[Upper Floor] Superior Queen Plus Room - Non-Smoking | In-room safe, blackout drapes, free WiFi, bed sheets

Reviews of Hotel JAL City Tokyo Toyosu

3.5 out of 5
Hotel JAL City Tokyo Toyosu
6-4-20 Toyosu, Koto-ku, Tokyo, Tokyo

Reviews

9.0

Wonderful

Rating 10 - Excellent. 282 out of 462 reviews" "
Rating 8 - Good. 140 out of 462 reviews" "
Rating 6 - Okay. 20 out of 462 reviews" "
Rating 4 - Poor. 13 out of 462 reviews" "
Rating 2 - Terrible. 7 out of 462 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Apr 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/4/30
Thank you for staying at Hotel JAL City Tokyo Toyosu. And also thanks a lot for sharing a good review with us.We are so glad to hear that you satisfied our service.It means a lot for us and it really warms our hearts.We will continue our efforts to become a better hotel in the near future.We are looking forward to your next visit.

8/10 Good

Huijie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/4/30
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a review about our hotel.We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

8/10 Good

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Not too many restaurants nearby and closed early.
Stayed 3 nights in Apr 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/4/30
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a review about our hotel.We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

10/10 Excellent

Jennifer, west kelowna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room view was amazing
Stayed 4 nights in Apr 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/4/30
Thank you for taking the time to tell us about your experience at the Hotel JAL City Tokyo Toyosu.We hope that you had an enjoyable trip to Tokyo and it is a real pleasure to have you as our guest. We are so glad to hear that you satisfied the view from our hotel.We will continue to do our best to meet the expectations of our customers.Thanks again for your feedback and looking forward to your next visit.

10/10 Excellent

ishsuren, Burlingame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is good hotel and price was not that expensive
Stayed 1 night in Mar 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/4/30
Thank you for staying at Hotel JAL City Tokyo Toyosu. And also thanks a lot for sharing a good review with us.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

4/10 Poor

Melody, LA CANADA FLINTRIDGE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It took 4 times around the block and finally a call from the to the front desk to find the entrance to the hotel. 20 floors up on the back side of the hotel they have the name. But on the front or side street where we ultimately found entrance there is no name listed.
Stayed 1 night in Apr 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/4/30
Thank you for staying at Hotel JAL City Tokyo Toyosu.Also thanks a lot for taking the time to tell us about your experience at our hotel. We apologize that your arrival experience did not meet your expectations; please allow me to express my sincerest apologies.Thank you again for sharing your review and it helps us to point out we need to solve this matter.It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/4/30
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

10/10 Excellent

Ai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from ホテルJALシティ東京 豊洲 on 2024/4/30
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。今後も皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同お待ち申し上げております。

10/10 Excellent

Claire

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Located super close to a train station and to TeamLabs! There were also plenty of dining options around the area and the hotel room was beautiful in and out. Hotel is also decently close to the airport so it made airport transfers quite quick.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/3/23
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a review about our hotel.We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

10/10 Excellent

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for visiting Toyosu & teamLab Planets, as well as many dining options within walking distance. Very nice staff and hotel rooms. Convenience store on the ground floor was also very nice.
Stayed 2 nights in Mar 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/3/23
Thank you for sharing a review for our hotel and we appreciate your feedback.We appreciate your recommendation of our place to welcoming others.It is our greatest pleasure to realize that you was satisfied with our service.We will continue our effort to provide the best service for our guests.We are looking forward to your next visit.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean, Stuff very nice and helpful, Breakfast food very good. I'v been extra charge on booking taxi when pay to the taxi driver, meter show ¥700, driver changed to ¥1100 and then change to ¥1200. Need pay ¥1000 for watch any show program in the room
Stayed 1 night in Mar 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/3/29
Thank you for staying at Hotel JAL City Tokyo Toyosu. And also thanks a lot for sharing a good review with us.About the taxi fee,the guest need to pay an extra charge as pick up fee if they request to hotel to call a taxi.We apologize for lacking to explain you.We will continue our efforts to become a better hotel in the near future.We are looking forward to your next visit.

