that many guests can spend their time more comfortably.We look forward to seeing you again next time.Hotel Villa Fontaine Tokyo Nihonbashi Mitsukoshi-mae Manager

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very comfortable, modern and well maintained facilities. Good location, handy for Tokyo station, JR lines at Kanda and various subway staions, so works as a good base for sightseeing around Tokyo. Also some good local bars and restaurants near the hotel in Ningyocho.
Stayed 2 nights in Mar 2024
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/3/29
Thank you for staying at Hotel Villafontaine Nihombashi Mitsukoshimae.Thank you for taking the time out of your busy schedule to comment.We look forward to seeing you again.

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, great as a tourist based, some nice local dining options and easy access to the Metro and JR stations.
Stayed 4 nights in Mar 2024
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/3/20
Thank you for staying at Hotel Villafontaine Nihombashi Mitsukoshimae.We are really glad you gave us the good comment and it's special for us.We try to make your staying more enjoynable and comfortable, we look forward to serving you with better service.Thank you for giving us your comment.We really look forward to seeing you again.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, quiet and easy access to public transport. Absolutely coming back.
Stayed 4 nights in Mar 2024
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/3/20
Thank you for staying at Hotel Villafontaine Nihombashi Mitsukoshimae.We are really glad you gave us the good comment and it's special for us.We try to make your staying more enjoynable and comfortable, we look forward to serving you with better service.Thank you for giving us your comment.We really look forward to seeing you again.

6/10 Okay

Christian Earl

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Good but very small space
Stayed 4 nights in Feb 2024
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/2/7
Thank you for staying at Hotel Villafontaine Nihombashi Mitsukoshimae.We are really glad you gave us the good comment and it's special for us.We try to make your staying more enjoynable and comfortable, we look forward to serving you with better service.We really thank you for giving us your comment on this internet pipeline.We look forward to seeing you again.

4/10 Poor

Maihi

Traveled with partner
Disliked: Property conditions & facilities
The window didn’t close all the way so we could hear all of outside noise. One of the laundry machines was occupied by one customer for at least 12 hours.
Stayed 6 nights in Jan 2024
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/2/2
この度はホテルヴィラフォンテーヌ日本橋三越前をご利用頂き誠にありがとうございます。また、お忙しい中、ご滞在につきましてご感想をお寄せくださいましたこと、重ねて御礼申し上げます。この度は客室の窓の件に関しまして、ご不快・ご不便な思いをさせてしまい大変申し訳ございません。今後はお客様に気持ちよくご滞在いただけるよう、スタッフ教育を徹底して参ります。お客様から頂いたご意見を基に、今後改善に努めて参りますので、変わらぬご愛顧賜わりますようお願い申し上げます。お客様のまたのご来館を心よりお待ちしております。ヴィラフォンンテーヌ日本橋三越前 マネージャー

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to the train stations, restaurants, and convention stores.
Stayed 7 nights in Jan 2024
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/1/30
Thank you for staying at Hotel Villafontaine Nihombashi Mitsukoshimae.We are really glad you gave us the good comment and it's special for us.We try to make your staying more enjoynable and comfortable, we look forward to serving you with better service.Thank you for giving us your comment.We really look forward to seeing you again.

10/10 Excellent

glen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room for 2 single beds, but excellent in every other way. I loved staying here and alread made another booking here. So convenient to multiple train station/lines.
Stayed 12 nights in Jan 2024

6/10 Okay

wenxi

Stayed 2 nights in Jan 2024
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/2/10
wenxi 様この度は、ヴィラフォンテーヌ東京日本橋三越前にご宿泊いただきまして、誠にありがとうございました。ご滞在中はゆっくりとお寛ぎいただけましたでしょうか。お気づきの点がございましたら、是非ご意見をお寄せくださいませ。wenxi様のまたのお越しを心よりお待ち申し上げております。ヴィラフォンテーヌ東京日本橋三越前 マネージャー

8/10 Good

Soo Koon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms very clean and organized. The staff were great, friendly and kind. The culture is very respectful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Quintin

Traveled with family
The efficiency and kindness of the staff was incredible. Highly recommended for 5 nights on a budget in Tokio. Arigato!!!
Stayed 5 nights in Jan 2024
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2024/1/9
Thank you for staying at Villa Fontaine Tokyo Nihonbashi Mitsukoshimae, and sharing your voice.We’re glad to hear it. We will share the opinion and keep harder to offer great service for all customers. We look forward to seeing you again.

