In-room safe, soundproofing, free WiFi

Reviews of Henn Na Hotel Maihama Tokyo Bay

3 out of 5
Henn Na Hotel Maihama Tokyo Bay
5-3-20 Fujimi, Urayasu, Chiba-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 365 out of 757 reviews" "
Rating 8 - Good. 283 out of 757 reviews" "
Rating 6 - Okay. 78 out of 757 reviews" "
Rating 4 - Poor. 19 out of 757 reviews" "
Rating 2 - Terrible. 12 out of 757 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Danielle

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from 変なホテル舞浜 東京ベイ on 2024/4/11
この度は変なホテル舞浜東京ベイにご宿泊頂きまして誠にありがとうございました。またご多用の中ご投稿を賜りましたこと重ねて御礼申し上げます。今後ともご愛顧頂きますようよろしくお願い申し上げます。またのご来館心よりお待ち申し上げております。

8/10 Good

Joshua

Stayed 3 nights in Apr 2024
Response from 変なホテル舞浜 東京ベイ on 2024/4/25
この度は変なホテル舞浜東京ベイにご宿泊頂きまして誠にありがとうございました。またご多用の中ご投稿を賜りましたこと重ねて御礼申し上げます。今後ともご愛顧頂きますようよろしくお願い申し上げます。またのご来館心よりお待ち申し上げております。

10/10 Excellent

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dinosaur check-in was great!!! Kids and adults loved it, convenient location with a very short bus ride to the Disney parks, or about a 900Y taxi (AUD10). There’s a 7-11 basically next door so that made things easy too. Breakfast next door had a good variety of western and Japanese foods and was tasty.
Stayed 3 nights in Mar 2024
Response from Henna Hotel Maihama Tokyo Bay on 2024/3/31
Thank you very much for staying at our hotel.We are very happy to hear that you enjoyed our hotel and that you were satisfied with our services.We are located in a very convenient location with two convenience stores and a beef bowl chain restaurant within walking distance.We look forward to having you stay with us again.

8/10 Good

Maria Lourdes

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were really hard
Stayed 7 nights in Mar 2024
Response from Henna Hotel Maihama Tokyo Bay on 2024/3/22
Thank you very much for staying at our hotel.As for the beds, we are considering replacing them with new ones in the near future.We look forward to welcoming you again.

10/10 Excellent

Miriam

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. The location is great , only a couple bus stops from Disney. There’s a 7 eleven right next door. Check in and check out was easy. My husband thought the beds were uncomfortable but I didn’t mind. Overall a great hotel.
Stayed 2 nights in Mar 2024
Response from Henna Hotel Maihama Tokyo Bay on 2024/3/16
Thank you very much for staying at our hotel.We are very pleased that you gave us a high evaluation of our hotel.Although the check-in procedure is handled by dinosaurs, We have human staff on duty 24 hours a day in the backyard, so if you have any problems, we are always ready to help you.We look forward to welcoming you again.

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are bigger than other hotels in Tokyo. The breakfast is very good. Location is close enough to Disney that a taxi is very affordable, very close to bus lines and local convenience stores. Overall recommend and would stay again.
Stayed 4 nights in Mar 2024
Response from Henna Hotel Maihama Tokyo Bay on 2024/3/11
Thank you very much for staying at our hotel.We are very happy to hear that you were satisfied with our services.We are always striving to change and evolve, little by little, incorporating the opinions of our guests based on the concept of "We promise to continue to change.We look forward to welcoming you again.

10/10 Excellent

Paul Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Misako

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. So unique and convenient. Only small criticism was the room concierge (AI robot)didn't get my son's English (He is native) but it picked my Japanese well and we enjoyed playing with it. Althogh the room was not spacious, it was an unique experience overall. 10 minutes away from Disney land by taxi.
Stayed 1 night in Dec 2023
Response from Henna Hotel Maihama Tokyo Bay on 2023/12/24
Thank you very much for staying at Henna Hotel Maihama Tokyo Bay.We also thank you for your compliments on our guestrooms and our concierge "RoboPhone" during your busy schedule after your trip.Thank you very much for your kind words of praise about our guest rooms and our concierge "Robohon".We are very happy to hear that you and your children enjoyed your stay.Robohon is a concierge robot that can sing, dance, and even tell you the weather of the day.We hope you will give it a try the next time you choose our hotel again.On the other hand, we are very sorry for any inconvenience caused by the listening performance of the robot.We will take your comments and opinions as encouragement for the future, and will strive to provide you with even higher quality service.Henna Hotel Maihama Tokyo Bay