10/10 Excellent

Ichiko

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to TeamLab and Toyosu Market. Very inconvenient for other locations. Toyosu Market doesn’t open daily and weekends. Hotel has a restaurant but there are no other restaurants nearby.
Stayed 1 night in Mar 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/3/23
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a review about our hotel.We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, lovely room with a gorgeous view
Stayed 1 night in Feb 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/2/27
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a review about our hotel.We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/2/27
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a review about our hotel.We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

8/10 Good

Sai Man

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room with great scenery
Stayed 3 nights in Feb 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/2/19
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a review about our hotel.We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

10/10 Excellent

Fabian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great staff, took care of all of my needs. Will stay again.
Stayed 4 nights in Jan 2024
Response from Hotel JAL City Tokyo Toyosu on 2024/2/19
Thank you for staying at Hotel JAL City Tokyo Toyosu. And also thanks a lot for sharing a good review with us.We are so glad to hear that you satisfied our service.It means a lot for us and it really warms our hearts.We will continue our efforts to become a better hotel in the near future.We are looking forward to your next visit.

8/10 Good

LEI

Stayed 1 night in Nov 2023
Response from Hotel JAL City Tokyo Toyosu on 2024/1/25
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a feedback about our hotel. We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

8/10 Good

Vincent

Traveled with family
Liked: Staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Hotel JAL City Tokyo Toyosu on 2024/1/25
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a feedback about our hotel. We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from ホテルJALシティ東京 豊洲 on 2024/1/25
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。今後も皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同お待ち申し上げております。

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location not ideal
The location to major sites of shopping and visit is not convenient as you need to keep changing trains and rails. Most of the time, you may need to travel all the way to shimbashi to transfer to other major line
Stayed 5 nights in Dec 2023
Response from Front staff on 2024/1/6
Thank you for taking the time to tell us about your experience at the Hotel JAL City Tokyo Toyosu.We hope that you had an enjoyable trip to Tokyo and it is a real pleasure to have you as our guest.We are so glad to hear that you satisfied during your stay in our hotel.We will continue to do our best to meet the expectations of our customers.Thanks again for your feedback and looking forward to your next visit.

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable location
The staff are very friendly. The room feels new and well maintained. Although the building is lacking a taxi pick up and drop off area, but there’s a monorail train station within a short walking distance.
Stayed 1 night in Dec 2023
Response from Front staff on 2024/1/6
Thank you for taking the time to tell us about your experience at the Hotel JAL City Tokyo Toyosu.We hope that you had an enjoyable trip to Tokyo and it is a real pleasure to have you as our guest.We are so glad to hear that you satisfied our service.It means a lot for us and it really warms our hearts.We apologize for the inconvenience caused by lacking of taxi pick up area.Although it is difficult to improve immediately,we will consider as a reference for a better hotel service in the future.Thank you again and we truly appreciate the time you have taken to point out these matters.It is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Naoko

Stayed 1 night in Dec 2023
Response from ホテルJALシティ東京 豊洲 on 2024/1/6
この度は、ホテルJALシティ東京 豊洲にご宿泊いただき、誠にありがとうございます。また、お忙しいところ口コミを投稿していただき、重ねて御礼申し上げます。今後もお客様のご期待に応えられるよう努めて参ります。またお近くにお越しの際は是非当ホテルをご利用下さいませ。またのご来館をスタッフ一同心よりお待ち申し上げます。

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front staff on 2024/1/6
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

10/10 Excellent

Greg

Stayed 6 nights in Dec 2023
Response from Hotel JAL City Tokyo Toyosu on 2024/1/25
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate for taking the time to share a feedback about our hotel. We hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

10/10 Excellent

CHI MING, Calgary

Stayed 3 nights in Dec 2023
Response from Hotel JAL City Tokyo Toyosu on 2023/12/18
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

10/10 Excellent

Ayami

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was small but comfortable. Staff were friendly and polite. Breakfast was well worth its price. Location was minutes from Toyosu Market.
Stayed 1 night in Dec 2023
Response from Hotel JAL City Tokyo Toyosu on 2023/12/18
Thank you for sharing a review for our hotel and we appreciate your feedback.We appreciate your recommendation of our place to welcoming others.It is our greatest pleasure to realize that you was satisfied with our service.We will continue our effort to provide the best service for our guests.We are looking forward to your next visit.

10/10 Excellent

Shinya

Liked: Cleanliness, staff & service, property conditions & facilities
Response from ホテルJALシティ東京 豊洲 on 2024/1/25
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。今後も皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同お待ち申し上げております。

10/10 Excellent

Shinya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from ホテルJALシティ東京 豊洲 on 2023/12/10
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。身に余るご評価を頂戴し、恐縮いたしております。今後も皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同お待ち申し上げております。

10/10 Excellent

Amélie

Stayed 8 nights in Nov 2023
Response from Front staff on 2023/12/10
Thank you for your staying at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

10/10 Excellent

chun hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front staff on 2023/12/3
Thank you for your staying at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

10/10 Excellent

Khanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to the subway stations and bus stops nearby. A stone’s throw away from Toyosu Market, which was the reason why we stayed here. Staff was wonderful and there is luggage storage. Rooms and amenities were great! I have stayed here before and would stay again!
Stayed 1 night in Nov 2023
Response from Hotel JAL City Tokyo Toyosu on 2023/12/7
Thank you for staying at Hotel JAL City Tokyo Toyosu. And also thanks a lot for sharing a good review with us.We are so glad to hear that you satisfied our service.It means a lot for us and it really warms our hearts.We will continue our efforts to become a better hotel in the near future.We are looking forward to your next visit.