8/10 Good

YVES-MARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Breakfast a little bit disappointing (not much to eat/drink)
Stayed 4 nights in Dec 2023
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2023/12/28
Dear Guest,Thank you for spending your precious time to share your feedback. And we feel so sorry that we failed to satisfy you.We will take into your advice and try our best to improve our service.Wish we can have the chance to offer our best service to you in the future.Sincerely,

8/10 Good

Chin Fat

Liked: Cleanliness, staff & service, property conditions & facilities
Good location considering the more budget friendly price, can walk to 3 different train stations for easy access to places of interest, room is bigger than other similarly priced budget friendly hotels, property looks fairly new and well maintained
Stayed 10 nights in Nov 2023
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2023/12/7
Thank you for staying at Hotel Villafontaine Nihombashi Mitsukoshimae.We are really glad you gave us the good comment and it's special for us.We try to make your staying more enjoynable and comfortable, we look forward to serving you with better service.We really hope to serving you again when you come to Japan.

6/10 Okay

Arlene

Traveled with group
Very small room even for Japan and over priced
Stayed 2 nights in Nov 2023
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2023/11/19
この度はホテルヴィラフォンテーヌ日本橋三越前をご利用いただきありがとうございます。また、お忙しい中、滞在に関する感想をお寄せいただきましたこと、重ねて御礼申し上げます。滞在中はご不快な思いをさせてしまい申し訳ございません。お客様のまたのご来館お待ちしております。ヴィラフォンテーヌ日本橋三越前 マネージャー

8/10 Good

Betty, Reseda

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Location is not central, but it’s an 8 minute walk from the metro and 15 minute walk from Tokyo Station. It’s a quieter area, but there are places to eat nearby and it was easy to get around. The room was quite small, but we made it work.
Stayed 4 nights in Oct 2023
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2023/10/25
Thank you for staying at Hotel Villafontaine Nihombashi Mitsukoshimae.Dear Guest, Thank you for taking the time to share your feedback. As your comment, our hotel is at a very good location. We are glad to hear that. We really look forward to seeing you again.Villafontaine Nihombashi Mitsukoshimae manager

6/10 Okay

Yoko, Tokyo

Disliked: Property conditions & facilities
Just wasnt close to the station nor public transportation as I expected. No restaurant nearby, really nothing nearby. Have to buy food and stuffs before checking in.
Stayed 1 night in Jul 2023
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2023/7/25
Thank you very much for choosing Hotel Villa Fontaine Nihonbashi Mitsukoshimae.Thank you again for taking time out of your busy schedule to give us your feedback on your stay.We apologize for any inconvenience caused.Next time you stay with us, our staff will be happy to provide you with information on nearby restaurants.Please do not hesitate to contact us. All of us at Hotel Villa Fontaine Japan look forward to serving you.Hotel Villa Fontaine Nihonbashi Mitsukoshimae Manager

10/10 Excellent

Jessie Vuillemot

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2023
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2023/9/19
この度はホテルヴィラフォンテーヌ日本橋三越前店にご宿泊頂きまして、誠にありがとうございます。また、この度はお忙しい中ご投稿頂きありがとうございました。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またの機会をスタッフ一同、心よりお待ち申し上げております。ホテルヴィラフォンテーヌ日本橋三越前店 マネージャー

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled from the US for 2 weeks. Overall the hotel was great if you just want a place to sleep and aren’t going to spend time there. The staff are very nice and they speak English which was a plus for people who don’t speak Japanese. Around the hotel there’s not much to do. There are a couple little restaurants and convenience stores around it. Luckily the train station entrances are pretty close so catching the train isn’t an issue. Definitely recommend!
Stayed 11 nights in Jan 2023
Response from ヴィラフォンテーヌ東京日本橋三越前 マネージャー on 2023/7/25
Thank you very much for choosing Hotel Villa Fontaine Nihonbashi Mitsukoshimae.Thank you again for taking time out of your busy schedule to give us your feedback on your stay.We are very honored to hear your wonderful words. We will share them with our entire staff.We will do our best to help you by checking out restaurants in the area.We look forward to serving you again when you come to Japan. We look forward to serving you.Hotel Villa Fontaine Nihonbashi Mitsukoshimae Manager

10/10 Excellent

Hana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very clean bathroom. Good size. Stayed for about 5 days, it was amazing. Comfy beds. They had bath salts and other fun stuff.
When they made our bed they placed my plushy so cutely.
Stayed 6 nights in Jan 2020
Response from Hotel Villa-Fontaine Nihombashi mitsukoshimae on 2020/6/4
Dear guest Thank you for staying with us. We are very glad to have your precious review comment and lovery photo. We are looking forward to seeing you again so much. Please take care yourself for virus.Best regard,

