The first room we were given was terrible. There was glitter all over the bathroom counter. There were candy wrappers around the TV. The towels smelled weird, one smelled like bodily fluids. But the icing on the cake was that there was dirty clothes in the drawer.
When I went down to the front desk to tell them about it, the initial response was she gave me a set of towels. I had to ask them to move to a new room and there was some resistance. Initially, the staff was just going to clean the things in the room I pointed out.
I asked if they could give us a new room and after some thinking, they decided to give us a new room. The new room was better, but I guess I have higher expectations for a JAL hotel.
It's pretty far from Haneda Airport. There isn't much in walking distance around the hotel. It was nice to have a Lawson's on the ground floor.
The buffet was "serviceable" for Japan standards. Nothing fancy just enough to get the job done, if you know what I mean.