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and attentive staff. Clean and comfortable. We will stay again if we are in this area.
Stayed 3 nights in Nov 2023
Response from Hotel JAL City Tokyo Toyosu on 2023/12/7
Thank you for taking the time to tell us about your experience at the Hotel JAL City Tokyo Toyosu.We hope that you had an enjoyable trip to Tokyo and it is a real pleasure to have you as our guest. We are so glad to hear that you satisfied during your stay in our hotel.We will continue to do our best to meet the expectations of our customers.Thanks again for your feedback and looking forward to your next visit.

8/10 Good

Angie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel JAL City Tokyo Toyosu on 2023/12/18
Thank you for your stay at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and we hope that you will give us the opportunity to better serve you again in the near future.We are looking forward to your next visit.

10/10 Excellent

KAORI

Stayed 1 night in Nov 2023
Response from ホテルJALシティ東京 豊洲 on 2023/12/18
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。内容を拝見し、身に余るご評価を頂戴し、恐縮いたしております。今後も皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同お待ち申し上げております。

10/10 Excellent

REIKO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from ホテルJALシティ東京 豊洲 on 2023/12/10
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。身に余るご評価を頂戴し、恐縮いたしております。今後も皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同お待ち申し上げております。

10/10 Excellent

Eduardo

Stayed 2 nights in Nov 2023
Response from Front staff on 2023/12/3
Thank you for your staying at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

6/10 Okay

Maggie

Traveled with family
Liked: Staff & service, property conditions & facilities
Okay
Stayed 1 night in Nov 2023
Response from Front staff on 2023/12/10
Thank you for your staying at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and customer service very got
Stayed 1 night in Nov 2023
Response from Front staff on 2023/12/7
Thank you for staying at Hotel JAL City Tokyo Toyosu. And also thanks a lot for sharing your review with us.We are so glad to hear that you satisfied our service.It means a lot for us and it really warms our hearts.We will continue our efforts to become a better hotel in the near future.We are looking forward to your next visit.

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and able to use technology to communicate. Easy access to train station just a minute away. Popular chain store attached to building so easy access to snacks and drinks. Has coin laundry machine available in hotel.
Stayed 3 nights in Nov 2023
Response from Front staff on 2023/11/11
Thank you for taking the time to tell us about your experience at the Hotel JAL City Tokyo Toyosu.We hope that you had an enjoyable trip to Tokyo and it is a real pleasure to have you as our guest.We will strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose this property primarily because it was so close to Planetlab. We did go shopping around Tokyo near the Sugamu, Ueno, Yurakucho, Simbashi, and Tokyo Stations. Since this hotel was so close to a metro station it was very easy to get around. What I especially liked about our stay was also this hotel. Staff were very courteous and friendly. The room was very large, spacious with a very nice bathroom. Everything appeared clean and new. There also was a Lawson's in the building so we could easily buy drinks and food. Check in and check out was painless. Definite 10 out of a 10 rating.
Stayed 2 nights in Nov 2023
Response from Front staff on 2023/11/11
Thank you for your staying at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and so glad to hear your confortable stay.It is our greatest pleasure to realize that you was satisfied with our service.It means a lot for us and it really warms our hearts.We will continue our efforts to become a better hotel in the near future.We are looking forward to your next visit.

8/10 Good

Gail

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
We enjoyed our stay. We had the very delicious breakfast with so many choices during our stay. The staff were friendly, helpful and kind. Having easy access to the Lawson store was great. Since we were close to the public transportation it made it easy to get around.
Stayed 8 nights in Oct 2023
Response from Front staff on 2023/11/11
Thank you for taking the time to tell us about your experience at the Hotel JAL City Tokyo Toyosu.We hope that you had an enjoyable trip to Tokyo and it is a real pleasure to have you as our guest.We are so glad to hear such a good comment that you was satisfied our service.It means a lot for us and it really warms our hearts.We will continue our efforts to become a better hotel in the near future.We are looking forward to your next visit.