6/10 Okay

Verified traveler

Traveled with family
The beds were hard and lumpy and pillows filled with rice
Stayed 1 night in Mar 2020
Response from Hotel Villa Fontaine Nihombashi Mitsukoshimae on 2020/3/14
Dear guest, Thank you for your stay and precious feedback. we are sorry for your inconvenience that the bed didn't fit. We will try to improve the room quality as much as possible. Sincerely yours,

6/10 Okay

Verified traveler

Business traveler
Good location, far too stingy with everything. For the right price okay. Construction going on ! Huge !
Stayed 5 nights in Feb 2020
Response from Hotel Villa Fontaine Nihombashi Mitsukoshimae on 2020/2/28
Dear guest, Thank you very much for your stay and your precious opinion. We are really sorry to have made you feel unpleasant with repairing of outer wall during your stay. We will take your feedback seriously and make it a future issue. Sincerely yours, Hotel Villa Fontaine Nihombashi Mitsukoshimae Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, very clean. Room was a little small but good value for what I paid.
Stayed 4 nights in Nov 2019
Response from Hotel Villa Fontaine Nihombashi-Mitsukoshimae on 2019/12/1
Thank you for staying at our hotel. It was nice to be satisfied during my stay. Next time you use our hotel I'm glad if you give me.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff Clean neat room with all thing you would expect Fast wifi , strong pressure from shower
Stayed 1 night in Oct 2019
Response from Hotel Villa Fontaine Nihombashi Mtsukoshimae on 2019/10/22
Thank you for staying at our hotel. It was nice to stay at the hotel. Please stay in our hotel from now on.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good enough place to sleep, shower, prepare before and after entire day out in the city.
Stayed 2 nights in Oct 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/10/21
Thank you for staying at our hotel We look forward to seeing you.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tokyo
Needed a central hotel for Tokyo and this worked out well.We stayed for a week which enabled us to meet up with friends and find our way around.Great location for us.The room was a wee bit small making getting around the bed difficult but this appears to be the norm here in Tokyo.
Stayed 6 nights in Sep 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/10/1
Thank you for staying with us. I'm so glad to hear that. We will welcome you when you come to japan again.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and cleanliness was good but the information about the facilities like air conditioner were in Japanese and couldn't able to figure it out but found out on last that it was in information booklet which was in a drawer, I wish they put the information on the desk so we could access it easily, except this everything was perfect
Stayed 4 nights in Sep 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/10/1
Thank you for a good comment on the condition of the room. We are very sorry to bother you about how to use furniture. We will consider placing it on a desk. Thank you for your meaningful feedback. Best regards.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Great hotel for our short stay it was comfortable and suitable for what it was needed. They did provide a breakfast option which i didn't take up but was good to know it was available
Stayed 5 nights in Sep 2019
Response from Manager on 2019/9/14
Thank you for staying with us. We are glad to have your precious review comment. So we are looking forward to seeing you again so much. Best regard,