10/10 Excellent

steve, apo

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Had a wonderful time here. was greeted by a staff of AI powered dinoaurs. It was GREAT!
Stayed 2 nights in Dec 2023
Response from Henna Hotel Maihama Tokyo Bay on 2023/12/21
Thank you very much for staying at our hotel.We are very happy to hear that you gave us a high evaluation of our hotel.We look forward to welcoming you again.

10/10 Excellent

Arai

Stayed 2 nights in Nov 2023
Response from 変なホテル舞浜 東京ベイ on 2023/11/7
当館にご宿泊いただきまして誠にありがとうございます。また高評価をいただけましたこと大変嬉しく存じます。10月中旬より通常のツインルームよりも広いコーナーツインルームがリニューアルし、フットマッサージ機やSALONIAの2WAYストレート&カールアイロン・ドライヤーをお部屋へ導入しておりますので、次回ご宿泊の際は是非お試しいただけますと幸いです。またのご来館を心よりお待ち申し上げております。

8/10 Good

KAYO

Stayed 1 night in Nov 2023
Response from 変なホテル舞浜 東京ベイ on 2023/11/7
当館にご宿泊いただきまして誠にありがとうございます。またお忙しい中口コミ投稿いただきましたこと重ねて御礼申し上げます。またのご来館を心よりお待ち申し上げております。

10/10 Excellent

KAYO

Stayed 1 night in Nov 2023
Response from 変なホテル舞浜東京ベイ on 2023/11/5
変なホテル舞浜東京ベイにご宿泊いただきまして誠にありがとうございます。高評価をいただき大変嬉しく存じます。またのご来館を心よりお待ち申し上げております。

10/10 Excellent

majed al

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Sep 2023
Response from 変なホテル舞浜東京ベイ on 2023/10/5
Thank you very much for choosing our hotel. Thank you for your rating.We will make every effort to provide you with even greater satisfaction. We look forward to welcoming you again.

10/10 Excellent

Charlie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun hotel with thematic lobby at automated concierge
Response from 変なホテル舞浜東京ベイ on 2023/10/5
Thank you very much for choosing our hotel. Thank you for your rating.We will make every effort to provide you with even greater satisfaction. We look forward to welcoming you again.

4/10 Poor

Jeun Yun

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The main attraction are the dinosaurs, but considering the price, the facilities are not good enough. The service is handled by robots, so depends if you count that as good service. No included bottled water. Terrible bed (basically a hard wooden box with a thin mattress). The water pipes are noisy during the night. No gym. The robot in the room is a gimmick, unnecessary and noisy.
Stayed 1 night in Sep 2023
Response from HENNNAHOTELMAIHAMA on 2023/9/17
Thank you very much for choosing Henna Hotel Maihama Tokyo Bay.We would also like to thank you again for taking the time to share your impressions of your stay with us.We are truly sorry that we could not meet your expectations.We will take your valuable feedback into consideration and strive to provide better service in the future.We sincerely look forward to welcoming you again.

10/10 Excellent

Rie

Stayed 2 nights in Sep 2023
Response from 変なホテル舞浜東京ベイ on 2023/10/5
Thank you very much for choosing our hotel. Thank you for your rating.We will make every effort to provide you with even greater satisfaction. We look forward to welcoming you again.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here to go to DisneySea and Disneyland. This hotel has a shuttle service which is very helpful. If we didn’t catch the shuttle there was a number 9 bus from maihama station that stops right in front of the hotel. There’s also a 7/11 and Lawson right outside or the hotel. Only thing I didn’t like was the mini robot inside of the hotel.
Stayed 3 nights in Aug 2023
Response from Henna Hotel Maihama Tokyo Bay on 2023/8/30
Thank you for staying at our hotel.Thank you again for your review.We are very happy to receive your high evaluation.Thank you for your easy-to-understand explanation about the shuttle bus and other services.We look forward to welcoming you again.