10/10 Excellent

Albert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and central to transit. We stayed here for the Japan Mobility Show and had an exceptionally pleasant stay.
Stayed 8 nights in Oct 2023
Response from Front staff on 2023/11/11
Thank you for taking the time to tell us about your experience at the Hotel JAL City Tokyo Toyosu.I hope that you had an enjoyable trip to Tokyo and it is a real pleasure to have you as our guest.We really appreciate your feedback and so glad to hear your confortable stay.We hope that you will give us the opportunity to better serve you again in the near future.

10/10 Excellent

Christopher

Stayed 6 nights in Oct 2023
Response from Hotel JAL City Tokyo Toyosu on 2023/12/7
Thank you for your staying at Hotel JAL City Tokyo Toyosu.We really appreciate your feedback and we will continue our efforts to become a better hotel in the near future.We hope that you will give us the opportunity to better serve you again in the near future.

10/10 Excellent

naomi

Stayed 3 nights in Sep 2023
Response from ホテルJALシティ東京 豊洲 on 2023/11/11
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。内容を拝見し、身に余るご評価を頂戴し、恐縮いたしております。今後も皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同お待ち申し上げております。

10/10 Excellent

Thinahar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice hotel away from the buzz.
Stayed 4 nights in Oct 2023
Response from Front staff on 2023/10/31
Thank you for reviewing us and we appreciate your feedback.We appreciate your recommendation of our place to welcoming others.It is our greatest pleasure to realize that you was satisfied with our service.We will continue our effort to provide the best service for our guests.We look forward to your next visit.

8/10 Good

Ryuichi, Yokosuka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駐車料金のサービス券があるのはとても良いと感じたのですが、宿泊者は無料になるようなサービスがあれば尚良いなと感じました。 室内は綺麗で使いやすく良かったです。
Response from Front staff on 2023/10/31
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。内容を拝見し、身に余るご評価を頂戴し、恐縮いたしております。また、駐車料金につきましてご意見を頂戴しありがとうございます。貴重なご意見としてお預かりし、今後のサービス向上の参考にさせていただきます。これからも皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。またこちらへお越しの際は、ぜひ当ホテルをご利用くださいませ。スタッフ一同お待ち申し上げております。

10/10 Excellent

Soma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and equip.
Stayed 1 night in Sep 2023
Response from Front staff on 2023/10/31
Thank you for staying at Hotel JAL City Tokyo Toyosu. And also thanks a lot for sharing your review with us.We are so glad to hear that you was satisfied our service.We will continue our efforts to become a better hotel in the near future.We are looking forward to your next visit.

10/10 Excellent

Ayaka

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from ホテルJALシティ東京 豊洲 on 2023/9/21
この度はホテルJALシティ東京豊洲をご利用いただき誠にありがとうございます。お忙しいところご感想をご投稿いただき併せて御礼申し上げます。今後も皆様にお寛ぎいただけるホテルを目指し、より一層のサービスの向上に努めて参る所存でございます。引き続きのご愛顧を賜りますようお願い申し上げます。

4/10 Poor

Kevin, Honolulu

Traveled with family
Disliked: Cleanliness
The first room we were given was terrible. There was glitter all over the bathroom counter. There were candy wrappers around the TV. The towels smelled weird, one smelled like bodily fluids. But the icing on the cake was that there was dirty clothes in the drawer. When I went down to the front desk to tell them about it, the initial response was she gave me a set of towels. I had to ask them to move to a new room and there was some resistance. Initially, the staff was just going to clean the things in the room I pointed out. I asked if they could give us a new room and after some thinking, they decided to give us a new room. The new room was better, but I guess I have higher expectations for a JAL hotel. It's pretty far from Haneda Airport. There isn't much in walking distance around the hotel. It was nice to have a Lawson's on the ground floor. The buffet was "serviceable" for Japan standards. Nothing fancy just enough to get the job done, if you know what I mean.
Stayed 1 night in Aug 2023
Response from Front staff on 2023/8/10
Thank you for staying at Hotel JAL City Tokyo Toyosu.Also thanks a lot for taking the time to tell us about your experience at our hotel. We deeply apologize that the room we prepared for you did not meet your expectations.Please accept our apologies for any inconvenience caused by lack of room cleaning service.Although it is difficult to improve immediately, we will consider as a reference and continue our efforts to become a better hotel in the near future.We appreciate sharing your concerns and we will strive to provide a superior service for every customer in the near future.We hope that you will give us the opportunity to better serve you again.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff hospitality was outstanding!
Stayed 4 nights in Aug 2023
Response from Front staff on 2023/8/10
Thank you for reviewing us and we appreciate your feedback.It is our greatest pleasure to realize that you was satisfied with our service.We will continue our effort to provide the best service for our guests.We look forward to your next visit.