8/10 Good

Aimee

Liked: Cleanliness, staff & service
Overall a very happy and pleasant stay
This hotel is a really great, mid-range option in a central location in Tokyo. When searching for hotels, this had GREAT reviews and was very reasonably priced for this area of Tokyo. For that alone, it was a great deal. It IS a little shabbier on the inside than perhaps the photos show, but it's well decorated and always smelt really nice so we found it charming. There was one con that I read about beforehand- the rooms are relatively small- but that was fine by us. UNFORTUNATELY, this meant the bed also was quite small for two people that don't like being glued together when we sleep. So that is really the only major con about staying here as a couple. It was a firmer bed too, but had it been more spacious it would have been fine. With that said, we had really lovely service here. Everyone was very helpful and sweet, and I like that the Villa Fontaine chain is working on being more eco-friendly. For smokers, there is a little smoking booth in the lobby which my bf made good use of. If I was in Tokyo as a singleton, I would stay here again (or see if they have bigger beds in different rooms!)
Stayed 3 nights in Jul 2019
Response from VILLA FONTAINE NIHOMBASHI MITSUKOSHIMAE MANAGER on 2019/8/26
Thank you for staying and staying at Hotel Villa Fontaine Nihonbashi Mitsukoshi. We are glad that you were satisfied with the hotel location, smoking booth, reception staff and breakfast service. However, I am sorry that I was not satisfied with the bed size. There are several types of room sizes and bed sizes. We would appreciate it if you could confirm it once again when making your reservation. When you come to Tokyo, be sure to visit Hotel Villa Fontaine Nihombashi Mitsukoshi Please stay and stay. We look forward to seeing you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Happy customers
The hotel is handily located a short walk from the Mitsukoshae subway station and the JR line Nihombashi station and not much further from a couple of others, making it good as a base for exploring Tokyo. We found the staff very friendly and helpful. The breakfast was excellent. Like most in Japan, the room was small, and the bed and pillows are on the hard side, but everything you need is there. good value for money.
Stayed 3 nights in Aug 2019
Response from VILLA FONTAINE NIHOMBASHI MITSUKOSHIMAE MANAGER on 2019/8/26
Thank you for staying and staying at Hotel Villa Fontaine Nihombashi Mitsukoshi. We are glad that you were satisfied with the location of the hotel, the reception staff and the breakfast service. When you come to Tokyo, be sure to visit Hotel Villa Fontaine Nihombashi Mitsukoshi Please stay and stay. We look forward to seeing you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Excellent Service! Very friendly and helpful staff.
Stayed 6 nights in Aug 2019
Response from Manager on 2019/8/21
Thank you very much for staying with us. We are very happy to hear from you and glad your coment. We look forward to next you visit.

10/10 Excellent

Rosa, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is nice with a lot of salad items. Staff is friendly and helpful. They changed room for us after finding air conditioning defect.
Stayed 5 nights in Aug 2019
Response from Manager on 2019/8/16
Thank you for your staying with us. We look forward to see you again.

8/10 Good

Kevin

Liked: Staff & service, property conditions & facilities
Stay here! It’s a good bargain.
Worked fine for our purpose. Staff was great. Conveniently located and walkable to even Tokyo station. The breakfast was simple but worth the convenience at the hotel. More bacon please.
Stayed 1 night in Jul 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/7/21
Thank you for staying with us. I am so glad to hear your great comment. I will tell all of our staff you said that. And we are sorry about breakfast. I will instruct the breakfast clerk to provide it constantly. In addition, we plan to receive a feedback from customers and to consider the menu.Thank you very much for your valuable opinion.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Badly in need of a rehab, smells musty
Not nearly as nice as the Villa Fontaine in Shiodome. This is a really old one that is sorely in need of a rehab. The bathrooms and carpets smell moldy, and the bed is hard and uncomfortable.
Stayed 3 nights in Jul 2019
Response from Manager on 2019/7/13
Stay and stay at Villa Fontaine Nihonbashi Mitsukoshimae Thank you very much. In addition, I would like to thank you for posting the word of mouth after having valuable time. You had previously stayed at Villa Fontaine Shiodome, and with that impression it seemed that you had chosen Mitsukoshi Mae, but I apologize for not meeting expectations. We sincerely accept your feedback and use it to improve our service in the future. Thank you for staying and staying at Hotel Villa Fontaine Nihonbashi Mitsukoshi.

8/10 Good

Wan Sum

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Hotel Villa Fontaine Nihonbashi Mitsukoshimae on 2019/7/2
Thank you for staying our hotel. We look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/6/21
この度はホテルヴィラフォンテーヌ日本橋三越前をご利用頂き誠に有難うございました。お客様のまたの機会のご利用心よりお待ち申し上げます。 ご投稿ありがとうございました。

10/10 Excellent

Betty, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and friendly. Room was spotless and very nice. Bathroom/bathtub was excellent
Stayed 7 nights in May 2019
Response from MANAGER on 2019/6/3
Thank you for staying at Hotel Villa Fontaine Nihonbashi Mitsukoshi-mae. Thank you for your comment on staff service and room maintenance. If you would like to stay in Tokyo again, please use this hotel. All the staff look forward to seeing you again.

8/10 Good

Verified traveler

Liked: Staff & service
Room is a little bit dusty. Bathtub has dirt on the sides which means it was not thoroughly cleaned after it was used by the guests before us. I even cleaned it myself. Though robes & towels are clean & being replaced daily. Oh, and There are traces of molds in the bathroom ceiling.
Stayed 3 nights in May 2019
Response from manager on 2019/5/12
Thank you very much for staying at Hotel Villa Fontaine Nihonbashi Mitsukoshi mae. Thank you so much for sharing your valuable time with the review. I apologize for pointing out a lot about the cleanliness of the room. Tell the room clerk, I want to improve immediately. I wish you a wonderful journey on your's. Once again, thank you for staying at Hotel Villa Fontaine Nihonbashi Mitsukoshi mae.