10/10 Excellent

Aimee

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel with easy access to Disney. The free shuttle bus was excellent
Stayed 1 night in Aug 2023
Response from Henn na Hotel Maihama Tokyo Bay on 2023/8/4
Warmest greetings from Henn na Hotel Maihama Tokyo Bay and thank you so much for sharing this amazing feedback.We are delighted to know that you felt comfortable the time you spent with us.We will continue to devote ourselves to providing comfortable accommodation, so if you have the opportunity to visit Tokyo Disney Resort, please stay at our hotel again.We look forward to seeing you again.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from Henna Hotel Maihama Tokyo Bay on 2023/8/13
Thank you for staying at our hotel.We are very happy to receive your high evaluation.We look forward to welcoming you again.

10/10 Excellent

Eusebio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Henna Hotel Maihama Tokyo Bay on 2023/8/13
Thank you for staying at our hotel.We are very happy to receive your high evaluation.We look forward to welcoming you again.

8/10 Good

Sharlene

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Henna Hotel Maihama Tokyo Bay on 2023/8/13
Thank you for staying at our hotel.We are very happy to receive your high evaluation.We look forward to welcoming you again.

8/10 Good

Albert, NEW YORK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Henna Hotel Maihama Tokyo Bay on 2023/8/13
Thank you for staying at our hotel.We are very pleased to receive your high evaluation.We look forward to welcoming you again.

2/10 Terrible

Supun

Stayed 1 night in May 2023

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Small room but clean. Close to Disney.
Stayed 1 night in May 2023

10/10 Excellent

lucy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. My son was ecstatic at arrival when the check in was done by a raptor. The rooms are spacious (for Tokyo sizes) and very comfortable. Breakfast was a super plus and they have plenty of options. One of the best breakfast options during our long trip to Japan. It has a shuttle to Disney and can also be walked (15 mins walking distance), we did it twice with our 6 year old and he loved to see the beautiful houses on the way. We would definitely stay here again in the future for our Disney trips. We live in Houston, and Disney Sea was our favorite park.

10/10 Excellent

Jennifer

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We liked the dinosaurs! We also liked the food and rooms.
Stayed 4 nights in Apr 2023

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mean, dinosaur robots! Need I say more?
Stayed 1 night in May 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel geat location
The hotel itself is well kept & clean. It is unstaffed at the front but your dinosaurs will check you in lol, there are people working there if you call that will assist you. I needed assistance and although the staff member spoke very little English but used his phone to translate to help me as best as he could, took a bit but he was very patient and was able to help with my issue. The area is located in a nice quiet area, there is a Lawsons convenient store right across the street. If you are going to Disney area its about a 20min walk or there is a shuttle that goes to Miahama Station where you can then take the monorail to the park. Also the IKSPIARI Shopping Mall is at the miahama station which is a great place for some food and shopping. The room is small but typical for Japan, the bed was pretty firm which i thought may be an issue but actually slept very well.
Stayed 3 nights in Apr 2023

10/10 Excellent

Elisabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Good accommodation if you're going to Disney, easy bus ride to the parks
Stayed 2 nights in Mar 2023

8/10 Good

Jun Quan, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decided to stay here because I wanted to visit Disneyland. Interesting front desk with the dinosaur check in, easy and fuss free. The area have Lawson and 7/11, really easy to get what you need and even restaurant around it.
Stayed 2 nights in Nov 2022

6/10 Okay

Jennifer

Stayed 1 night in Nov 2022

10/10 Excellent

Haifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy and done with scanning your passport.
Stayed 1 night in Oct 2022

10/10 Excellent

KEISUKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and kind, and the animatronic dinosaurs were SO cool! Definitely worth the side trip. Clean facilities, comfy beds, no complaints.
Stayed 1 night in Jul 2021
Response from Henn na Hotel Maihama Tokyo-bay Manager on 2021/7/8
Thank you so much for staying at Henn na Hotel Maihama Tokyo-bay. We are really happy to hear that you found our staff helpful and kind. Also it is such an honor to know you enjoyed or dinosaurs. We are looking forward to welcoming you at the hotel again.

