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Reviews of Hotel Cen

2.5 out of 5
Hotel Cen
1-5-19 Hyakunincho, Tokyo, Tokyo

Reviews

8.6

Excellent

Rating 10 - Excellent. 54 out of 97 reviews" "
Rating 8 - Good. 26 out of 97 reviews" "
Rating 6 - Okay. 10 out of 97 reviews" "
Rating 4 - Poor. 5 out of 97 reviews" "
Rating 2 - Terrible. 2 out of 97 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Russell

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice simple well located hotel for East Shinjuku. Friendly staff, small but comfortable rooms. Great value.
Stayed 5 nights in Nov 2023

6/10 Okay

Samantha

Disliked: Cleanliness, room comfort
Better Accomodations at a Better Price Elsewhere
My room smelled like a dirty sock, to the point that I couldn't sleep because of the smell. I had to run to Daiso for fabric refresher and use the entire thing on the tiny room. I recommend for the GM to have the carpets cleaned thoroughly ASAP. Gross feet + Tokyo humidity = gross smells. Also I was disappointed the breakfast that came with my booking wasa coffee, 2 mini croissants and a large spoonful of potato salad. I don't really recommend this hotel unless you really want or need to have LGBTQ+ friendly. The cafe staff members were wonderful.
Stayed 2 nights in Oct 2023

6/10 Okay

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Annette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean! Loved the stay at Hotel Cen. Plus the staff were all so nice!
Stayed 4 nights in Aug 2023

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all really amazing. They’re all really willing to assist with any questions you might have.
Stayed 5 nights in Aug 2023

10/10 Excellent

Campbell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Troy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Room was expectedly small but served its purpose. Breakfast was simple but good. The bar was lovely to hang out in. Dryer in laundry was average but signage tells you this.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023

10/10 Excellent

Ginger

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very helpful and printed tickets we needed at no cost and happily.
Stayed 3 nights in Mar 2023

10/10 Excellent

K

Stayed 4 nights in Dec 2022

2/10 Terrible

Jeffrey

Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
..and there's a rooftop!
Great shower (it's definitely small though) with proper pressure and nice and firm mattress - what more you need from your hotel in Tokyo? Excellent staff - helpful and speaks English.
Stayed 1 night in Mar 2021

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and modern.
Very clean and modern, in an ethnic neighbourhood with plenty of restaurants. Highly recommended.
Stayed 1 night in Sep 2020
Response from George on 2020/10/14
Thank you for staying with us! We are glad that you had a good time. We hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in busy Shinjuku, but down a quiet street for good sleep. Friendly staff, clean, modern room, no complaints!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 9 nights in Dec 2019
Response from George on 2020/1/19
Thank you for staying with us. We hope you enjoyed. And hope to see you again. Best,

8/10 Good

Ching Chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from George on 2020/1/19
Thank you for staying with us. We hope you enjoyed. And hope to see you again. Best,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from George on 2020/1/19
Thank you for staying with us. We hope you enjoyed. And hope to see you again. Best,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was courteous and helpful when we checked in and throughout our stay. The layout of the room was thoughtful and made good use of the space. Bedding was comfortable and the room quiet.
Stayed 4 nights in Oct 2019
Response from George on 2019/11/3
Thank you for staying with us! And we are glad that you satisfied. Please enjoy your stay and if you have any question or help, feel free to ask. Many thanks, HOTEL CEN

10/10 Excellent

Verified traveler

Stayed 4 nights in Oct 2019
Response from George on 2019/11/3
Thank you for staying with us and gave us a high score. Please enjoy your stay. Regards, HOTEL CEN

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They respond quickly to my queries and requests. The bed was good and firm including firm pillows that i requested. A good night sleep is so essential for a traveller. Location was excellent. Not too near the busy shinjuku station and not too far for us to walk to the shinjuku station. Staff ever so friendly and welcoming. A very good experience for me.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place in the heart of shinjuku. Great terrace to enjoy a coffee and everything you need in the rooms
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were kind and professional. The building is brand new, having opened just last month. Stayed for four nights and had no issues. The attached cafe was fine, but nothing special. Good for a convenient meal if you’re starving, but it’s in one of the most diverse neighborhoods of Shinjuku, so live a little. Check out the balcony, accessible by the staircase outside the front entrance. Good view of the street below and a great place to unwind. The laundry room is right next to it. One of the washers was broken (How? It’s brand new), but I didn’t run into problems doing laundry there. As a bonus, it has AC. The hotel isn’t too close to the heart of Shinjuku, but it’s got plenty of nightlife close by, and Shinjuku Station is a 15 minute walk away. The neighborhood doesn’t feel touristy, for better or for worse, so keep that in mind before you book a room. Personally I was a fan, though you may not be.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2019