8/10 Good

Socheat

Liked: Cleanliness, staff & service
In overall, its good!
Stayed 3 nights in May 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/5/11
Dear guest Thank you for staying with us. We are very glad to have your review comment, so we are looking forward to seeing you again so much. Best regard,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, Small Rooms
The rooms are very small, but the rest is great. Good location, perfect service and everything you need to have a pleasent stay. We went during Golden Week so prices were high (as everywhere around the city).
Stayed 3 nights in Apr 2019
Response from Hotel Villa-Fontaine Nihonbashi Mitsukoshimae on 2019/5/10
Dear Mr. David, Thank you for your staying with us All the staff are delighted to have a good your comment. This year's Golden Week holiday was a particularly long time, but when you come to Japan, we look forward to staying with Mr. David. Hotel Villa-Fontaine Nihonbashi Mitsukoshimae Manager

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor rooms, poor service, bad hotel
Tiny rooms that are not so clean. Unhelpful front desk staff led by an unhelpful manager. Consistently ignore guests.
Stayed 1 night in May 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/5/7
Thank you for staying. We tried to do all the services we can do, but we are sorry for not meeting your expectations.

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Politely unhelpful staff
Service staff behaved unbelievably bad and very politely made excuses as to why they couldn't assist on basic requests such as a request for a late checkout by 30 minutes when the hotel was entirely empty during low season.
Stayed 1 night in May 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/5/7
Dear Ms.Natasha Thank you for staying. As mentioned many times, there is a rule for checkout time. It is a very rude act to other customers to give preferential treatment even if the long stay. I hope you understand. We responded sincerely to what your requested while staying, but it is very sad that our sincerity was not transmitted.

2/10 Terrible

Natasha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Tokyo
Small room. Not clean. Rude hotel staff.
Stayed 1 night in May 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/5/7
Dear Ms.Natasha Thank you for staying. We tried to do all the services we can do, but we are sorry for not meeting your expectations.

10/10 Excellent

Isela, San Francisco. US

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent location near to 4 metro stations, clean room.
Stayed 3 nights in Apr 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/5/6
Thank you very much for staying with us! We are glad you can spend here comfortably. We are looking forward to seiing you again.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Super small rooms
Pretty darn small rooms. Can't even put your luggage out. I guess American cannot realize how small hotel rooms could be. With two beds in the room, there was barely enough room just to walk.
Stayed 2 nights in Apr 2019
Response from Manager on 2019/4/13
Thank you for posting a message. The room I received was Two 90 cm wide beds in a 16 m2 room with twin beds. When carrying out luggage control in your room you will be on the bed. In addition, it may be an impression that is too small for large customers. In addition to twin rooms, the hotel also offers single and double beds. Please consider that also when you next stay.

8/10 Good

Nicola, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and convenient. Access to free supplies are in the lobby, which is a wonderful idea. Breakfast buffet is affordable but poorly labeled (difficult as a vegetarian). The beds were rock solid - granite we called them. The room is tight fit but overall good for the price and clean!
Stayed 6 nights in Mar 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/3/27
Thank you for your good comments. We are pleased that you were able to spend comfortably in our hotel. but sorry about our room size. We are looking forward to seeing you soon. Please welcome to Tokyo again. Best regards,

10/10 Excellent

KC

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast and efficient. Great location as it is only a 5 minutes walk to 2 different train/subway stations and about 15 minutes walk to Tokyo Station.
Stayed 1 night in Mar 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/3/22
Thank you for staying with us. We are very happy to your great review. please come to our hotel again. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/4/30
この度はホテルヴィラフォンテーヌ日本橋三越前をご利用頂き誠に有難うございます。また、口コミのご投稿を頂き大変嬉しく存じます。またのご来館心よりお待ちしております。

8/10 Good

MATITYAHU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2019
Response from Hotel Villa Fontaine Nihonbashi-Mitsukoshimae on 2019/2/18
Thank you for your comments. We are looking forward to seeing you soon.

8/10 Good

Gafino, Malaysia

Liked: Cleanliness, staff & service
Not providing
Stayed 4 nights in Feb 2019
Response from Manager on 2019/2/9
Dear Guest, Thank you very much for staying with us, and giving your great review. We are looking forward to seeing you again.