10/10 Excellent

Daniel, Perth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in tokyo bay had a great time
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to Disneyland and the shuttle buses to and from the hotel were great. However we didn't know about the shuttle, until after we checked in, and decided to walk there hauling suitcases from the train station in Maihama when we arrived. The breakfast included was ok. Large selection of items.The bacon was not cooked and the scrambled eggs really runny ,so hardly cooked either. My son (age 21) loved the icecream at the breakfast buffet! The novelty of the dinosaurs at check in continued to amuse us during our stay. The hotel rooms were on the small side - where can you put your suitcases ? but to fit 3 in a room was awesome.The rooms were really clean and had all the amenities you would need. The biggest downfall for me as I suffer from a sore low back was that the beds were way too hard, but I find most beds in Asia really hard. I would not stay here again only because of the hard beds.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Good clean rooms nice breakfast
Stayed 1 night in Nov 2019

10/10 Excellent

Lorin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They delivered on their promise of robots! Not like the one near Hanneda airport.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dinosaur honeymoon
Nice hotel no more than a mile away from Disneyland, dinosaur robots were cool and rooms were very clean and spacious.
Stayed 2 nights in Dec 2019

8/10 Good

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good... Hope to have more variety for breakfast, more robot service at the restaurant pls...
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun experience just to stay at the hotel. I have an 8 year old son who was very into the robots!
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was pretty small. Not much amenities around the hotel. The shuttle bus service was not frequent and the bus was too small to accommodate the guests.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Rosaleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was great, close to Disney. Easy to get to park via shuttle bus. Room was small but very clean and cozy bed.
Stayed 2 nights in Oct 2019
Response from Henn na Hotel Maihama Tokyo-Bay on 2019/11/10
Dear Mr/Ms Rosaleen Thank you very much for staying at this hotel. The hotel is conveniently located 5 minutes by bus to Maihama Station. There is also a shuttle bus service. We will continue to aim for a hotel that will continue to change and evolve. We look forward to seeing you again.

10/10 Excellent

DAWN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dinosaur Hotel.
Stay was great. Kids loved the dinosaur check in and the robot fish. Rooms a little narrow but can't fault location and comfort. Only question was we thought check out was 11am as stated on our email but when we turned up just after midnight we were told has shirt stay check out 9am. Had to pay extra 3,000 Yen for 11am check out.
Stayed 1 night in Oct 2019
Response from Henn na Hotel Maihama Tokyo-Bay on 2019/11/10
Dear Mr/MS DAWN Thank you for your stay. There is also a check-out at 9am depending on the plan. It will be easier to understand in the future. Really sorry. We keep changing and evolving. We look forward to meeting you again.

6/10 Okay

Akira

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2019

6/10 Okay

Crippen, Oklahoma City

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The location is awkward for everything but Disney as it's in the middle of a suburb, and the shuttle bus only runs one way from the hotel to the train station in the morning and one way from the train station to the hotel in the evening which can make day of arrival or going to and from on other days awkward. We took the shuttle bus to Maihama station in the morning and walked from there to the parks. The lack of human staff in the initial reception area is also odd, I felt like I didn't know where to go with my questions when I first got there. The beds in the room feel like a 2-inch-thick dorm mattress on a piece of plywood and I woke up sore every day after interrupted sleep. The rooms are small and the air conditioner is controlled by a voice-activated egg "robot" which is awkward to control rather than a traditional thermostat with temperature settings. Every time you need to turn up or down the air, you have to tap the thing in the face until it wakes up, then clearly say "Make the air conditioner temperature lower" until it understands you properly and changes the AC setting. I would have preferred a thermostat. Overall, a clean hotel well-located for Disneysea and Disneyland in Tokyo with a cute robot dinosaur theme and a really neat pair of T-rex heads in the lobby. Small, clean rooms with very uncomfortable beds. If you miss the shuttle buss (sometimes over an hour between buses), you're stuck with paying for a taxi (1000 yen) or walking almost 2 miles.
Stayed 3 nights in Oct 2019
Response from Henn na Hotel Maihama Tokyo-Bay on 2019/10/22
Dear Mr/Ms Crippen Thank you very much for staying at this hotel. The hotel operates a shuttle bus to Maihama Station. We will continue to consider increasing flights. We will continue to change and evolve as the name of the hotel. We look forward to seeing you again.