4/10 Poor

まちこ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Kyohei

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
清潔感があり、とても良かったです。
Stayed 1 night in Jul 2023

6/10 Okay

Hajime

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
シンプルなデザイン・サービスで駅にも近く、快適でした。

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mysigt litet hotell med trevlig personal. Trevligt område i Korea Town med gångavstånd till Shinjuku.
Stayed 4 nights in Nov 2022

8/10 Good

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックイン前に荷物を預かっていただいたりしたのですが、応対が分かりやすく快適でした。
Stayed 1 night in May 2022

4/10 Poor

ゆな

Traveled with group
Disliked: Cleanliness, amenities
エアコンからの風がすごく変な匂いがしたのと、窓のしまりが悪く、寝る時すごく寒かった。
Stayed 1 night in Mar 2022

10/10 Excellent

Kenichi

Stayed 1 night in Mar 2022

8/10 Good

???

Stayed 1 night in Jan 2022

6/10 Okay

Verified traveler

Liked: Cleanliness
おしゃれなホテル
おしゃれ！だけど思った以上に狭かったです。 寝るだけなら最高！
Stayed 1 night in Dec 2021

10/10 Excellent

MISAKI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お部屋はとっても可愛いのですが、トイレとお風呂がカーテンをしても外から少し見えます！！でもお値段も安いし駅から近いし最高でした
Stayed 1 night in Nov 2021

10/10 Excellent

yuichi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ほのぼの
良かったです
Stayed 1 night in Nov 2021

10/10 Excellent

kensei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness
　　　
ホテル自体はとても綺麗です。 部屋も清潔感があり良かったです。 ただ、写真でみた感じだと部屋の広さが分かりにくかったです。 実際にチェックインして部屋に入ってみると、 2人で過ごすには狭すぎるなと思いました。 またエレベーターのすぐ横の部屋だった為 人が乗り降りする時、声がうるさかったです。
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全てにおいてとても良かった！
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
新大久保のど真ん中にコスパ良いところ
チェックイン時にシステムトラブルがあったり、宿泊客が誕生日パーティー？で廊下で騒いでいたりなどハプニングはあったが、ファシリティも良いし、清潔感も非常に高いのでリーゾナブルと思う。
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高のコロナ対策
Stayed 1 night in Apr 2021

8/10 Good

Kazufumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ミニマムですが、オシャレなホテルです。
部屋は狭いですが、モノトーン調の綺麗なホテルです。 オープンテラスなカフェも併設されています。 新大久保の奥、歌舞伎町からも近く、場所的にあまり治安は良くないですが、セキュリティはしっかりしています。 登録がタッチパネルなのは、コロナ禍で不安が残りました。
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from George on 2021/3/24
この度は当館をご利用いただきありがとうございました。またのお越しをお待ちしております。

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2021

8/10 Good

saki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安いのにお洒落でキレイでした◎
お洒落なデザインで清潔感もあり快適でした。ホテル自体のスタッフの方は親切な対応でしたが、カフェの店員さんが無愛想で残念でした。またリピートしたいです。
Stayed 1 night in Feb 2021
Response from George on 2021/3/24
この度は当館をご利用いただきありがとうございます。 またのご来館を心よりお待ちしております。

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また利用したいです。
とても居心地が良かったです。壁が薄いのか、少し、外の音が入ってきますが、個人的にはそこまで気にならないレベルでした。
Stayed 1 night in Jan 2021
Response from George on 2021/1/27
この度はご利用をいただき誠にありがとうございました。また貴重なご意見もありがとうございます。 またのご利用お待ちしております。HOTEL CEN

8/10 Good

Kazufumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
シンプルで綺麗なホテルです
清潔感のあるモノトーンのホテルです。 部屋は狭いですが、機能はしっかり充実しています。 ボディソープがとても良い香りでした。 立地は新大久保の奥まった所、多少治安が悪い場所です。コンビニにいく時、かなり暗い細道を通る必要があります。 シャワー室がガラス貼りなので、カップル向けのホテルですね。 新宿界隈だと一番コストパフォーマンスに優れたホテルだと思います
Stayed 1 night in Dec 2020
Response from George on 2021/1/27
この度はご利用をいただき誠にありがとうございました。また貴重なご意見もありがとうございます。 またのご利用お待ちしております。HOTEL CEN

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
よかったです。
快適でした。
Stayed 3 nights in Oct 2020
Response from George on 2020/10/14
この度は当館をご利用頂き誠にありがとうございます。 快適にお過ごしいただけましたでしょうか。 またのご利用をお待ちしております。